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Remote Customer Success Assistant Jobs in Milwaukee, WI

Globe Life American Income Division

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Remote Insurance Sales Associate

Milwaukee, WI · Remote

$50K - $120K/yr

Remote, work-from-home position, responsibilities include working over the phone and Zoom to assist ... We value quality and are dedicated to selecting the right candidates for long-term success. Why ...

Demand.com

Marketing Analyst (Remote)

Milwaukee, WI · Remote

The selected candidate will perform various tasks to assist the sales team, including: If you're ... measurable success, join DemandFactor and be part of a team that drives real business impact.

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How much do remote customer success assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer success assistant in Milwaukee, WI is $23.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.86 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Milwaukee, WI? The most popular types of Remote Customer Success jobs in Milwaukee, WI are:
What are popular job titles related to Remote Customer Success Assistant jobs in Milwaukee, WI? For Remote Customer Success Assistant jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Assistant jobs in Milwaukee, WI look for? The top searched job categories for Remote Customer Success Assistant jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Remote Customer Success Assistant jobs? Cities near Milwaukee, WI with the most Remote Customer Success Assistant job openings:
Remote Customer Success Assistant jobs near you
Infographic showing various Remote Customer Success Assistant job openings in Milwaukee, WI as of May 2026, with employment types broken down into 1% Locum Tenens, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 68% Physical, 2% Hybrid, and 30% Remote job distribution, with an average salary of $49,626 per year, or $23.9 per hour.

Portal Services Representative I

SKYGEN

Menomonee Falls, WI • Remote

Other

Medical, Dental, Vision

Posted 12 days ago

Job description

Important things YOU should know:

  • Training & Production Schedule: Monday - Friday, 8:00am - 4:30pm CST
  • Please know hours of operation are 8:00am - 6:00pm CST so shift could flex based on business need.
  • Fully Remote
  • Customer Service in Dental or Health Insurance experience a plus!

What will YOU be doing for us?

Increase member, provider and client use of our web based solutions for claims submission, payments, and authorizations.

What will YOU be working on?

  • Provide education to callers on the benefits of utilizing the member and provider insurance portals.
  • Service dental, medical, vision and physical therapy members and providers using the member and provider portals offered by SKYGEN USA.
  • Provide feedback to multiple internal departments regarding issues found on the member and provider portals.
  • Ensure all calls are answered according to company and client guidelines.
  • Accurately document call information and resolution in internal systems while engaging with members and providers.
  • Properly identify potential issues that are not easily resolved and escalate appropriately to Manager.
  • Perform outbound calling projects as directed.

Additional Responsibilities:

  • Utilize multiple modules in the Enterprise System to research portal questions.
  • Work with internal departments to produce, maintain, and deliver portal training references and materials.
  • Work with call center to resolve outstanding follow ups generated from incoming calls.
  • Using automated systems, maintain updated data on portals by verifying accuracy and handling any exceptions or issues.
  • Act as a liaison between portal users and clients to resolve escalated issues.
  • Provide recommendations on system enhancements and process improvements to management.
  • Assist department with administrative tasks and additional duties as needed.

What qualifications do YOU need to have to be GOOD candidate?

  • Required Level of Education, Licenses, and/or Certificates
    • High school diploma/GED required
  • Required Level of Experience
    • 1 year of customer service experience (Call Center, Provider Relations).
  • Required Knowledge, Skills, and Abilities
    • Intermediate knowledge of Microsoft programs (Word, Excel, and email)
    • Excellent attention to detail
    • Excellent oral and written communication skills
    • Ability to successfully meet timelines for project plans
    • Strong navigation skills and the ability to multi-task

What qualifications do YOU need to have to be a GREAT candidate?

  • Preferred Level of Education, License, and/or Certificates
    • Associates degree/2 year degree in related field
  • Preferred Level of Experience
    • 1-3 years of customer service experience (Call Center, Provider Relations).
  • Preferred Knowledge, Skills, and Abilities
    • Knowledge of contract terminology
    • Understanding of reimbursement methods
    • Knowledge of dental, medical, physical therapy and vision products and terminology

About SKYGEN

Sourced by ZipRecruiter

Industry

Health care and social assistance

Company size

501 - 1,000 Employees

Headquarters location

Menomonee Falls, WI, US

Year founded

1993

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