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Remote Customer Success Jobs in Duncan, SC (NOW HIRING)

Getaway

Customer Representative

Greenville, SC · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Customer Representative

Greenville, SC · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Fortive

Construction Account Manager

Greenville, SC · Remote

... customer success and failures alongside Account Managers and drive requirements for process ... A valid US driver's license - This is a remote role, however the candidate should have ability to ...

Symmetry

Remote Work Sales Agent

Greenville, SC · Remote

$180K/yr

We prioritize work-life balance and provide the necessary support and resources for your success ... Build and maintain strong relationships with clients, providing exceptional customer service.

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Duncan, SC

Remote Customer Success information

See Duncan, SC salary details

$30K

$76.6K

$129.1K

How much do remote customer success jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote customer success in Duncan, SC is $76,597.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $91,300.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Duncan, SC?

The most popular types of Customer Success jobs in Duncan, SC are:

What job categories do people searching Remote Customer Success jobs in Duncan, SC look for?

The top searched job categories for Remote Customer Success jobs in Duncan, SC are:

What cities near Duncan, SC are hiring for Remote Customer Success jobs?

Cities near Duncan, SC with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Duncan, SC as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $76,597 per year, or $36.8 per hour.

Sales Manager, AVIAS (Airport Infrastructure and Planning Software)

McFarland-Johnson Inc

Greenville, SC • On-site, Remote

Full-time

Re-posted 8 days ago

Job description

EOE Statement
Our employee owners come to MJ for the variety of project work and stay for the people they work with on those projects! Our people set MJ apart and drive our success for our clients. MJ provides an inclusive environment and rewards employee owners' hard work. Our culture of innovation and collaboration fosters creativity and encourages employees to do their best work.
MJ is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.
Applicants who wish to apply for an open position with MJ who require reasonable accommodation in order to complete the application process may contact MJ's Human Resources Department at employment@mjinc.com to request assistance.
Category
Infrasolutions
Description
Division: InfraSolutions by McFarland Johnson, Inc.
Location: Flexible/Remote (U.S.); ~40-60% travel
Reports to: Director, InfraSolutions (or VP, Director of Technology)
About AVIAS
AVIAS is MJ's cloud-based, comprehensive airport management platform, a suite of specialized applications that streamline operations, enhance planning and compliance, and support smarter, data-driven airport decisions. Modules include AEROCLEAR (obstruction analysis), CAPLAN (airport system management), DAT (dynamic analysis for forecasting/finance), FLOW (terminal demand & capacity planning), INSPECT (Part 139 inspections & asset management with NOTAM integration), RUMBLE (pavement management), and SITES (real estate/land development). AVIAS is hosted on AWS and delivered as a secure, browser-based solution.
Role Summary
Own revenue growth for AVIAS across North America. You'll prospect, qualify, run the full sales cycle, and close with airport operators and sponsors, while acting as a strategic voice of the customer to shape product roadmaps, packaging, and pricing. You'll work hand-in-hand with The Infrasolutions Director, The Software Development Team, Marketing, and Business Development to refine go-to-market motions and elevate MJ's processes, always with the goal of making process more efficient.
Key Responsibilities
Sales & Revenue
  • Build and manage a robust pipeline of airport prospects and partners; lead discovery, product demos, solution design, proposals, and negotiations through close.
  • Sell across the AVIAS suite, positioning modules (e.g., FLOW for terminal planning; INSPECT for Part 139 inspections; SITES for real estate; RUMBLE for pavement) to match airport needs and priorities.
  • Develop multi-year, expansion-oriented account plans; drive renewals, cross-sell, and upsell. Work with MJ's current client managers to leverage existing relationships to introduce AVIAS and build pipeline.
  • Maintain accurate forecasting, activity, and deal hygiene in Deltek CRM; meet or exceed quarterly/annual quota. (TBD)

Market & Product Leadership
  • Capture and synthesize customer feedback (features, workflows, integrations, reporting) and feed it into prioritized product roadmaps; champion rapid validation cycles with the software development team.
  • Collaborate on pricing and packaging strategies by customer size and use case; provide competitive insights from active deals.

Marketing & Business Development Collaboration
  • Co-create campaigns, case studies, webinars, conference strategies, and enablement content; ensure messaging reflects AVIAS value for operations, planning, and compliance.
  • Tighten lead management processes with Marketing/BD; improve handoffs, qualification criteria, and reporting.
  • Represent MJ and AVIAS at industry events (AAAE, ACI-NA, regional associations), delivering talks/demos as needed.

Customer Success & Advocacy
  • Set clear success plans with new customers; ensure smooth onboarding and measurable results (e.g., inspection cycle times, terminal capacity insights, pavement lifecycle planning, real estate portfolio visibility).
  • Develop executive champions and case studies to support scale.

Minimum Qualifications
  • 10+ years in B2B sales with at least 5+ years selling software/SaaS (enterprise solutions preferred).
  • 5+ years working with airport clients (planning, operations, engineering, maintenance, or IT). Aviation background may be consulting, public sector, OEM, or software, software experience not required for the full five years but must have significant airport client interaction.
  • Proven track record managing complex sales cycles with public agencies/authorities, RFP/RFQ processes, and multi-stakeholder committees.
  • Strong solution selling: discovery, ROI/TCO, business case creation, and executive storytelling.
  • Familiarity with airport planning/operations concepts such as Part 139 inspections/NOTAMs, terminal LoS/capacity, pavement management, obstruction analysis, and real estate/land development. (mjinfrasolutions.com, YouTube)
  • Excellent written, verbal, and presentation skills; comfortable leading live demos and workshops.
  • Willingness to travel 40-60% to customers, conferences, and MJ offices.

Preferred Qualifications
  • Experience selling platforms with multiple modules/tiers and usage-based add-ons.
  • Background influencing product roadmaps and pricing/packaging for SaaS.
  • Working knowledge of cloud/SaaS fundamentals (security, uptime, browser-based access, AWS).
  • Existing relationships across airport sponsors, operators, and consulting partners.

Core Competencies
  • Enterprise Sales Strategy & Execution
  • Customer Discovery & Value Engineering
  • Public-Sector/Authority Procurement & Contracting
  • Product Roadmap Influence
  • Cross-functional Collaboration (Product/Marketing/BD/Delivery)
  • Pipeline Management & Forecasting (CRM discipline)
  • Executive Communication & Industry Thought Leadership

Compensation & Benefits
  • Competitive base salary plus commission/bonus tied to ARR, expansions, reimbursables and renewals; benefits per MJ policy.

Why MJ
InfraSolutions is MJ's technology-forward division, purpose-built to modernize airport planning and operations with platforms like AVIAS that digitize data, improve decisions, and reduce operational costs. You'll join a team shaping how airports plan, operate, and invest.
Position Requirements
Full-Time/Part-Time
Full-Time
Shift
-not applicable-
City
State
Keywords
Pay Range
Exempt/Non-Exempt
Non-Exempt
Open Date
5/1/2026
This position is currently accepting applications.

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