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Remote Customer Success Assistant Jobs in California

SimpliGov

Customer Success Manager

Sacramento, CA · Remote

US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps ... Prepare dashboards, meeting summaries, and materials for QBRs/EBRs. * Assist in gathering customer ...

CARET

Customer Success Manager

San Diego, CA · Remote

$70K - $80K/yr

Nationwide Remote - Remote, CA 92121Salary Range: $70,000.00 - $80,000.00 Salary/year CARET brings ... Overview We are seeking a results-driven Customer Success Manager focusing heavily on revenue ...

Retell AI

Customer Success Engineer

San Francisco, CA · On-site +1

While the role is primarily based in our Redwood City office, we're open to remote candidates with strong Customer Success Engineering experience and exceptional technical backgrounds. KEY ...

PracticeTek

Manager, Customer Success

San Diego, CA · On-site +1

For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Partner cross-functionally with Product, Engineering, and Customer Success to resolve issues ...

Feedly

Customer Success Manager

Redwood City, CA · Remote

Company Description At Feedly, we care passionately about the success of our customers. With more ... You either live in the San Francisco area or are interested in a remote working experience. DURING ...

PracticeTek

Manager, Customer Success

San Diego, CA · On-site +1

For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Partner cross-functionally with Product, Engineering, and Customer Success to resolve issues ...

UpKeep

Customer Success Manager

Los Angeles, CA · On-site +1

With 100+ employees across the world, we support remote-first work with deep investment in our LA ... POSITION SUMMARY As a Customer Success Manager (CSM), you will be responsible for a portfolio of ...

Workiz

Customer Success Manager

San Diego, CA · On-site +1

Requirements * 2+ years in Customer Success or Strategic Account Management in SaaS, focused on Mid ... Find your perfect rhythm with our hybrid model - 3 days on-site and 2 days remote working. * We ...

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All JobsCustomer Success JobsRemote Customer Success Assistant JobsRemote Customer Success Assistant Jobs in California

Remote Customer Success Assistant information

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in California? The most popular types of Remote Customer Success jobs in California are:
What are popular job titles related to Remote Customer Success Assistant jobs in California? For Remote Customer Success Assistant jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Assistant jobs in California look for? The top searched job categories for Remote Customer Success Assistant jobs in California are:
What cities in California are hiring for Remote Customer Success Assistant jobs? Cities in California with the most Remote Customer Success Assistant job openings:
Remote Customer Success Assistant jobs near you

[Remote] Customer Success Manager

Convoso

Los Angeles, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Most roles at Convoso function as "hybrid" with some opportunities for travel to in-person business events and company meetings. Convoso currently employs remote team members in several U.S. states, including AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA. We welcome applications from candidates across the United States. Employment in states where Convoso is not currently registered may require additional review and setup before employment can begin.
The Job:
At Convoso, we believe great Customer Success Managers don't just support customers, they empower them to succeed, scale, and thrive. If you're passionate about delivering value, building strong relationships, and driving measurable impact, this is your opportunity to make a difference.
Responsibilities summary:
  • Own customer outcomes: Partner with customers to define, track, and achieve business goals that demonstrate ongoing value from Convoso
  • Drive retention and expansion: Proactively identify growth opportunities, engage executive stakeholders, and lead renewal strategies across your portfolio
  • Deliver strategic guidance: Apply deep knowledge of contact center best practices to help customers optimize performance and execution
  • Engage across the lifecycle: Lead all post-implementation activities through a blend of high-touch engagement, digital communication, and scalable programs
  • Build strong relationships: Develop trusted partnerships with key stakeholders, from end users to executive sponsors
  • Mitigate risk early: Identify potential challenges and take action to ensure customer health and satisfaction
  • Advocate for customers: Serve as the voice of the customer internally, contributing to product feedback and continuous improvement
  • Collaborate cross-functionally: Partner closely with Sales, Support, Technical Account Managers, and Implementation teams to deliver a seamless customer experience
  • Create impactful deliverables: Develop presentations, strategic recommendations, and business reviews tailored to diverse audiences
  • Represent Convoso: Act as a thought leader in customer interactions, industry events, and internal initiatives

Who You Are:
  • 5+ years of Customer Success experience in a SaaS environment
    (Contact center, telephony, or performance marketing experience strongly preferred)
  • Strong familiarity with CRM/CS platforms such as Vitally, Totango, or Gainsight
  • Proven ability to manage a book of business and drive retention and expansion
  • Exceptional organizational, analytical, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced, high-growth environment
  • Strong communication and presentation skills with customer-facing experience
  • A proactive, self-driven mindset with a focus on outcomes
  • Ability to build trust and collaborate effectively across teams
  • Skilled at navigating customer challenges with professionalism and resilience
  • Proficiency in tools such as Excel, Google Workspace, Confluence, Zendesk, etc.
  • Willingness to travel occasionally (approximately 1-2 times per quarter)

Work Perks Worth The Hype:
  • Competitive compensation package
  • Stock options
  • 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
  • Affordable Vision plan and optional FSA
  • PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
  • Your birthday off
  • 401k program with generous company match
  • No cost Employee Assistance Program and Travel Assistance
  • Monthly Gym membership reimbursement
  • Monthly credits toward food & beverage
  • Company Outings
  • On and offsite team building events
  • Paid training for departments
  • Apple laptop (most roles)
  • And a team of highly experienced and kind colleagues!
  • HQ Office:
  • Casual office environment & dress
  • Daily catered lunches
  • Fully stocked kitchen (Dietary restriction-friendly)
  • Happy Hours
  • On-site Car Wash
  • Free Parking

Compensation:The base salary range is: $75,000 - $90,000
The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso's compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.
Your California Privacy Rights:
As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso's privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.

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