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Remote Customer Success Representative Jobs in Phoenix, AZ

Getaway

Remote Customer Representative

Phoenix, AZ · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Remote Customer Representative

Phoenix, AZ · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Melio

Customer Success Manager

Phoenix, AZ · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

Epiq

Customer Success Manager

Phoenix, AZ · Remote

Opportunity to help shape how customer success scales ... Meaningful impact on how clients use and benefit from the platform. #LI-KS1 #LI-Remote The ...

Epiq

Customer Success Manager

Phoenix, AZ · On-site +1

Opportunity to help shape how customer success scales ... Meaningful impact on how clients use and benefit from the platform. #LI-KS1 #LI-Remote The ...

ASSA ABLOY

Director of Customer Success

Phoenix, AZ · Remote

Austin, TX/Phoenix, AZ (Remote) Team: Customer Success Managers, Support Level: Leadership team ... Represent the voice of the customer in cross-functional planning with Product, Sales, and Marketing.

1Valet

Customer Success Specialist

Phoenix, AZ · Remote

Job Title : Customer Success Specialist Location : Phoenix, Arizona. USA Reports to : Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site +1

Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...

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All JobsCustomer Success Representative JobsRemote Customer Success Representative JobsRemote Customer Success Representative Jobs in Phoenix, AZ

Remote Customer Success Representative information

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How much do remote customer success representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote customer success representative in Phoenix, AZ is $24.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.05 per hour, depending on experience, location, and employer.

What is a remote customer success representative?

A Remote Customer Success Representative is a professional who works from a remote location to help customers get the most value out of a company's products or services. Their main responsibilities include onboarding new clients, answering questions, resolving issues, and proactively ensuring customer satisfaction and retention. They communicate with customers through email, chat, video calls, or phone, acting as a bridge between the customer and the company. By building strong relationships and providing support, they help drive customer loyalty and business growth.

What are the key skills and qualifications needed to thrive as a remote customer success representative?

To thrive as a Remote Customer Success Representative, you need strong communication skills, problem-solving abilities, and experience with customer relationship management (CRM) platforms, often supported by a bachelor's degree or relevant work experience. Familiarity with tools such as Salesforce, Zendesk, and helpdesk software is typically expected in this role. Empathy, patience, and self-motivation are standout soft skills for building rapport with customers and working independently. These skills and qualifications are crucial for ensuring customer satisfaction, retention, and effective support in a remote environment.

What is the difference between Remote Customer Success Representative vs Remote Account Manager?

AspectRemote Customer Success RepresentativeRemote Account Manager
CredentialsCustomer service experience, basic CRM knowledgeCustomer success or sales experience, CRM proficiency
Work EnvironmentRemote, customer support-focusedRemote, client relationship management
Employer & Industry UsageTech, SaaS, e-commerceTech, SaaS, enterprise solutions
Search & Comparison IntentUnderstanding customer support rolesManaging client accounts and renewals

The main difference is that a Remote Customer Success Representative primarily handles customer support and onboarding, focusing on ensuring customer satisfaction. In contrast, a Remote Account Manager manages ongoing client relationships, focusing on retention and upselling. Both roles are remote and common in SaaS and tech industries, but they serve different stages of the customer lifecycle.

What are the most commonly searched types of Customer Success Representative jobs in Phoenix, AZ?

The most popular types of Customer Success Representative jobs in Phoenix, AZ are:

What are popular job titles related to Remote Customer Success Representative jobs in Phoenix, AZ?

For Remote Customer Success Representative jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Representative jobs in Phoenix, AZ look for?

The top searched job categories for Remote Customer Success Representative jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Remote Customer Success Representative jobs?

Cities near Phoenix, AZ with the most Remote Customer Success Representative job openings:

Remote Customer Success Representative jobs near you
Infographic showing various Remote Customer Success Representative job openings in Phoenix, AZ as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,012 per year, or $24 per hour.

Consumer Success Representative

Ubertal Inc

Scottsdale, AZ • Remote

Contractor

Re-posted 19 days ago

Job description

Position Title: Consumer Success Representative (Weekend, Part-Time)
Location: Scottsdale, AZ (Remote)
Engagement Type: Contract
Work Mode: Remote
Duration: February 9, 2026 – July 31, 2026 (approximately 5.5 months)
Interview Type: To be determined

Role Overview:
This role supports consumers through the early stages of the home buying or selling process by handling inbound and outbound calls and connecting them with real estate professionals. The position focuses on customer service, light sales activity, and precise execution against performance and quality metrics during weekend shifts.

Key Responsibilities:

  • Handle inbound and outbound warm calls, emails, and text messages to understand consumer real estate needs and provide appropriate support.

  • Perform live transfers of qualified real estate leads to local agents, meeting hourly productivity and quality standards.

  • Apply effective problem-solving, active listening, and questioning skills to identify needs, overcome objections, and deliver a positive customer experience.

  • Collaborate with team members while working independently in a remote environment, incorporating feedback and coaching.

  • Accurately capture and enter consumer data in systems while actively engaging on calls and using required communication tools.

Required Skills & Experience:

  • 2+ years of experience in a phone-based call center or equivalent high-volume phone environment.

  • Strong customer service skills with proven ability in conflict resolution, objection handling, and empathy-driven communication.

  • Confident verbal communicator with ability to build rapport across diverse customer backgrounds.

  • Tech-savvy and comfortable using email, VOIP, Zoom, Google tools, Excel, and similar platforms in a remote setting.

  • Reliable high-speed internet connection capable of supporting extended calling, video conferencing, and online training.

  • Ability to meet defined productivity, talk-time, and quality metrics in a structured KPI-driven environment.

Preferred Skills:

  • Experience in sales or lead generation in a consumer-facing environment.

  • Interest or background in real estate, online real estate platforms, or real estate lead management.

Additional Details:
Weekend availability is required to work one of the defined Saturday and Sunday shifts, and candidates must be able to attend full-time virtual training from February 9–13, 2026, during daytime hours. The role is remote but tied to the Scottsdale, AZ location, and requires prolonged computer use with standard office equipment.