As a senior member of a growing Customer Success organization, you'll set the standard for ... This is a fully remote role based in the United States, with East Coast candidates preferred. Key ...
As a senior member of a growing Customer Success organization, you'll set the standard for ... This is a fully remote role based in the United States, with East Coast candidates preferred. Key ...
... backup, and remote access in a single console to improve efficiency, increase resilience, and ... customer success and has retained a 98% customer satisfaction score for more than 5 years. We hire ...
Quick apply
... backup, and remote access in a single console to improve efficiency, increase resilience, and ... customer success and has retained a 98% customer satisfaction score for more than 5 years. We hire ...
Senior Software Engineer, Java | Vulnerability
Kansas, KS · On-site +1
... with customer success and has retained a 98% customer satisfaction score for more than 5 years ... is hybrid remote. We have you covered with our comprehensive benefits package, which includes ...
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Senior Software Engineer, Java | Vulnerability
Kansas, KS · On-site +1
... with customer success and has retained a 98% customer satisfaction score for more than 5 years ... is hybrid remote. We have you covered with our comprehensive benefits package, which includes ...
Senior Software Engineer, Java | Content Team
Kansas, KS · On-site +1
$110K - $145K/yr
Location - We are flexible on remote working from home, if you are located in the USA and reside in ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...
Quick apply
Senior Software Engineer, Java | Content Team
Kansas, KS · On-site +1
$110K - $145K/yr
Location - We are flexible on remote working from home, if you are located in the USA and reside in ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...
... Customer Success actually work? Then this may just be the role for you. In order to support our ... site, remote, or dispersed across global networks. Our platform automates network discovery ...
... Customer Success actually work? Then this may just be the role for you. In order to support our ... site, remote, or dispersed across global networks. Our platform automates network discovery ...
Location -- We are flexible on remote working from home, if you are located in the USA and reside ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...
Quick apply
Location -- We are flexible on remote working from home, if you are located in the USA and reside ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...
Senior Software Engineer, React | Endpoint State and Control
Kansas, KS · On-site +1
$108K - $142K/yr
Location - We are flexible on remote working from home, if you are located in the USA and reside in ... with customer success and has retained a 98% customer satisfaction score for more than 5 years.
Quick apply
Senior Software Engineer, React | Endpoint State and Control
Kansas, KS · On-site +1
$108K - $142K/yr
Location - We are flexible on remote working from home, if you are located in the USA and reside in ... with customer success and has retained a 98% customer satisfaction score for more than 5 years.
... success strategy. Position Overview Archera is looking for a Technical Account Manager with deep ... You'll partner across engineering, finance, and infrastructure teams to ensure customers ...
... success strategy. Position Overview Archera is looking for a Technical Account Manager with deep ... You'll partner across engineering, finance, and infrastructure teams to ensure customers ...
Localization Web Developer
Kansas, KS · On-site +1
About the Role We are looking for a Front-end Localization Engineer to join our UI engineering team ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...
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Localization Web Developer
Kansas, KS · On-site +1
About the Role We are looking for a Front-end Localization Engineer to join our UI engineering team ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...
Partner with Technical Sales Engineers to deliver tailored demonstrations and technical validation ... Demonstrated success managing full-cycle, complex sales processes * Experience leading customer ...
Partner with Technical Sales Engineers to deliver tailored demonstrations and technical validation ... Demonstrated success managing full-cycle, complex sales processes * Experience leading customer ...
... we work, serve our customers, and drive business outcomes. The successful candidate will ... Proven experience as a Software Engineer or similar role. * Proven proficiency in MSSQL and ...
... we work, serve our customers, and drive business outcomes. The successful candidate will ... Proven experience as a Software Engineer or similar role. * Proven proficiency in MSSQL and ...
... we work, serve our customers, and drive business outcomes. The successful candidate will ... Proven experience as a Software Engineer or similar role. * Proven proficiency in MSSQL and ...
