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Remote Customer Success Assistant Jobs in Forney, TX

Director Customer Success

Dallas, TX · On-site +1

$145K - $185K/yr

... and remote) * Build and develop a world-class team by hiring, coaching, and developing the ... Develop effective Customer Success and Consulting motions to drive adoption & enablement, upsell ...

New

Customer Success Manager

Dallas, TX · On-site +1

$85K - $110K/yr

Role based in the US: 100% remote Work authorization requiered/ we do not offer sponsorship Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and ...

Kastle's integrated security solution, including access control, video, and remote video monitoring ... The primary objective of the Systems Sales Consultant is manage and assist our sales team in ...

Role based in the US: 100% remote Work authorization requiered/ we do not offer sponsorship Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and ...

About the Job The Senior Customer Success Manager is the strategic anchor of the customer ... If remote, Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID ...

Customer Success Manager

Dallas, TX · Remote

$85K - $95K/yr

Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring ...

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

As a Customer Representative, you will play a key role in supporting clients throughout their ... You will assist with inquiries, resolve issues, provide booking updates, and ensure that every ...

New

Remote Customer Representative

Dallas, TX · Remote

$15.75 - $21.50/hr

As a Customer Representative, you will play a key role in supporting clients throughout their ... You will assist with inquiries, resolve issues, provide booking updates, and ensure that every ...

New

Remote Customer Experience Coordinator

Dallas, TX · Remote

$17.75 - $23.25/hr

As a Customer Experience Coordinator, you will communicate with clients, assist with scheduling and ... Benefits * 100% Remote position. * Flexible work schedule. * Comprehensive onboarding and training ...

Remote Customer Experience Coordinator

Dallas, TX · Remote

$17.75 - $23.25/hr

As a Customer Experience Coordinator, you will communicate with clients, assist with scheduling and ... Benefits * 100% Remote position. * Flexible work schedule. * Comprehensive onboarding and training ...

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Remote Customer Success Assistant information

See Forney, TX salary details

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How much do remote customer success assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote customer success assistant in Forney, TX is $21.81, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $22.74 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Forney, TX?

The most popular types of Remote Customer Success jobs in Forney, TX are:

What are popular job titles related to Remote Customer Success Assistant jobs in Forney, TX?

For Remote Customer Success Assistant jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Assistant jobs in Forney, TX look for?

The top searched job categories for Remote Customer Success Assistant jobs in Forney, TX are:

What cities near Forney, TX are hiring for Remote Customer Success Assistant jobs?

Cities near Forney, TX with the most Remote Customer Success Assistant job openings:

Infographic showing various Remote Customer Success Assistant job openings in Forney, TX as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $45,375 per year, or $21.8 per hour.

Director Customer Success

Centerbase

Dallas, TX • On-site, Remote

$145K - $185K/yr

Full-time

Retirement, PTO

Posted yesterday

New


Job description

Description
About Centerbase

At Centerbase, we empower mid-size law firms to run their practices more efficiently, profitably, and client-centrically. Our cloud-based legal practice management platform streamlines the entire client lifecycle from intake to billing to business intelligence, helping attorneys deliver exceptional service while achieving their growth goals.
We’re more than just a software provider—we’re a partner in transformation. With a focus on automation, flexibility, and continuous innovation, we give firms the tools to modernize operations, improve collaboration, and adapt to the evolving expectations of today’s clients and legal professionals. At Centerbase, we come to work every day committed to making legal work easier, smarter, and more impactful for the firms and communities we serve.
Everything we do is guided by four core values:
  • Customer Centric
  • Stronger Together
  • Be the Difference
  • Relentless Improvement
These values shape who we are: a dedicated, inventive, and passionate team committed to empowering law firms to achieve lasting growth and success.

Summary

The Director of Customer Success will be responsible for overseeing all aspects of our Customer Success and Consulting Services teams, retaining and growing our customer accounts and delivering great outcomes for firms on the Centerbase platform. 

Key Responsibilities
  • Develop and execute strategies to retain and grow our customer accounts 
  • Own contract renewals, health scoring/risk management, churn forecasting, account-level escalations, and Executive Business Reviews (both onsite and remote) 
  • Build and develop a world-class team by hiring, coaching, and developing the individuals on the team, driving professional growth and engagement 
  • Develop effective Customer Success and Consulting motions to drive adoption & enablement, upsell opportunities, and channel customer needs back into the organization. 
  • Evaluate, implement, and continuously optimize the systems, applications and processes the team uses; identify and deploy AI to automate manual work, scale account coverage, and surface churn and expansion signals with measurable efficiency gains.
  • Partner with leaders of Support, Implementation, Product, Engineering and Sales to ensure positive customer experiences, successful product adoption, and account growth.  
  • Enhance our Consulting Services offerings and drive adoption through both NCA and existing customers.
  • Serve as a leading voice advocating for customers internally, and represent Centerbase Leadership with customers. 
  • Build and nurture executive relationships with customers 
Measures of Success 
  • Gross and Net Revenue Retention 
  • On-time / long-term renewals 
  • Upsell opportunities sourced 
  • Consulting services revenue 
  • NPS

Preferred Requirements
Must have: 
  • 5+ years progressive experience leading customer success and/or account management teams in B2B SaaS, including experience managing managers 
  • Proven ability to lead, motivate, and develop a team to consistently achieve and exceed performance goals. 
  • Demonstrated experience in developing and implementing scalable customer success strategies and operational processes. 
  • Ability to travel roughly 25% to 30% 
  • Experience managing Enterprise accounts 
  • Experience introducing technology, including AI, to drive operational improvements 
  • Proficiency with Salesforce 
Preference for: 
  • Domain experience in SaaS Legal Tech is ideal; domain experience in Billing, Accounting, or AP/AR software solutions is also beneficial 
  • Onboarding, Technical Support, or Professional Services experience is a plus 


Benefits
  • Flexible PTO
  • 2 Company-Wide Mental Health Days
  • Parental Leave Programs
  • 401(k) with Company Match
  • Broad Equity Participation