Remote Customer Success Jobs in Duncan, SC (NOW HIRING)

About Us:

At ORS Nasco, we’re committed to delivering exceptional products and services to our customers. We foster a dynamic and collaborative work environment where creativity and teamwork are celebrated. If you’re looking to make an impact while enjoying your work, you’re in the right place!

Your Role:

As part of the inside sales team, you’ll be on the front lines of B2B customer engagement, focused on new customer acquisition and revitalizing accounts. With your excellent communication skills and proactive approach, you’ll turn warm leads into relationships while ensuring our existing customers feel valued and engaged. If you’re driven to succeed and thrive in a fast-paced environment, we’d love to meet you!

Key Responsibilities:

• Identify and prioritize customer accounts for outreach using industry-leading AI engagement tool to successfully grow business.
• Collaborate with the sales team to develop effective strategies for new customer acquisition, account reactivation, and churn reduction.
• Conduct outbound calls to effectively re-engage customers, problem solve and identify their needs.
• Proactively reach out to at-risk existing customers to gather feedback and address any concerns before they escalate.
• Collaborate with the customer care and sales teams to implement strategies that enhance customer satisfaction and loyalty.
• Build and maintain strong relationships with customers through effective communication and follow-up.
• Understand customer pain points and provide tailored solutions to address their challenges.
• Provide regular updates to the sales management team on progress toward goals and key insights from customer interactions.

Qualifications:

• Industry experience preferred but not required due to our industry-leading AI technology that helps accelerate new employee onboarding.
• Strong ability to conduct outbound calls and engage effectively with B2B customers.
• Excellent verbal and written communication skills.
• Self-motivated, goal-oriented, and able to work independently.
• Proficiency in Microsoft Office Suite.
• A positive attitude and a willingness to learn and grow.

Who You Are:

• An enthusiastic person with a talent for building strong customer connections and consistently surpassing goals.
• A proactive problem-solver who takes a consultative approach to selling, ensuring clients receive tailored solutions.
• An effective multitasker who excels in dynamic environments, balancing priorities with ease.
• A collaborative team player who values strong relationships and leverages strategic thinking for collective success.
• A growth-minded individual who is interested in upward mobility with proven results in the role.

Notice to all applicants: ORS Nasco is a drug-free workplace. Alcohol and drug misuse poses a threat to the health and safety of ORS Nasco employees and to the security of the company's equipment and facilities. For these reasons, ORS Nasco is committed to the elimination of drug and alcohol use and misuse in the workplace. Employees may be subject to drug screening if safety concerns arise or if reasonable suspicion is warranted.

Notice to third-party agencies: ORS Nasco does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruiting Agreement, ORS Nasco will not consider or agree to payment for any referral compensation or recruiter fees. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, ORS Nasco explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of ORS Nasco.