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Remote Customer Success Assistant Jobs in Saco, ME

VETRO FiberMap

Head of Marketing - AI Focus

Portland, ME · On-site +1

$175K - $225K/yr

... Customer Success to accelerate growth. What You'll Own * Build and execute a modern, AI-powered ... In any remote and/or hybrid role you are expected to have a designated space that is conducive to ...

VETRO, Inc

Head of Marketing - AI Focus

Portland, ME · On-site +1

$175K - $225K/yr

... Customer Success to accelerate growth. What You'll Own * Build and execute a modern, AI-powered ... In any remote and/or hybrid role you are expected to have a designated space that is conducive to ...

Arkatechture

Technical Lead, Data Analytics

Portland, ME · On-site +1

$100K - $140K/yr

Remote Compensation: $100,000 - $140,000 / year Description Technical Lead | SQL | Snowflake ... Partner closely with Customer Success to improve customer satisfaction, retention, and platform ...

Defendify

Account Executive (Remote)

Portland, ME · Remote

You'll work alongside an elite team of Account Executives, a dedicated Sales Development team that creates qualified meetings, and a Customer Success team committed to supporting every customer after ...

Arkatechture

Technical Lead, Data Analytics

Portland, ME · On-site +1

Partner closely with Customer Success to improve customer satisfaction, retention, and platform ... Flexible remote work with optional access to our Portland, Maine office * Four-day work week after ...

Fisher Agencies

Remote Entry-Level Leader

Portland, ME · Remote

$146K/yr

As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in developing sales strategies aimed at driving success after you learn the business ...

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Remote Customer Success Assistant information

See Saco, ME salary details

$12

$25

$49

How much do remote customer success assistant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote customer success assistant in Saco, ME is $25.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Remote Customer Success Assistant jobs in Saco, ME?

For Remote Customer Success Assistant jobs in Saco, ME, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Assistant jobs in Saco, ME look for?

The top searched job categories for Remote Customer Success Assistant jobs in Saco, ME are:

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Remote Customer Success Assistant jobs near you

Customer Success Manager

Freeport, ME • Remote

Momentus Technologies
See more jobs at Momentus Technologiesexternal

Full-time

Re-posted 19 days ago

Job description

Description

At Momentus, we empower our customers around the world to bring extraordinary events to life. Our Customer Success team plays a vital role in making this happen, serving as strategic partners to maximize value, foster deep product adoption, and nurture long-term relationships. 


As a Customer Success Manager at Momentus, you'll be at the heart of our customers' journey, building and maintaining strong relationships to ensure their success and satisfaction. You'll drive product adoption, identify growth opportunities, and serve as a trusted advisor, working closely with customers to understand their goals, support strategic planning, and build executive alignment. Your role is to help customers unlock the full potential of our solutions and maximize their ROI, making a real impact on their success. If you're passionate about empowering customers, driven to add value, and eager to collaborate within a dynamic team, we'd love to see how you can help define the future of Customer Success at Momentus.? 


Responsibilities:

  • Align on strategic goals and establish a mutual success plan that serves as a foundation for long-term customer success and shared outcomes. 
  • Facilitate smooth transitions post-implementation, ensuring KPIs are met and remain relevant throughout the customer journey. 
  • Build strong relationships by understanding customer needs and conducting regular check-ins to monitor satisfaction and account health, including engagement with senior stakeholders and executive sponsors where appropriate. 
  • Develop deep expertise in our solutions to create value for customers, delivering best practices, insights, and ROI-focused guidance while highlighting the benefits of new features and updates.  
  • Demonstrate a commitment to continuous learning and staying current with product innovation, emerging technologies, and AI-driven capabilities. 
  • Identify and act on upsell and cross-sell opportunities, collaborating with teams to drive renewals, manage challenges, and increase retention. 
  • Communicate complex ideas effectively to all stakeholders, using active listening and providing regular updates on key initiatives. 
  • Cultivate customer advocates for testimonials, case studies, and referrals, and streamline feedback for internal teams. 
  • Leverage data and analytics to track customer goals and drive outcomes, using trends to make data-driven recommendations during reviews. 
  • Encourage the use of self-service resources, such as knowledge bases, to empower customers and boost satisfaction. 
  • This is a remote role; however, periodic travel is required. Customer Success Managers are expected to attend customer onsite visits, company meetings, and team events as needed. 
  • Tech Stack: Microsoft 365 (Outlook, Teams, OneDrive), Zoom, Gong, Rocketlane, Salesforce, Gainsight, and AI-powered productivity tools including Microsoft Copilot.

Requirements

  • Previous experience with the Momentus Enterprise platform is highly preferred
  • 2-3 years in a B2B SaaS environment supporting customer's success
  • Strong communication and interpersonal skills.
  • Ability to understand technical concepts and explain them to non-technical audiences while adapting to evolving products, technologies and customer requirements.
  • Problem-solving and conflict resolution skills.
  • Familiarity with customer success tools (e.g. Gainsight) and Salesforce. Experience using AI tools such as Microsoft Copilot, Claude, ChatGPT, Hook, or similar solutions is highly regarded. 
  • Results-driven with a focus on customer satisfaction and retention.
  • Events industry experience is a plus. Experience working with Enterprise software platforms or similar software platform will be considered. 

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