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Remote Customer Success Assistant Jobs in Gilbert, AZ

Epiq

Customer Success Manager

Phoenix, AZ · On-site +1

... Epiq Assist . This role is ideal for someone who enjoys working directly with customers ... Meaningful impact on how clients use and benefit from the platform. #LI-KS1 #LI-Remote The ...

Epiq

Customer Success Manager

Phoenix, AZ · Remote

... Epiq Assist . This role is ideal for someone who enjoys working directly with customers ... Meaningful impact on how clients use and benefit from the platform. #LI-KS1 #LI-Remote The ...

Melio

Customer Success Manager

Phoenix, AZ · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

Clear Demand

Customer Success Manager

Phoenix, AZ · Remote

... and assist clients in optimizing their pricing decisions. * Technical Support: Run basic SQL ... Proven experience in customer success or account management, ideally within the retail sector ...

ASSA ABLOY

Director of Customer Success

Phoenix, AZ · Remote

Austin, TX/Phoenix, AZ (Remote) Team: Customer Success Managers, Support Level: Leadership team member About SiteOwl SiteOwl is a physical security lifecycle management SaaS platform, part of ASSA ...

Workiva

Spring 2027 Intern - Customer Success

Mesa, AZ · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

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All JobsCustomer Success JobsRemote Customer Success Assistant JobsRemote Customer Success Assistant Jobs in Gilbert, AZ

Remote Customer Success Assistant information

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$11

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$47

How much do remote customer success assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote customer success assistant in Gilbert, AZ is $24.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $25.14 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Gilbert, AZ?

The most popular types of Remote Customer Success jobs in Gilbert, AZ are:

What are popular job titles related to Remote Customer Success Assistant jobs in Gilbert, AZ?

For Remote Customer Success Assistant jobs in Gilbert, AZ, the most frequently searched job titles are:

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The top searched job categories for Remote Customer Success Assistant jobs in Gilbert, AZ are:

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Cities near Gilbert, AZ with the most Remote Customer Success Assistant job openings:

Remote Customer Success Assistant jobs near you

Customer Success Manager

Epiq

Phoenix, AZ • On-site, Remote

Full-time

Posted 23 days ago

Epiq Systems rating

7.2

Company rating: 7.2 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

138th of 226 rated it services

Job description

At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.
Job Description:
Customer Success Manager - AI-Powered Legal Technology
We're looking for a Customer Success Manager to help customers successfully adopt and grow with Epiq's AI-enabled legal technology platforms, including Epiq AI, Epiq Discover, and Epiq Assist.
This role is ideal for someone who enjoys working directly with customers, explaining new technology, and helping users turn powerful software into real-world results.
You'll be the primary point of contact for your customers - guiding onboarding, training users, introducing new features, and helping clients get long-term value from Epiq's platforms. As the Customer Success Manager, you will be driving adoption, providing workflow guidance, identify growth opportunities, and assisting with the renewal process.
What You'll Be Doing
  • Own relationships with a portfolio of customers using Epiq's SaaS products
  • Help customers onboard, adopt, and expand their use of AI-driven legal technology
  • Train and support end users on new features and workflows
  • Communicate product updates, release notes, and best practices
  • Partner closely with Sales, Product, and Operations teams
  • Provide customer feedback that helps shape future product improvements

This Role Is a Great Fit If You:
  • Have experience supporting customers in a SaaS, legal tech, or eDiscovery environment
  • Enjoy teaching users and simplifying complex technology
  • Are comfortable working with different types of stakeholders - from daily users to executive decision-makers
  • Thrive in environments where processes are evolving and growing
  • Have strong communication skills and a customer-first mindset

Why Join Epiq
  • Work on cutting-edge, AI-enabled legal technology
  • High visibility with customers and internal teams
  • Opportunity to help shape how customer success scales
  • Meaningful impact on how clients use and benefit from the platform.

#LI-KS1 #LI-Remote
The Compensation range for this role is 105,000 to 115,000 USD annually and may be eligible for an annual bonus.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Must be authorized to work in the United States for any employer.
Your specific salary will be determined based on several factors:
  • Location-based market rate for the role
  • Your abilities in relation to the job specification
  • Performance during screening and interview
  • Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership Compass
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
  • Build trust-based partnerships
  • Nurture long-term relationships
  • Remove collaboration barriers
  • Celebrate cross-team success

Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
  • Use storytelling to build buy-in
  • Align communication with organizational goals
  • Guild alignment through strong engagement

Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.
  • Use data to identify improvement opportunities
  • Make informed decisions
  • Align team goals with boarder strategy
  • Empower teams to manage their own goals
  • Translate vision into clear priorities
  • Prepare for disruptions with strong change management

Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
  • Improve workflows for team efficiency
  • Use clear documentation and expectations
  • Resolve issues quickly using data and feedback

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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