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Remote Customer Service Supervisor Jobs in Iowa (NOW HIRING)

Liveops

Remote Spanish Bilingual Customer Service

Waterloo, IA · Remote

$15.25 - $19.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Ames, IA · Remote

$15.25 - $19/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Dubuque, IA · Remote

$14.50 - $18.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Ourhrconnect

Customer Service Advocate I

Nevada, IA · Remote

$17.75 - $20.87/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position is remote anywhere in the USA. What You'll Do: * Ensure effective customer relations ... Good judgment skills. Strong customer service skills. Ability to learn and operate multiple ...

Ourhrconnect

Customer Service Advocate I

Nevada, IA · Remote

$17.75 - $20.87/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position is remote anywhere in the USA. What You'll Do: * Ensure effective customer relations ... Good judgment skills. Strong customer service skills. Ability to learn and operate multiple ...

Agiliti Health, Inc.

Customer Service Technician I

Iowa City, IA · On-site +1

$17 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Have customer service experience. Prior work experience in hospital setting is helpful. * Have basic computer skills. * Be willing to work flexible hours, including evenings, weekends and holidays ...

MCI Careers

Remote Call CenterCustomer Service Representative

Iowa, IA · Remote

$15 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

Nordstrom

Customer Care Specialist 1 - Iowa (Remote)

Dubuque, IA · Remote

$15.75 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is a fully remote, work from home position. Candidate location restrictions apply ... Provide Customers with critical service and product information, ensuring customer satisfaction via ...

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Remote Customer Service Supervisor information

What is a remote customer service supervisor?

A Remote Customer Service Supervisor oversees a team of customer service representatives who work from various locations. They ensure team productivity, monitor performance, resolve customer issues, and implement policies to improve service quality. This role involves coaching employees, analyzing support metrics, and facilitating communication between teams. Strong leadership, problem-solving skills, and familiarity with customer service software are essential for success in this position.

What does a remote customer service supervisor do?

A typical day as a Remote Customer Service Supervisor involves monitoring team performance, providing coaching and feedback, resolving escalated customer issues, and ensuring service standards are met. You'll spend significant time in virtual meetings with your team, analyzing service metrics, and collaborating with other departments such as IT or Quality Assurance. Most supervisors also oversee scheduling, handle process improvements, and contribute to training initiatives. The role is dynamic, combining hands-on support with strategy, and requires strong organization and communication to keep a dispersed team engaged and productive.

What are the key skills and qualifications needed to thrive in the remote customer service supervisor position?

To excel as a Remote Customer Service Supervisor, you need experience in customer service leadership, strong problem-solving abilities, and a relevant educational background such as a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Zendesk or Salesforce), remote communication tools (such as Slack or Zoom), and workforce management software is often required. Outstanding interpersonal skills, motivation, and the ability to lead and support remote teams are essential soft skills. These competencies ensure effective team management, high-quality service, and the ability to handle the unique challenges of supervising in a remote environment.

What are popular job titles related to Remote Customer Service Supervisor jobs in Iowa?

For Remote Customer Service Supervisor jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Supervisor jobs in Iowa look for?

The top searched job categories for Remote Customer Service Supervisor jobs in Iowa are:

What cities in Iowa are hiring for Remote Customer Service Supervisor jobs?

Cities in Iowa with the most Remote Customer Service Supervisor job openings:

Remote Customer Service Supervisor jobs near you
Infographic showing various Remote Customer Service Supervisor job openings in Iowa as of August 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% Remote job distribution.

Remote Spanish Bilingual Customer Service

Liveops

Waterloo, IA • Remote

$15.25 - $19.25/hr

Contractor

Re-posted 6 days ago

Job description

Ready to take control of your career? Say hello to Liveops where flexibility, freedom and meaningful opportunities are just a click away.

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are eager to deliver exceptional virtual teleservices for industry-leading brands. Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business tailored to your strengths. 

As an Independent Contractor, you will:
  • Be your own boss
  • Choose when and to whom you provide support services
  • Set your own schedule
  • Provide a distraction-free home office
  • Provide your own home office equipment
  • Handle customer calls, assess needs, and solve problems
Requirements:
  • Strong verbal and written English and Spanish skills
  • At least 1 year of phone-based customer support experience
  • Computer skills, including navigating multiple systems and documenting call notes
  • Ability to sit for long periods
  • Patience and empathy
  • Ability to provide services pursuant to your contract independently
Compensation:
  • Submit invoices and receive payment for completed services pursuant to contract
  • Pay structures vary based on client program and most programs pay for productive time and may include performance-based pay
  • ICs are responsible for their own taxes and expenses
Application and Certification Process
To become an Independent Contractor the following are required:
  • Complete an application and pass a background check
  • Sign an Independent Contractor Agreement
  • Complete a W9 form and set up direct deposit
  • Complete program-specific certifications
Background Check Information

The background check requires a non-refundable $35 processing fee paid directly to the background check vendor.  

View our background requirements
Computer requirements:
  • Some clients may require additional security measures and equipment
  • Wired internet connection
  • Android or Apple Phone
  • Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, tablets are not supported)
Review the Liveops basic technology requirements
 
Hours:
  • Choose your own schedule by self-scheduling 30-minute blocks
  • Client hours of operation will vary
Apply now and become part of the Liveops Nation—where flexibility meets opportunity

Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY

 
Liveops logo

About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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