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Remote Customer Service Jobs in Commack, NY (NOW HIRING)

Ruhl Construction

Customer Service

New York, NY · Remote

$35/hr

Position Overview We are seeking a friendly, professional, and customer-focused Customer Service Representative to serve as a primary point of contact for customers and provide timely, accurate, and ...

Arsenault Inc

Customer Service Specialist

New York, NY · Remote

$18.50 - $24.50/hr

Remote work from home * Residual Income * Full health benefits * Hands-on 1-on-1 training * All ... Customer service and/or retail experience preferred but not required In the interest of community ...

Modsquad

Customer Service Phone Support

Jamaica, NY · On-site +1

$17.75 - $22.75/hr

We're primarily a remote company so you've already seen our/your office. If you want to work with ... Educate customers on product features and services. * Adhere to company protocols for smooth ...

Five Star Painting

Customer Service Rep

Miller Place, NY · On-site +1

$16 - $18/hr

... be our Customer Service Rep. this is a work from home position and requires a motivated self ... remote position. Compensation: $16.00 - $18.00 per hour Behind every excellent paint job, are the ...

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All JobsCustomer Service JobsRemote Customer Service JobsRemote Customer Service Jobs in Commack, NY

Remote Customer Service information

See Commack, NY salary details

$10

$19

$27

How much do remote customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote customer service in Commack, NY is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What is a remote customer service?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

What are the most commonly searched types of Customer Service jobs in Commack, NY?

The most popular types of Customer Service jobs in Commack, NY are:

What are popular job titles related to Remote Customer Service jobs in Commack, NY?

For Remote Customer Service jobs in Commack, NY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service jobs in Commack, NY look for?

The top searched job categories for Remote Customer Service jobs in Commack, NY are:

What cities near Commack, NY are hiring for Remote Customer Service jobs?

Cities near Commack, NY with the most Remote Customer Service job openings:

Remote Customer Service jobs near you
Infographic showing various Remote Customer Service job openings in Commack, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $40,487 per year, or $19.5 per hour.

Customer Service

Ruhl Construction

New York, NY • Remote

$35/hr

Full-time

Posted 21 days ago

Job description

Position Overview

We are seeking a friendly, professional, and customer-focused Customer Service Representative to serve as a primary point of contact for customers and provide timely, accurate, and effective support. The ideal candidate will have excellent communication and problem-solving skills, a positive attitude, and the ability to handle customer inquiries and concerns professionally across multiple communication channels.

Key Responsibilities

  • Respond to customer inquiries through phone, email, live chat, and other support channels.
  • Provide accurate information about products, services, orders, policies, and procedures.
  • Identify customer needs and recommend appropriate solutions.
  • Resolve customer complaints and concerns professionally and efficiently.
  • Process customer requests, orders, returns, refunds, and account updates as required.
  • Maintain accurate records of customer interactions and transactions.
  • Follow up with customers to ensure issues are fully resolved.
  • Escalate complex or sensitive issues to the appropriate department when necessary.
  • Collaborate with internal teams to resolve customer-related issues.
  • Maintain a professional, positive, and customer-focused approach during all interactions.
  • Meet established service-level, response-time, quality, and customer satisfaction targets.
  • Identify recurring customer concerns and communicate trends to management.
  • Follow company policies, procedures, and customer service standards.