Remote Customer Success Assistant Jobs in Rio Rancho, NM

Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. 

We are looking for a Strategic Account Executive to join our growing sales team and drive growth across our CO, NM, UT territory. This role is ideal for a highly motivated, consultative seller who is passionate about helping public safety agencies modernize through technology. You will partner with law enforcement, emergency communications, and other government leaders to understand their challenges, build trusted relationships, and demonstrate how Mark43's platform can help them better serve their communities. 

As a Strategic Account Executive, you will own the full sales cycle for your territory, from prospecting and pipeline development through contract negotiation and close. You will work cross-functionally with Business Development, Customer Success, Product, and Implementation teams to deliver a world-class experience for prospects and customers alike. 

What You'll Do 

If you were part of our team, here are some things you would have done last week: 

• Met with public safety leaders across the territory (CO, NM, UT) to better understand their operational challenges and strategic priorities. 

• Led product demonstrations that connected Mark43's platform capabilities to agency goals, procurement requirements, and long-term modernization initiatives. 

• Developed and executed territory plans to identify new opportunities, expand relationships within existing accounts, and build a healthy pipeline. 

• Collaborated with Business Development Representatives to prioritize outreach efforts and convert qualified opportunities into active sales pursuits. 

• Traveled to regional conferences, association meetings, and customer sites to strengthen relationships and expand Mark43's presence within the public safety community. 

• Worked closely with internal stakeholders to develop proposals, respond to procurement requirements, and advance opportunities through the sales process. 

• Maintained accurate opportunity data, account activity, and forecasting information within Salesforce. 

• Evaluated sales processes, tools, and territory strategies to identify opportunities for continuous improvement. 

What You'll Need 

We're looking for a sales professional with 5+ years of enterprise software sales experience, including experience managing complex, consultative sales cycles. Success in this role requires the ability to navigate multiple stakeholders, build executive-level relationships, and drive opportunities from initial engagement through contract execution. 

People who thrive on our team also tend to share the following characteristics: 

• Humble, open, and curious. You ask thoughtful questions, actively seek feedback, and are committed to continuous learning. 

• Customer-focused. You prioritize understanding customer needs and are passionate about solving meaningful problems. 

• Resilient and self-motivated. You bring energy and persistence to building pipeline, overcoming obstacles, and achieving ambitious goals. 

• Strategic and organized. You can manage multiple opportunities simultaneously while maintaining strong attention to detail. 

• Collaborative. You enjoy working across teams and recognize that successful outcomes are built through partnership. 

Additional qualifications: 

• Experience selling enterprise SaaS solutions to government agencies, public sector organizations, or highly regulated industries preferred. 

• Strong understanding of solution-based and value-based selling methodologies. 

• Demonstrated track record of meeting or exceeding quota attainment goals. 

• Experience managing a geographic territory and building relationships with senior decision-makers. 

• Proficiency with CRM platforms, preferably Salesforce. 

• Familiarity with public safety, law enforcement, emergency communications, or government technology markets is a plus. 

• Bachelor's degree or equivalent professional experience preferred. 

Location & Travel 

This role supports customers and prospects throughout the territory and requires regular travel for customer meetings, industry events, and conferences. Mark43 is a remote-friendly company, and candidates may be based remotely within an approved hiring state. Occasional travel to company offices and team events may also be required. 

What You Can Expect From Us 

• The opportunity to help transform how public safety agencies serve their communities. 

• Close collaboration with Customer Success, Product, Engineering, Implementation, and Operational Support teams. 

• Significant opportunities for professional growth and career development. 

• A team that values curiosity, integrity, accountability, and continuous improvement. 

• Mission-driven work that creates meaningful impact for first responders and the communities they serve. 

• Colleagues who are committed to excellence and motivated by solving important challenges together.