Remote Customer Service Work From Home Jobs in Maple Ridge, BC

The Western Account Manager at LiveBarn manages ice hockey facility, and facility-renter, relationships in British Columbia, Alberta, Manitoba, and Saskatchewan.This person ensures that LiveBarn is expanding its streaming service coverage in the region by signing new facilities, or facility-renters, to the network and ensures existing streaming partnerships are successful and thriving.This is a remote, work-from-home, position based in Western Canada.

This role has two primary responsibilities:

1. Signing new ice facilities, or facility-renters, to LiveBarn streaming service agreements, and
2. Managing Venue Relations for existing partners which includes all aspects of the partnership, including contract renewals and expansions.

Key duties include:

• • Sell LiveBarn streaming services, primarily for Ice Hockey, to Western Canada facilities, or facility-renters, to grow the LiveBarn streaming network
  • Track all unsigned opportunities with considerations such as competitive installs, league and tournament play, municipal vs. private, to gain full understanding of the total addressable market
  • Identify and respond to all municipality bids and RFPs for streaming services to provide LiveBarn the opportunity to participate in all available offerings
  • Conduct sales meetings that include a pitch on LiveBarn streaming model, a demonstration of understanding about the prospects environment, and an explanation and demonstration of LiveBarns features from a facility administration and subscriber perspective
  • Facilitate contract process from inception to closure, including negotiation and obtaining approval for any custom terms, communicating all aspects of the process to the customer to ensure clear understanding of terms and conditions
  • Transition from Sales to Venue Relations role, setting up contract, venue and contacts in the CRM tool and identify all touchpoints for Installations Team to ensure expectations are set, and met, in the installations process
  • Conduct New Venue Onboarding session including an overview of the system from facility administration and subscriber perspective, confirm delivery of print and digital market to facility, and confirm streaming feeds are performing as expected
  • Manage all aspects of account and contract lifecycle (post-contract-to-live-to-renewal) including understanding venue health, contacts, promo code subscriber count, viewership stats, associations/leagues/events
  • Coordinate with Quality Control and Operations on venue technical performance including understanding technical issues, technology upgrades and any other factors that could impact streaming success
  • Manage all contract renewals for signed venues understanding renewals dates, exclusivity and competitive threat assessment

Qualifications

• • Specialized knowledge of the ice hockey industry, specifically in Western Canada which could include knowledge and experience with AAA-AA hockey leagues or associations and/or ice rink or other sports facility management
  • Exceptional verbal and written skills to build rapport and manage client expectations
  • Ability to foster long-term client relationships and act as a trusted partner
  • Demonstrated ability to negotiate contracts, renew agreements, and identify opportunities for account expansion
  • Capability to manage multiple accounts simultaneously while maintaining high attention to detail
  • Strong critical thinking skills to resolve client issues efficiently
  • Proven experience in account management, sales, or client-facing roles
  • Proficiency in CRM software (e.g., HubSpot) and Microsoft Office Suite
  • Bachelor's degree in business, marketing, communications, or equivalent

This is a remote, work-from-home, position based in Western Canada. Primary working hours will be business hours based on employees location. Some meetings will occur outside those hours based on scheduling requirements of other time zones. Seasonal weekend check-in support is required as well as participation in a select number of on-site (facility) Street Teams or industry tradeshow or conventions.