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Remote Customer Success Engineer Jobs in Commack, NY

Scrunch

Customer Success Manager, Agency

New York, NY · Remote

$100K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role: We're looking for a Customer Success Manager, Agency with a strong agency focused ... Home office stipend so your workspace doesn't suck 🖥️ Remote support: Phone and internet ...

Assort Health

Senior Customer Success Manager

New York, NY · On-site +1

$170K - $260K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Engineering to ensure our enterprise customers' needs shape what we build, sell, and deliver ... Deep customer success craft - strong instincts for account health and risk, and a clear sense of ...

Assort Health

Manager, Customer Success Team

New York, NY · On-site +1

$180K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Team Assort's Customer Success function delivers white-glove service to leading health ... and Engineering to ensure our strategic customers' needs shape what we build, sell, and deliver.

Smartly

Agency Customer Success Manager

New York, NY · On-site +1

$75K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Agency Customer Success Manager at Smartly , you will own and grow a portfolio of enterprise ... Collaborate cross-functionally with Onboarding, Technical Solutions, Product, Engineering, and ...

Smartly

Agency Customer Success Manager

New York, NY · On-site +1

$75K - $90K/yr

As an Agency Customer Success Manager at Smartly , you will own and grow a portfolio of enterprise ... Collaborate cross-functionally with Onboarding, Technical Solutions, Product, Engineering, and ...

Bluefish AI

Strategic Customer Success Lead

New York, NY · On-site +1

We are looking for a Strategic Customer Success Lead to shape and scale how Bluefish delivers value ... We are a globally distributed team, with business operations based in New York City and engineering ...

Bluefish AI

Strategic Customer Success Lead

New York, NY · Remote

We are looking for a Strategic Customer Success Lead to shape and scale how Bluefish delivers value ... We are a globally distributed team, with business operations based in New York City and engineering ...

Garten

SMB Customer Success Manager

New York, NY · Remote

Reporting to the Head of Client Experience, West the SMB Customer Success Manager will play an ... Maintain, foster, and develop remote client relationships with SMB and Garten Market client ...

Cyera

Director of Customer Success, Federal

New York, NY · On-site +1

$280K - $310K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

THE OPPORTUNITY We are searching for a highly skilled Director of Customer Success for our Federal ... Experience with programming or scripting languages and familiarity with APIs and web services

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All JobsCustomer Success Engineer JobsRemote Customer Success Engineer JobsRemote Customer Success Engineer Jobs in Commack, NY

Remote Customer Success Engineer information

See Commack, NY salary details

$11

$25

$49

How much do remote customer success engineer jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote customer success engineer in Commack, NY is $25.08, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $26.15 per hour, depending on experience, location, and employer.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Commack, NY?

For Remote Customer Success Engineer jobs in Commack, NY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Engineer jobs in Commack, NY look for?

The top searched job categories for Remote Customer Success Engineer jobs in Commack, NY are:

What cities near Commack, NY are hiring for Remote Customer Success Engineer jobs?

Cities near Commack, NY with the most Remote Customer Success Engineer job openings:

Remote Customer Success Engineer jobs near you

Customer Success Manager - NAMER

Multiplier

New York, NY • On-site, Remote

Full-time

Medical

Re-posted yesterday

Job description

What do we do?
About us:
The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we're creating a level playing field where businesses and individuals - (like you) - can compete, grow, and succeed, regardless of geography.
Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class , AOR and Global products, means it has never been easier to seize the global hiring opportunity.
We're backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let's build it together.
What's the opportunity?
We have built a vibrant and loyal customer base across different industries, sectors, and geographies. Our business has demonstrated significant growth in recent years with plans to continue accelerating in the coming years. As part of this growth, we are building a world-class customer experience organization to support our expansion. Our Customer Success Managers are responsible for building strong, outcome-based relationships with our key clients, enabling them to expand their international presence and drive revenue growth from those accounts moving forward.
Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward.
As a CSM, you'll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Process, creativity, curiosity and tenacity will be critical to our/your success in this role.
What you'll do:
  • Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
  • Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement
  • Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention
  • Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap
  • Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs
  • Identifying growth opportunities within your portfolio

You'll be successful if:
  • You are customer obsessed, always putting our customers first and being there for them every step of the way
  • You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals
  • You are able to explain complex topics in easy and concise language and have excellent communication and writing skills
  • You are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers
  • You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environment
  • Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!

What are we looking for?
  • Min 3 to 5 years of Customer facing experience (ideally within B2B SaaS or HR)
  • Min 2 years in pure enterprise account/ relationship management
  • Min 2 of the last 3 years overachieving goals and targets
  • A people-first, and growth mindset
  • An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector
  • The ability to work independently, problem-solve proactively, and collaborate effectively
  • Comprehension of value-based sales
  • Discipline in Account Planning, Forecasting, and Quota Attainment

If you are a highly motivated and results-oriented professional with a passion for driving revenue growth in the HR Tech industry, we would love to hear from you.
What We Offer:
  • High-impact role with the chance to play a key role in a rapidly growing company.
  • Full autonomy in your role, with the flexibility to work in a hybrid environment.
  • Work with a passionate, energetic, and diverse team.
  • Competitive benefits, recognition programs, and career development opportunities.
  • Comprehensive health insurance coverage for you and your family's well-being.
  • Generous holiday policy.
  • A company that genuinely invests in your professional success.

Equal Employment Opportunity
Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.

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