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Remote Customer Success Jobs in Edgewater, MD (NOW HIRING)

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

$60K - $73K/yr

Job Summary Granicus is seeking a Customer Success Consultant - Strategic Accounts (CSC) - to ... We are a remote-first company with a globally distributed workforce across the United States ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

Job Summary Granicus is seeking a Customer Success Consultant - Strategic Accounts (CSC) - to ... We are a remote-first company with a globally distributed workforce across the United States ...

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site +1

$90K - $100K/yr

Remote - USA Reporting To: Enterprise Customer Success Manager Compensation: $90,000 - $100,000 / year Description Location : Missouri (must reside in-state) | Hybrid, remote with regular on-site ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

Meltwater

Customer Success Manager II

Washington, DC · On-site +1

$80K - $107K/yr

As a Customer Success Manager , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we ...

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Remote Customer Success information

See Edgewater, MD salary details

$31.5K

$80.6K

$135.9K

How much do remote customer success jobs pay per year?

As of Aug 16, 2026, the average yearly pay for remote customer success in Edgewater, MD is $80,623.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,100.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Edgewater, MD?

The most popular types of Customer Success jobs in Edgewater, MD are:

What job categories do people searching Remote Customer Success jobs in Edgewater, MD look for?

The top searched job categories for Remote Customer Success jobs in Edgewater, MD are:

What cities near Edgewater, MD are hiring for Remote Customer Success jobs?

Cities near Edgewater, MD with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Edgewater, MD as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $80,623 per year, or $38.8 per hour.

Senior Customer Success Manager

ChurnZero

Washington, DC • Remote

$125K/yr

Full-time

Re-posted 7 days ago

Job description

Were looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZeros largest and prestigious customers. In this role, youll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. Youll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, wed love to hear from you.

Job Title: Senior Customer Success Manager

Classification: Exempt

Reports to: Manager, Customer Success

Location: Remote - US-based

Target OTE: $115 -125K annual OTE

Responsibilities:

  • Manage and grow relationships with a portfolio of large and complex accounts by acting as the customers strategic business advisor
  • Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
  • Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success
  • Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
  • Build a strong pipeline of expansion opportunities by having value discussions within customers CX teams as well as other business units
  • Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
  • Ensure customer satisfaction by proactively addressing any issues or concerns
  • Collaborate with sales and other teams to drive revenue growth
  • Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
  • Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customers success
  • Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events

Qualifications:

  • Minimum of 7 years proven experience in customer success or account management
  • Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
  • Ability to use time productively and efficiently using the tools and resources available
  • Strong communication and negotiation skills
  • Ability to think strategically and identify revenue growth opportunities
  • Energetic and self-motivated; a team player who is also a proactive and creative problem solver
  • Ability to work independently and manage a large portfolio of large accounts
  • Bachelor's degree or equivalent experience in a related field

About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.

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