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Remote Customer Service Supervisor Jobs in Colorado

High Priority Plumbing

Field Service Supervisor

Denver, CO · On-site +1

$55 - $65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview Field Service Supervisor III Overview North American Substation Services (NASS) is a ... Plan and coordinate complex field activities, including resource planning, customer communication ...

McQuade Organization

... customer ... service -Has strong communication skills (we'll help you improve even more) -Is dependable ...

McQuade Organization

... customer ... service -Has strong communication skills (we'll help you improve even more) -Is dependable ...

McQuade Organization

... customer ... service -Has strong communication skills (we'll help you improve even more) -Is dependable ...

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All JobsCustomer Service Supervisor JobsRemote Customer Service Supervisor JobsRemote Customer Service Supervisor Jobs in Colorado

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$25.8K

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$106.2K

How much do remote customer service supervisor jobs pay per year?

As of Aug 13, 2026, the average yearly pay for remote customer service supervisor in Colorado is $60,986.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $73,600.00 per year, depending on experience, location, and employer.

What is a remote customer service supervisor?

A Remote Customer Service Supervisor oversees a team of customer service representatives who work from various locations. They ensure team productivity, monitor performance, resolve customer issues, and implement policies to improve service quality. This role involves coaching employees, analyzing support metrics, and facilitating communication between teams. Strong leadership, problem-solving skills, and familiarity with customer service software are essential for success in this position.

What does a remote customer service supervisor do?

A typical day as a Remote Customer Service Supervisor involves monitoring team performance, providing coaching and feedback, resolving escalated customer issues, and ensuring service standards are met. You'll spend significant time in virtual meetings with your team, analyzing service metrics, and collaborating with other departments such as IT or Quality Assurance. Most supervisors also oversee scheduling, handle process improvements, and contribute to training initiatives. The role is dynamic, combining hands-on support with strategy, and requires strong organization and communication to keep a dispersed team engaged and productive.

What are the key skills and qualifications needed to thrive in the remote customer service supervisor position?

To excel as a Remote Customer Service Supervisor, you need experience in customer service leadership, strong problem-solving abilities, and a relevant educational background such as a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Zendesk or Salesforce), remote communication tools (such as Slack or Zoom), and workforce management software is often required. Outstanding interpersonal skills, motivation, and the ability to lead and support remote teams are essential soft skills. These competencies ensure effective team management, high-quality service, and the ability to handle the unique challenges of supervising in a remote environment.

What are popular job titles related to Remote Customer Service Supervisor jobs in Colorado?

For Remote Customer Service Supervisor jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Supervisor jobs in Colorado look for?

The top searched job categories for Remote Customer Service Supervisor jobs in Colorado are:

What cities in Colorado are hiring for Remote Customer Service Supervisor jobs?

Cities in Colorado with the most Remote Customer Service Supervisor job openings:

Remote Customer Service Supervisor jobs near you
Infographic showing various Remote Customer Service Supervisor job openings in Colorado as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% Remote job distribution, with an average salary of $60,986 per year, or $29.3 per hour.

Field Service Supervisor

High Priority Plumbing

Denver, CO • On-site, Remote

$55 - $65/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Job description

Overview
Field Service Supervisor III
Overview
North American Substation Services (NASS) is a national leader in transformer services and high-voltage substation installation, maintenance, testing, and repair. With more than 20 years of experience, we deliver comprehensive, one-stop solutions for utilities, industrial operations, and critical infrastructure across the United States. Our teams support the full lifecycle of substation and transformer assets, including installation, maintenance, major repairs, and diagnostic testing.
Core services include transformer assembly, oil processing, regasket and life-extension work, substation apparatus testing, and high-voltage equipment maintenance to ensure safe, reliable system performance. We work on a wide range of substation equipment-power transformers, breakers, switches, arresters, and control cabinets-and perform essential diagnostics such as TTR, winding resistance, insulation resistance, power-factor testing, and oil analysis through our dedicated in-house laboratory. With a nationwide fleet of mobile oil-processing units, we provide rapid on-site support backed by strong technical expertise, a commitment to safety, and disciplined field execution to keep critical power systems operating reliably and efficiently.
Benefits
  • Medical, dental, and vision coverage
  • 401(k) savings plan with company match
  • Health Savings Account (HSA) and/or Flexible Spending Account (FSA)
  • Life and AD&D insurance
  • Short-term and long-term disability coverage
  • Employee Assistance Program (EAP)

Perks
  • Competitive pay
  • Talent development through instructor-led and online learning
  • Career path planning
  • Incentives for professional certifications
  • Per diem for travel
  • Referral bonuses
  • Tuition reimbursement

Pay:
The hourly rate for this position is between $55 - $65 per hour.
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Position Overview
The Field Service Supervisor provides senior technical leadership for complex transformer and high voltage apparatus projects, overseeing inspection, repair, maintenance, and testing of transmission and distribution substation equipment. The role directs multi-crew field execution, resolves technical issues, and ensures compliance with safety, quality, and operational standards.
Responsibilities
  • Lead and oversee field crews performing advanced installation, inspection, maintenance, testing, and repair of transformers and high voltage substation equipment.
  • Promote a strong safety culture, adhering to company safety policies, PPE requirements, and conducting regular JBOs.
  • Plan and coordinate complex field activities, including resource planning, customer communication, and job-site readiness.
  • Provide expert technical guidance for advanced troubleshooting, diagnostics, and problem solving on transformer and apparatus work.
  • Perform or oversee all transformer testing required within project scope, ensuring accuracy and proper documentation.
  • Mentor technicians to strengthen technical capability and field leadership across multi-crew operations.
  • Maintain accurate records of service activities, equipment repairs, testing results, and customer interactions.
  • Collaborate with internal teams for equipment needs, materials, logistics, and scheduling future crew assignments.
  • Communicate scope changes and field deviations to support cost recovery and project documentation.

Qualifications
Required:
  • High school diploma or equivalent
  • 5+ years of experience in transformer services, high voltage testing, substation work, or related technical field operations
  • Demonstrated ability to lead multi-crew field teams and support complex projects
  • Strong written and verbal communication skills; ability to coordinate with customers and internal teams
  • Proficiency with MS Office and digital reporting systems
  • Valid driver's license and insurable driving record
  • Ability to lift/carry up to 50 lbs. and work safely in outdoor, high voltage environments
  • Willingness to travel frequently, including overnight stays
  • Ability to work flexible schedules including overtime, weekends, holidays, and nights
  • Successful completion of background checks and post-offer, job-related medical evaluation/drug testing where permitted

Preferred:
  • Advanced experience with transformer testing and diagnostics (e.g., Doble, DLRO, insulation resistance, winding resistance, CT ratio/saturation, power factor)
  • Knowledge of substation apparatus including HV/MV circuit breakers, transformers, switchgear, CTs, PTs, CCVTs
  • Experience planning testing scopes, interpreting results, and supporting field engineering decisions
  • Familiarity with crane/rigging, oil-processing support, and advanced transformer service procedures

Work Environment & Physical Requirements:
  • Field-based work in outdoor substations and industrial sites
  • Regular domestic travel with occasional international travel
  • PPE required; reasonable accommodations may be made

EEO Statement
NASS, an Asplundh Power Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, or any other protected characteristic. NASS does not engage with individual recruiters or third party staffing agencies. Unsolicited résumés will not be accepted.

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