... we work, serve our customers, and drive business outcomes. The successful candidate will ... Proven experience as a Software Engineer or similar role. * Proven proficiency in MSSQL and ...
... customers while cutting back on their own workloads by using accurate data to map outages, track ... Our success has been realized through investments in our proprietary software and market expertise.
... customers while cutting back on their own workloads by using accurate data to map outages, track ... Our success has been realized through investments in our proprietary software and market expertise.
... customers while cutting back on their own workloads by using accurate data to map outages, track ... Our success has been realized through investments in our proprietary software and market expertise.
... customers while cutting back on their own workloads by using accurate data to map outages, track ... Our success has been realized through investments in our proprietary software and market expertise.
Senior Release Manager
Kansas, KS · On-site +1
Location - We are flexible on remote working from home, if you are located in the USA and reside in ... Onboards internal customers to the Release Engineering platform. * Assists with requirements and ...
Quick apply
Senior Release Manager
Kansas, KS · On-site +1
Location - We are flexible on remote working from home, if you are located in the USA and reside in ... Onboards internal customers to the Release Engineering platform. * Assists with requirements and ...
Acting as an internal liaison between the sales, customer success, customer support, and product ... site, remote, or dispersed across global networks. Our platform automates network discovery ...
Acting as an internal liaison between the sales, customer success, customer support, and product ... site, remote, or dispersed across global networks. Our platform automates network discovery ...
Chief Manufacturing Engineer-Remote
Wellington, KS · On-site +1
... customer-facing representative of the ME function. Day-to-day, a CME is typically focused on ... Remote Role Would prefer a candiate to live near Phoenix, Wichita or Dallas. Role Accountabilities
Chief Manufacturing Engineer-Remote
Wellington, KS · On-site +1
... customer-facing representative of the ME function. Day-to-day, a CME is typically focused on ... Remote Role Would prefer a candiate to live near Phoenix, Wichita or Dallas. Role Accountabilities
Vulnerability & Cloud Security Program Manager
Kansas, KS · On-site +1
You will collaborate closely with engineering, DevOps, and infrastructure teams to reduce risk ... NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training ...
Quick apply
Vulnerability & Cloud Security Program Manager
Kansas, KS · On-site +1
You will collaborate closely with engineering, DevOps, and infrastructure teams to reduce risk ... NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training ...
Sr. Palo Alto Engineer | Remote, USA
Leawood, KS · Remote
$111K - $152K/yr
This position will be fully remote and can be hired anywhere in the continental U.S. Per client ... They will serve as a primary responder for AFC customer systems, taking ownership of client ...
Sr. Palo Alto Engineer | Remote, USA
Leawood, KS · Remote
$111K - $152K/yr
This position will be fully remote and can be hired anywhere in the continental U.S. Per client ... They will serve as a primary responder for AFC customer systems, taking ownership of client ...
Sr. Palo Alto Engineer | Remote, USA
Leawood, KS · On-site +1
$111K - $152K/yr
This position will be fully remote and can be hired anywhere in the continental U.S. Per client ... They will serve as a primary responder for AFC customer systems, taking ownership of client ...
Sr. Palo Alto Engineer | Remote, USA
Leawood, KS · On-site +1
$111K - $152K/yr
This position will be fully remote and can be hired anywhere in the continental U.S. Per client ... They will serve as a primary responder for AFC customer systems, taking ownership of client ...
Remote Customer Success Engineer information
What is a remote customer success engineer?
A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.
How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?
As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.
What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?
To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.
What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?
| Aspect | Remote Customer Success Engineer | Remote Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires technical knowledge, certifications like IT or SaaS-specific credentials | Often requires technical troubleshooting skills, certifications vary |
| Work Environment | Collaborates with sales, product, and customer teams; proactive engagement | Reactive support, troubleshooting customer issues |
| Industry Usage | Common in SaaS, cloud services, and tech companies | Widespread across tech, telecom, and software industries |
The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.
What are the most commonly searched types of Customer Success Engineer jobs in Kansas?
