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Remote Customer Success Jobs in Mount Prospect, IL

Daybreak Health

Customer Success Manager

Chicago, IL · Remote

$85K - $95K/yr

Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring ...

New

SPINS

Senior Customer Success Manager

Chicago, IL · On-site +1

$110K - $120K/yr

Senior Customer Success Manager For over 20 years, SPINS has been a leader in recognizing the ... Please note that candidates outside the Chicago, IL area are eligible for remote based employment.

BEHAVIORALLY INC

Director, Customer Success

Skokie, IL · Remote

$100K - $130K/yr

Director of Customer Success Why This Role is Exciting At Behaviorally, you'll do more than lead projects--you'll shape client strategies and drive growth. As a team leader, you'll set the vision for ...

KatRisk

Head of Customer Success

Chicago, IL · Remote

Role Overview KatRisk is looking for an experienced and client-focused Head of Customer Success to own and lead the customer success function. This is a hands-on customer facing role - you'll be the ...

DomainTools

Customer Success Manager

Chicago, IL · Remote

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

FourKites

Sr. Manager, Customer Success

Chicago, IL · On-site +1

$145K - $175K/yr

As the Senior Manager, Customer Success , you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding ...

FourKites

Sr. Manager, Customer Success

Chicago, IL · On-site +1

$145K - $175K/yr

As the Senior Manager, Customer Success , you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding ...

Nexthink

Senior Customer Success Manager

Chicago, IL · On-site +1

Key pillars to the Customer Success Team are: (i) Customer Success Plan, (ii) Value Tracking and ... Hybrid work model that balances office and remote work, with structured onboarding to foster ...

SPINS

Customer Success Manager

Chicago, IL · On-site +1

$75K - $80K/yr

Customer Success Manager Summary The Customer Success Manager will be assigned a book of business according to the strategic needs of the segment. This high-impact role will handle multiple clients ...

Meltwater

Sr Customer Success Manager

Chicago, IL · On-site +1

$98K - $130K/yr

As a Sr Customer Success Manager at Meltwater, each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our ...

SPINS

Customer Success Manager - SMB

Chicago, IL · On-site +1

$75K - $80K/yr

Customer Success Manager Summary The Customer Success Manager will be assigned a book of business according to the strategic needs of the segment. This high-impact role will handle multiple clients ...

Fin

Customer Success Manager, Scale

Chicago, IL · On-site +1

$135K - $161K/yr

As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed ...

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Showing results 21-40

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Mount Prospect, IL

Remote Customer Success information

See Mount Prospect, IL salary details

$32.3K

$82.5K

$139.1K

How much do remote customer success jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote customer success in Mount Prospect, IL is $82,523.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,400.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Mount Prospect, IL?

The most popular types of Customer Success jobs in Mount Prospect, IL are:

What job categories do people searching Remote Customer Success jobs in Mount Prospect, IL look for?

The top searched job categories for Remote Customer Success jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Remote Customer Success jobs?

Cities near Mount Prospect, IL with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $82,523 per year, or $39.7 per hour.

Customer Success Manager

Daybreak Health

Chicago, IL • Remote

$85K - $95K/yr

Full-time

Posted 3 days ago

New

Job description

Customer Success Manager
Daybreak Health | 100% Remote | Full-time

About the role
You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring students. Your people are counselors, social workers, and school admin. Your job is to get them equipped and excited to send kids to care. This is execution at scale: technical onboarding, staff training, troubleshooting, adoption campaigns, and data analysis, with AI and internal tools handling the repetitive parts so you spend your time with people instead of building workflows from scratch. When you do this well, more kids get help.

About Daybreak Health

Daybreak partners with school districts to make sure any student who needs mental health care can actually get it. The gap we're closing is real: the recommended ratio is one school psychologist per 500 students, and the national reality is closer to one per 1,200, which means families wait months while counselors carry impossible caseloads. We match every student to a clinician based on language, culture, identity, and what they're actually working through, usually starting care within a week or two of a referral and at no cost to the family. It works. 81% of students improve on standardized clinical measures, 92% of families report meaningful behavioral change at home, and 80% of school staff see better attendance, grades, and behavior. We're backed by Union Square Ventures, Lux Capital, Lightspeed Venture Partners, Maven Ventures, and Y Combinator, and we already serve districts representing more than a million students. That still leaves most of the country without an answer, which is exactly where this role comes in.

What you'll do

  • Lead district onboarding, staff activation, and dashboard training
  • Troubleshoot account access, referral submissions, and scope questions, with white-glove support for strategic districts
  • Run staff trainings and info sessions that get people genuinely bought in
  • Build training capacity models across your cohort so you can flag capacity risk before it turns into a launch delay
  • Set the support and engagement strategy per district, with real autonomy to choose the approach
  • Execute adoption campaigns: campus visits, email outreach, webinars, data-driven interventions
  • Find creative ways to reach teachers and parents, not just counselors and admin
  • Watch leading indicators like non-contributor district rates and escalate a rising rate as a structural signal, not a seasonal dip
  • Turn district data into action, and keep your portfolio documented in shared tools so your work compounds for the team
  • Use AI to build personalized training decks, campaigns, and district talk tracks, then apply your own judgment on context and tone
  • Use AI to review activation pacing and referral trend lines so you can spend more human time on the districts that need it
  • Bring what you learn to weekly GTM meetings, where AI fluency is a shared practice rather than a personal hack

Skills

  • District and campus onboarding and implementation
  • Live training and facilitation for adult learners
  • Adoption and engagement campaign execution
  • Project management across many concurrent launches
  • Data analysis and simple modeling (capacity, pacing, funnel)
  • Independent technical troubleshooting
  • Practical AI fluency for drafting, analysis, and pattern-spotting
  • Cross-functional collaboration
  • Strong written and verbal communication
  • Documentation in shared tools (Notion, Google Docs and Slides)

Who thrives here

  • Great communicator and idea generator
  • Natural problem-solver who figures things out without being handed the answer
  • Connects dots across teams, products, and initiatives
  • Knows when to jump in and help and when to hold people accountable
  • Takes pride in support so fast and pleasant it creates champions
  • Scrappy and adaptable, comfortable in constant startup change
  • Sees AI as a way to do more of the job well, not a shortcut around the judgment parts
Qualifications

Must-haves

  • Experience in EdTech, education, or healthcare partnerships, product support, and enablement
  • K-12 background
  • Track record driving adoption at scale, think 100+ customers and thousands of end users
  • Strong project management across multiple launches at different phases
  • Tech savvy: picks up new systems fast, troubleshoots independently, uses AI tools daily
  • Exceptional organization across deadlines and deliverables
  • Self-starter who sees what needs to happen and makes it happen
  • Strong written and verbal communication
  • Comfortable turning data into insight, including building simple models

Nice-to-haves

  • Experience with mental health or SEL products
  • Previous work inside a K-12 district or on a campus
  • Salesforce or similar CRM experience
Pay Range
$85,000—$95,000 USD