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Remote Customer Success Engineer Jobs in Georgetown, KY

Leidos Engineering is seeking experienced Project Managers to join our Strategic Program Consulting ... Leadership Training This role is hybrid in nature, with remote working capabilities, however ...

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Own and grow an existing customer base of equine and small-animal veterinary practices across the ... success rate of 93%

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Remote: (Need to be local to Lexington, KY) Required * Undergraduate degree in Engineering ... Proven success implementing strategic initiatives * Detail oriented and can manage multiple ...

Fiber Splicer

Lexington, KY · Remote

$25.50 - $30.50/hr

We believe that when we take care of our people and our customers, success follows. JOB SUMMARY We ... Collaborate with engineering, construction, and project teams to support deployments * Manage and ...

Our success is driven by passionate, collaborative team members who take pride in their work, value ... thing for our customers and one another. At Gray, you'll find a culture built on teamwork ...

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Remote Customer Success Engineer information

See Georgetown, KY salary details

$10

$21

$42

How much do remote customer success engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote customer success engineer in Georgetown, KY is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.79 per hour, depending on experience, location, and employer.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Georgetown, KY?

For Remote Customer Success Engineer jobs in Georgetown, KY, the most frequently searched job titles are:

What cities near Georgetown, KY are hiring for Remote Customer Success Engineer jobs?

Cities near Georgetown, KY with the most Remote Customer Success Engineer job openings:

Power Delivery Project Manager

Leidos

Lexington, KY • On-site, Remote

Full-time

Re-posted 23 days ago


Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

79th of 495 rated business services


Job description

Leidos Engineering is seeking experienced Project Managers to join our Strategic Program Consulting team within our Power Delivery Solutions division. In this role, you will work alongside engineering managers and account managers to provide Project Management Services supporting a large electric utility client. You will work with a diverse blend of Capital Transmission/Substation in the greater Kentucky area including Louisville, Lexington and Cincinnati.

The Project Manager will be part of Leidos' Power Delivery Solutions Division that provides consulting services to both public- owned and investor-owned electric utilities. These consulting services provide clients with overall project management tasks in the areas of comprehensive engineering design of electrical transmission and distribution, substation and transmission line projects nationwide.

As a Leidos employee, you can look forward to career development and growth opportunities, including:

  • Project Management Professional (PMP) certification
  • Formal Mentorship programs
  • Learning & Development Resources
  • Technical Upskilling programs
  • Leadership Training

This role is hybrid in nature, with remote working capabilities, however, periodic travel to client sites throughout Kentucky area including Louisville and Lexington. may be required. Therefore, ideal candidates will be located in these areas.

Responsibilities:

  • Lead electric utility project execution teams with a diverse set of contributors - including Engineering, Construction, Permitting, Siting, Environmental, Cost Controls and Scheduling functions - to deliver comprehensive capital transmission substation projects for electric utility clients.
  • Take ownership of overall portfolio performance, including cost, schedule, and scope management
  • Interface with clients and internal stakeholders to address issues, report progress, and mitigate risks across the project portfolio
  • Mentor and develop project management staff, fostering a culture of collaboration and continuous learning
  • Manage monthly client invoicing, accruals, and accounts receivable processes
  • Identify and pursue business development opportunities to support organizational growth
  • Ensure compliance with contract requirements and quality control standards
  • Maintain regular communication with stakeholders, including clients, project teams, subcontractors, and support personnel
  • Identify project risks and mitigation strategies

Background Requirements/Qualifications:

  • Bachelor's degree in Engineering, Construction Management, Business, Finance, or related field
  • A minimum of 3+ years of progressive Project Management experience within the Electric Utility Industry;Experience as a Project Manager directly at an electric utility is strongly preferred
  • Demonstrated Experience working with US Electric Utilities, and a comprehensive understanding of electric power and infrastructure projects is required
  • Direct experience working with electric power infrastructure projects
  • Supervisory experience including team building and talent acquisition
  • Strong leadership skills with a focus on portfolio management and team development
  • Excellent communication skills, both written and verbal
  • Ability to travel periodically as required
  • Proficiency utilizing Primavera P6 or MS Project suite with a heavy emphasis on Microsoft Excel (must be able to demonstrate proficiency with Excel)
  • Proven knowledge of PowerPlan enterprise project performance software preferred
  • Previous experience working with Louisville Gas & Electric and Kentucky Utilities as a customer is preferred, but not required

Candidates with varying levels of experience may be considered, and pay ranges will be commensurate with selected candidates' experience and qualifications.

You Might Also Have:

  • PMP Certification or willingness to obtain within two years
  • Prior experience in a leadership position
  • Demonstrated success in leading cross-functional teams
  • Experience with PowerBI and/or visualization tools

We pride ourselves on being a trusted and technology-focused solutions provider. Our Power Delivery Services Team is the go- to for utilities and mobile operators who need reliable power and telecommunication expertise. We've worked with over 50 investor-owned utilities, over 160 municipals/cooperatives, and we're continuing to expand our reach. Plus, we've got an amazing group of industry-leading construction partners who help us deliver meaningful Energy Delivery Solutions. Our recognition as an industry leader has been confirmed time and time again. Engineering News-Record (ENR) has ranked Leidos among the Top 10 T&D Firms and Top 10 Power Firms.

At Leidos, the opportunities are boundless. We challenge our staff with interesting assignments that provide them with an opportunity to thrive, professionally and personally. For us, helping you grow your career is good business. Your greatest work is ahead!

PDSPM

PowerDelivery

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:March 24, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


What Leidos employees say

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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