ZipRecruiter

Log In

2

Remote Customer Success Engineer Jobs in Commack, NY

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal ... Experience collaborating with developers Chances are you'll love this job if: * The idea of working ...

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal ... Experience collaborating with developers Chances are you'll love this job if: * The idea of working ...

Harris

Customer Success Manager

New York, NY · On-site +1

$72K - $82K/yr

Customer Success Manager - WinCap & QSS/OASIS Harris School Solutions Remote-based with frequent on-site client visits (U.S.) $72,000-$82,000/year Travel ~25-50% Why this role matters Every school ...

Sweep

Customer Success Manager

New York, NY · Remote

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex ... Serve as the technical liaison between customer teams and Sweep's Product, Engineering, and Support ...

Canals

Customer Success Manager

New York, NY · Remote

Partner with Product and Engineering to surface customer insights and resolve issues efficiently ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Alpaca Health

Customer Success Manager

New York, NY · On-site +1

$80K - $160K/yr

Role: Customer Success Manager We are hiring a Customer Success Manager to help autism care ... NYC-based candidates preferred, but we are open to remote / hybrid candidates. Why Join * Direct ...

Pippin Title

Customer Success Manager

New York, NY · Remote

Remote (U.S.) Team: Client Success Type: Full-time, Individual Contributor Reports to: Director ... Capture product feedback systematically and feed it to Product and Engineering with enough context ...

Cycode

Customer Success Manager

New York, NY · On-site +1

This role reports to the Director of Customer Success and is a strategic member of our team. In ... operational engineers. Key Responsibilities * Serve as the primary point of contact for our ...

PermitFlow

Customer Success Manager

New York, NY · Remote

$130K - $180K/yr

Role Overview PermitFlow is seeking a Customer Success Manager to support our midmarket customer ... Manage a book of business comprised primarily of contractors and developers in the construction ...

Spring Health

Customer Success Manager

New York, NY · Remote

$86K - $98K/yr

This is a full-time, remote position reporting into the Manager of Customer Success. What you'll be doing: * Serve as an account owner, product expert and mental health advocate for your assigned Mid ...

Findigs

Senior Customer Success Manager

New York, NY · Remote

$145K - $175K/yr

... Engineering, and Sales teams to build a best-in-class customer experience. The Role We are looking ... remote candidates on the East or West Coast. Please note, we are unable to sponsor or take over ...

NABIS

Customer Success Manager

New York, NY · On-site +1

About the Role We are looking for a Customer Success Manager to join our growing CX team in a fully remote capacity. In this role, you will own the post-onboarding journey for a dedicated portfolio ...

DeepJudge

Customer Success Manager (Remote-USA)

New York, NY · On-site +1

$125K - $175K/yr

Founded by former Google search engineers with PhDs in AI from ETH Zurich, we help legal teams ... Experience: 5+ years in a customer success, client-facing, or account management role, ideally in a ...

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

Remote Customer Support Specialist Heritage Civil Works | Remote | Full-Time | Comprehensive ... Client Success experience, preferably supporting technical, scientific, or engineering clients ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success Engineer JobsRemote Customer Success Engineer JobsRemote Customer Success Engineer Jobs in Commack, NY

Remote Customer Success Engineer information

See Commack, NY salary details

$11

$25

$49

How much do remote customer success engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote customer success engineer in Commack, NY is $25.08, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $26.15 per hour, depending on experience, location, and employer.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What job categories do people searching Remote Customer Success Engineer jobs in Commack, NY look for? The top searched job categories for Remote Customer Success Engineer jobs in Commack, NY are:
What cities near Commack, NY are hiring for Remote Customer Success Engineer jobs? Cities near Commack, NY with the most Remote Customer Success Engineer job openings:
Remote Customer Success Engineer jobs near you

Customer Success Manager

Cartful Solutions

New York, NY • On-site, Remote

Full-time

Re-posted 17 days ago

Job description

Job Description - Customer Success Manager

Cartful is changing the way that brands engage with their shoppers online. Using interactive shopping experiences, we build shopper confidence while delivering valuable "zero-party" data back to our clients. Each experience is configured to our client's unique industry use case using our proprietary software platform and tried and tested implementation process. We're working with fantastic brands like Peet's Coffee, Arc'teryx, Otterbox, bareMinerals, Skechers, Lumber Liquidators, HOKA One One, and Bombas and are growing quickly.

We are seeking an experienced account manager to join our Customer Success organization. Here at Cartful, we call this role the Optimization Manager because their primary responsibility is to use the analytics at their disposal to make data-driven improvements, or optimizations, to each client's personalized on-site product recommender. These improvements help us build strong client relationships that allow us to maintain our industry-leading customer retention.

New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal candidate.

Duties and Responsibilities

  • Build relationships with core and secondary stakeholders, exploring additional areas of account growth
  • Engage in proactive account management to help secure the annual contract renewal
  • Become a SME (Subject Matter Expert) in Google Data Studio, modifying each client's performance dashboard to their specific needs
  • Monitor client data to identify areas for account optimization
  • Make sure that each client account is always working and making strong product recommendations
  • Transcribe client requests into clear, descriptive and actionable development tickets
  • Keep clients updated with progress on all outstanding development tickets & service requests
  • Request and deliver case studies, client quotes and referrals

Required Qualifications

  • Bachelor's degree in business, marketing, ecommerce or related field
  • 3+ years of professional client management experience in a fast growing startup environment
  • Proven ability to learn technical concepts quickly and communicate to both technical and non-technical stakeholders

Preferred Qualifications

  • Previous experience in a startup environment
  • Previous experience working with ecommerce brands
  • Familiarity with Google Analytics and Google Data Studio
  • Experience collaborating with developers

Chances are you'll love this job if:

  • The idea of working as part of a fast-paced, quickly growing startup is thrilling to you. You're resilient. You're able to handle the ups and downs of working in this environment.
  • You're a systems thinker. You want to find the most efficient way to get things done. You'll only do manual tasks if you can't figure out a way to automate it.
  • You're a team player. You're at your best when your work contributes to a larger goal. You like putting other people into a position where they can be successful.
Employment Type: FULL_TIME

Apply