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Remote Customer Service Supervisor Jobs in Cornwall, ON

Connection Inc.

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Remote Customer Success & Support Specialist (HighLevel Required)

Hamilton, ON · Remote

CA$50K - CA$60K/yr

... exceptional customer service? Have you worked in a digital marketing or mortgage environment ... Connection Inc. is growing, and we're hiring a Remote Customer Success & Support Specialist to ...

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Remote Customer Service Supervisor information

What is a remote customer service supervisor?

A Remote Customer Service Supervisor oversees a team of customer service representatives who work from various locations. They ensure team productivity, monitor performance, resolve customer issues, and implement policies to improve service quality. This role involves coaching employees, analyzing support metrics, and facilitating communication between teams. Strong leadership, problem-solving skills, and familiarity with customer service software are essential for success in this position.

What does a remote customer service supervisor do?

A typical day as a Remote Customer Service Supervisor involves monitoring team performance, providing coaching and feedback, resolving escalated customer issues, and ensuring service standards are met. You'll spend significant time in virtual meetings with your team, analyzing service metrics, and collaborating with other departments such as IT or Quality Assurance. Most supervisors also oversee scheduling, handle process improvements, and contribute to training initiatives. The role is dynamic, combining hands-on support with strategy, and requires strong organization and communication to keep a dispersed team engaged and productive.

What are the key skills and qualifications needed to thrive in the remote customer service supervisor position?

To excel as a Remote Customer Service Supervisor, you need experience in customer service leadership, strong problem-solving abilities, and a relevant educational background such as a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Zendesk or Salesforce), remote communication tools (such as Slack or Zoom), and workforce management software is often required. Outstanding interpersonal skills, motivation, and the ability to lead and support remote teams are essential soft skills. These competencies ensure effective team management, high-quality service, and the ability to handle the unique challenges of supervising in a remote environment.

What are popular job titles related to Remote Customer Service Supervisor jobs in Cornwall, ON?

For Remote Customer Service Supervisor jobs in Cornwall, ON, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Supervisor jobs in Cornwall, ON look for?

The top searched job categories for Remote Customer Service Supervisor jobs in Cornwall, ON are:

What cities near Cornwall, ON are hiring for Remote Customer Service Supervisor jobs?

Cities near Cornwall, ON with the most Remote Customer Service Supervisor job openings:

Remote Customer Service Supervisor jobs near you
Infographic showing various Remote Customer Service Supervisor job openings in Cornwall, ON as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% Remote job distribution.

Remote Customer Success & Support Specialist (HighLevel Required)

Connection Inc.

Hamilton, ON • Remote

CA$50K - CA$60K/yr

Full-time

Posted 18 days ago

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Job description

Job Description
Do you love helping people, building strong client relationships, and delivering exceptional customer service? Have you worked in a digital marketing or mortgage environment?

Connection Inc. is growing, and we're hiring a Remote Customer Success & Support Specialist to deliver a world-class client experience and help our clients succeed.

What You'll Do

  • Respond to inbound client support requests (FreshDesk)
  • Support Clients in cutting-edge AI technology (we train you)
  • Make proactive outbound client check-ins via phone, SMS, and email
  • Support clients inside HighLevel, including onboarding, workflows, and automations
  • Help build customer "delight" and follow-up sequences
  • Communicate internally via Slack

Required Experience
✅ HighLevel experience (REQUIRED)
✅ Strong communication, written and verbal
✅ Confident on camera for client Zoom calls
✅ Organized, proactive, and tech-savvy


Tools You'll Use
HighLevel, FreshDesk, Google Workspace, Zoom, Slack, Canva, Facebook, Claude, Open-AI


Company Description

At Connection Inc. we are helping create the future of the mortgage industry by helping our clients successfully implement A.I. The Loan Officer CRM. Providing database marketing and appointment setting services and digital marketing that gets results. We also provide the coaching, support and accountability that help keep our clients motivated and getting results.