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Remote Customer Service Jobs in Two Rivers, WI (NOW HIRING)

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Remote Customer Service information

See Two Rivers, WI salary details

$13

$25

$36

How much do remote customer service jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for remote customer service in Two Rivers, WI is $25.36, according to ZipRecruiter salary data. Most workers in this role earn between $20.77 and $28.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service representative, and why are they important?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

What is a remote customer service job?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

What are the most commonly searched types of Customer Service jobs in Two Rivers, WI? The most popular types of Customer Service jobs in Two Rivers, WI are:
What job categories do people searching Remote Customer Service jobs in Two Rivers, WI look for? The top searched job categories for Remote Customer Service jobs in Two Rivers, WI are:
What cities near Two Rivers, WI are hiring for Remote Customer Service jobs? Cities near Two Rivers, WI with the most Remote Customer Service job openings:
Remote Customer Service jobs near you
Infographic showing various Remote Customer Service job openings in Two Rivers, WI as of June 2026, with employment types broken down into 5% As Needed, 85% Full Time, 5% Part Time, and 5% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $52,756 per year, or $25.4 per hour.
Remote Insurance Specialist (Collections)

Remote Insurance Specialist (Collections)

ARStrat

Manitowoc, WI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Join our team as an Insurance Specialist!

Responsibilities:

  • Provides service via all available omni channels to serve as the liaison between the business, clients, patients, and other parties, such as insurance companies.
  • Offers education on the healthcare revenue cycle and troubleshoots accounts through resolution by reviewing large balance accounts and other departmental insurance discovery processes.
  • Engages in and enjoys active listening with callers, confirming or clarifying information and diffusing conflict.
  • Makes appropriate changes or documentation in client healthcare systems and internal technology platforms. 
  • Submits claims to insurance providers on behalf of our clients for their patients, following through to resolution. 
  • Contributes to the development of workflows for incoming clients, developing procedures and communicating expectations to the contact center. 
  • Proactively shares information about healthcare revenue cycle services to support the growth of the business’s client and/or account base.
  • Follows department processes and procedures in compliance with industry laws and regulations.
  • Manages inventory to ensure metrics are being met to patient’s accounts are not being sent to collections prior to resolution.
  • Reviews and escalates complex accounts requiring additional review.
  • Meets the key performance indicators and expectations established for the position.
  • Performs all duties above with the highest integrity and confidentiality.
  • Completes assigned training and learning plans, including those that fulfill industry compliance requirements.
  • All other duties as assigned.

Education & Experience

Required Education: High School Diploma / GED
Preferred Education: Two Years of College or Associate's Degree

Experience:

• 1+ year(s) of experience in a customer service capacity required, preferably in a contact center environment
• 1+ year(s) of experience multi-tasking in a fast- paced environment required
• 1+ year(s) of experience with medical insurance, coding, or billing in a professional environment

Benefits & Incentives:
  • Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
  • Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
  • 401(k) Plan: Eligible to participate in the company’s 401(k) plan after three (3) months of continuous service.
  • Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
  • Flexible Benefits: Customize your benefits package to fit your personal and family needs.

GetixHealth/Americollect is an equal opportunity employer and participates in E-Verify.

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