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$28.2K

$106.4K

$154.7K

How much do remote customer service researcher jobs pay per year?

As of Jul 21, 2026, the average yearly pay for remote customer service researcher in Rio Rancho, NM is $106,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $144,900.00 per year, depending on experience, location, and employer.
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Seasonal - Bilingual Member Service Specialist - Starting at 18.50 - Remote

Seasonal - Bilingual Member Service Specialist - Starting at 18.50 - Remote

Prime Therapeutics LLC

Albuquerque, NM • On-site, Remote

$15.50 - $20/hr

Full-time

Posted 6 hours ago

Prime Therapeutics rating

7.8

Company rating: 7.8 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

15th of 104 rated pharmacies

Job description

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.
Job Posting Title
Seasonal - Bilingual Member Service Specialist - Starting at 18.50 - RemoteJob Description
The Member Services Specialist is responsible for interacting with Prime members, pharmacies and doctors' offices by providing support and assistance with order processing and general account benefit inquiries.
Responsibilities
  • Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits
  • Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
  • Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
  • Other duties as assigned

Minimum Qualifications
  • High School Diploma or GED is required

Must be eligible to work in the United States without the need for work visa or residency sponsorship
Additional Qualifications
  • Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
  • Strong PC Skills with ability to navigate multiple software systems simultaneously
  • Strong communication skills with focus on professional demeanor and empathy
  • Ability to multitask
  • Detail oriented

Preferred Qualifications
  • 1 year of customer service experience
  • Fluency in another language (Spanish)
  • Pharmacy Benefit Management or other Healthcare experience

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures
Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail (https://www.primetherapeutics.com/benefits).
Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
Positions will be posted for a minimum of five consecutive workdays.

What Prime Therapeutics employees say

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About Prime Therapeutics

Sourced by ZipRecruiter

Prime Therapeutics, located in Eagan, MN, is a pharmacy benefits management company that has been serving the healthcare industry since its foundation. They are an integral participant in the medical sector, specifically in the realm of health insurance. They focus on providing innovative pharmacy benefits and services to more than 30 million members nationwide. Besides their main pharmacy benefit management, they offer mail service pharmacy, specialty pharmacy, benefits management, and consultative engagement services to ensure individuals have continuous access to affordable prescription drugs. Prime Therapeutics, founded around three decades ago, has grown to stand out as a leader in its industry, thanks to its commitment to improving the health of its clients.

Industry

Insurance services

Company size

1,001 - 5,000 Employees

Headquarters location

Eagan, MN, US

Year founded

1987

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