The most popular types of Customer Success Engineer jobs in Kansas are:
What are popular job titles related to Remote Customer Success Engineer jobs in Kansas?
For Remote Customer Success Engineer jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Engineer jobs in Kansas look for?
The top searched job categories for Remote Customer Success Engineer jobs in Kansas are:
- Independent Contractor Ab Unlimited
- Remote Customer Service Typing
- Remote Fidelity Financial Consultant Program
- Tools Sales Associate
- Remote Customer Service Researcher
- Flex Schedule Remote Customer Support Representative
- Freelance Remote Email Customer Service
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What cities in Kansas are hiring for Remote Customer Success Engineer jobs?
Cities in Kansas with the most Remote Customer Success Engineer job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 4 days ago
Job description
Company Overview
Archera empowers organizations of all sizes to optimize their cloud costs through unique, short-term, insured Commitments. Hundreds of customers rely on Archera's innovative FinTech solutions to increase their cloud ROI while accelerating revenue objectives and service agility.
Archera's unique cloud rate products enable teams to maximize savings, hedge against usage changes and evolving cloud service provider offerings, and reinvest capital into top-line revenue initiatives. Archera works closely with AWS, Microsoft Azure, and Google Cloud, and a broad network of software and services partners to help each customer execute upon a bespoke, financially-prudent cloud growth and success strategy.
Position OverviewArchera is looking for a Senior Technical Account Manager to serve as a trusted cloud optimization advisor to our enterprise and mid-market customers. You'll own the post-sales technical relationship, helping customers maximize the value of their insured cloud commitments through proactive FinOps guidance, optimization strategy, and executive-level partnership across AWS, Azure, and/or GCP cloud economics. As a senior member of a growing Customer Success organization, you'll set the standard for technical account management at Archera, mentoring peers and helping shape the team's playbook as we scale. This is a high-visibility role with potential for growth into management in the future. This is a fully remote role based in the United States, with East Coast candidates preferred.
Key Responsibilities- Own the post-sales technical relationship as each customer's primary advisor across AWS, Azure, and GCP environments
- Develop trusted relationships with technical and business stakeholders, and understand each customer's cloud architecture, financial objectives, and operational priorities
- Monitor commitment coverage and utilization, delivering proactive optimization recommendations that maximize savings and minimize commitment risk
- Advise customers on multi-cloud commitment strategy and sizing, FinOps maturity, and cloud governance
- Translate cloud consumption data into executive-level business insights
- Lead Quarterly Business Reviews, presenting utilization trends, realized savings, and optimization opportunities to finance, engineering, and infrastructure leaders
- Partner with Account Executives to identify expansion opportunities and additional insured commitments as customer environments grow
- Collaborate with Product, Engineering, and Support to resolve customer challenges and channel feedback for future product roadmap decisions
- Mentor and support more junior Technical Account Managers, helping establish best practices and scale the function
- 5+ years in Technical Account Management, Customer Success, Solutions Architecture, Cloud Consulting, or a similar customer-facing technical role
- Experience leading or mentoring more junior peers
- AWS/Azure/GCP certifications
- Hands-on experience with AWS, GCP, and/or Microsoft Azure
- Strong understanding of cloud infrastructure and cloud economics
- Familiarity with FinOps principles and cloud cost optimization
- Experience with cloud commitment programs such as Reserved Instances, Savings Plans, Committed Usage Discounts, or EDP/MACC
- Experience presenting to executive stakeholders
- Experience supporting enterprise customers
- Ability to translate technical concepts into business outcomes
- Excellent written and verbal communication skills
- Bachelor's degree
- FinOps Certified Practitioner or equivalent experience
- Competitive salary and equity package
- Comprehensive medical, dental, and vision coverage
- 401(k) plan
- Flexible PTO policy
- Remote-first culture
- Opportunity to shape and scale a category-defining FinTech platform
About Archera.ai
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Bellevue, WA, US
Year founded
2019