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Remote Customer Success Jobs in Romulus, MI (NOW HIRING)

TEKsystems

REMOTE CSR

Detroit, MI · Remote

$17.50/hr

This role contributes directly to customer satisfaction, retention, and the overall success of the ... remote position. Application Deadline This position is anticipated to close on Aug 19, 2026. About ...

New

Liveops

Remote Customer Service Representative

Warren, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Canton, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Taylor, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Romulus, MI

Remote Customer Success information

See Romulus, MI salary details

$31.3K

$80K

$134.9K

How much do remote customer success jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote customer success in Romulus, MI is $80,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $95,400.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Romulus, MI? The most popular types of Customer Success jobs in Romulus, MI are:
What job categories do people searching Remote Customer Success jobs in Romulus, MI look for? The top searched job categories for Remote Customer Success jobs in Romulus, MI are:
What cities near Romulus, MI are hiring for Remote Customer Success jobs? Cities near Romulus, MI with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Romulus, MI as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $80,011 per year, or $38.5 per hour.

Senior Customer Success Manager - Market Access

Clarivate

Ann Arbor, MI • Remote

$94K - $118K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

We are hiring a Senior Customer Success Manager - Market Access to join our Life Sciences and Healthcare team at Clarivate in a US Remote role. In this position, you will lead customer relationships and program advancement to ensure retention, growth, and exceptional experiences for our Market Access customers. Leveraging deep industry expertise and proven customer success experience, you will serve as a trusted advisor while driving best practices, mentoring team members, and implementing process improvements.

This role is critical in supporting and stabilizing our most strategic Market Access customers while elevating overall customer outcomes and team capabilities. A Senior Customer Success Manager with deep Market Access expertise is needed to help support and grow our top customers subscribing to these products.

About You - experience, education, skills, and accomplishments

  • Bachelor's degree or equivalent relevant work experience

  • 7+ years of experience in a customer-facing role

  • 3+ years of experience working on or with Market Access or Commercial teams within the Healthcare or Life Sciences industry

It would be great if you also had...

  • Experience in a Business Development or account growth-oriented role

  • Strong understanding of Market Access, including its role in healthcare and the critical strategies and workflows used by pharmaceutical Market Access teams

  • Working knowledge of the US healthcare and payer landscape, including drug coverage, restrictions, and pharmaceutical or medical claims data

What will you be doing in this role?

  • Build and deepen relationships with customer stakeholders, serving as a trusted advisor to drive long-term success

  • Maximize customer retention through proactive engagement, strategic planning, and ongoing value delivery

  • Analyze customer needs and product usage to create and execute strategic success plans that drive adoption and value realization

  • Partner cross-functionally with Product, Sales, and Operations to improve customer experience and influence organizational improvements

  • Identify and support growth opportunities within existing accounts that align customer needs with Clarivate solutions

  • Champion customer success best practices, mentor team members, and contribute to process improvements that enhance program effectiveness

Hours of Work

  • Full time, permanent

  • USbased remote role

  • Up to 25 percent travel to customer sites as needed

About the Team
You will join Clarivate's global Customer Success team supporting the Life Sciences and Healthcare business. The team partners closely with strategic pharmaceutical customers and collaborates across Sales, Product, and Operations to deliver exceptional customer experiences. You will report directly to the Director of Customer Success.

Compensation
The expected base salary for this position is $94,400 - $118,000 USD per year.This role is eligible for (incentive or bonus) earnings.Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.

In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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