Remote Customer Success Assistant Jobs in Alabaster, AL

Why Arcoro?  

Want to work with a solid company that's transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you'll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.   

At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer's daily lives.   

About The Job:  

We're hiring a Senior Salesforce Administrator to own and evolve the technical backbone that connects Sales, Marketing, and Customer Success. Our environment is genuinely complex: Salesforce CPQ driving quote-to-cash, NetSuite and NetSuite SuiteBilling handling billing and financials, and MuleSoft integrating it all together. This isn't a "keep the lights on" admin role. We need a builder who can operate at expert level across a multi-system architecture, untangle complex data flows, and deliver solutions fast without sacrificing precision.

What you will be doing:  

• Serve as a subject matter expert and primary administrator for Salesforce.com and Salesforce CPQ, including configuration, workflow/flow automation, page layouts, security model, and release management
• Own and optimize the integration layer between Salesforce, NetSuite, NetSuite SuiteBilling, and MuleSoft, ensuring data integrity across the full quote-to-cash lifecycle
• Partner directly with Sales, Marketing, and Customer Success leaders to translate evolving business requirements into scalable, well-architected solutions, not just tickets closed
• Design and maintain reporting and dashboards that give leadership accurate, timely visibility into pipeline, bookings, renewals, and customer health
• Troubleshoot and resolve complex data flow issues across systems, identifying root cause rather than applying point fixes
• Manage the CPQ product catalog, pricing rules, quote templates, and approval workflows as products and packaging evolve
• Proactively identify technical debt, process inefficiencies, and automation opportunities across the revenue systems stack
• Maintain rigorous documentation, data governance, and change management discipline across a high-change environment
• Evaluate and implement new AppExchange products, integrations, or platform capabilities as the business scales
• Support quarterly and annual planning cycles (territory, quota, comp) from a systems configuration standpoint

Required Skills & Abilities:  

• 5+ years of hands-on Salesforce administration experience, including Salesforce CPQ (required); Salesforce Administrator certification required, Advanced Administrator or CPQ Specialist certification strongly preferred
• Proven experience integrating Salesforce with financial/ERP platforms; direct experience with NetSuite and/or NetSuite SuiteBilling is a strong plus
• Experience working with or administering MuleSoft or a comparable middleware/integration platform
• A demonstrated track record operating in a highly complex, multi-system environment with intricate data flows, not just single-system administration
• Strong quote-to-cash and order-to-cash process knowledge, including how CPQ, billing, and revenue recognition intersect
• Exceptional attention to detail paired with the ability to move quickly. You catch the edge case and still ship on time
• A consultative, partnership-driven approach with cross-functional stakeholders. You can push back on a bad requirement and propose a better one
• Comfort operating in ambiguity, with business requirements that shift as the company scales
• Excellent written and verbal communication skills, with the ability to explain technical tradeoffs to non-technical executives
• SaaS/B2B software company experience strongly preferred

Perks and Benefits:  

• Competitive salary  
• 401(k) with Company match  
• Medical/Dental/ Vision, STD/LTD, Life Insurance  
• Company-paid holidays, sick pay & Flexible Time Off  
• Hybrid/Remote Work 

About the Company 

A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro's flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America. 

Salary Range

$110,000-$130,000 DOE

Arcoro is a Fair and Equal Opportunity Employer  

Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.