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Remote Customer Service Representative Jobs in Shoreview, MN

TEKsystems

Email Customer Service Reps

Minneapolis, MN · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada ... remote position. Application Deadline This position is anticipated to close on Aug 18, 2026. About ...

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All JobsCustomer Service Representative JobsRemote Customer Service Representative JobsRemote Customer Service Representative Jobs in Shoreview, MN

Remote Customer Service Representative information

See Shoreview, MN salary details

$10

$19

$27

How much do remote customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote customer service representative in Shoreview, MN is $19.51, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like live chat or CRM software. Many employers also require a quiet workspace and reliable internet connection, and some roles may prefer or require specific certifications or training in customer service techniques.

What job categories do people searching Remote Customer Service Representative jobs in Shoreview, MN look for?

The top searched job categories for Remote Customer Service Representative jobs in Shoreview, MN are:

What cities near Shoreview, MN are hiring for Remote Customer Service Representative jobs?

Cities near Shoreview, MN with the most Remote Customer Service Representative job openings:

Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Shoreview, MN as of August 2026, with employment types broken down into 76% Full Time, 12% Part Time, and 12% Contract. Highlights an 100% Remote job distribution, with an average salary of $40,589 per year, or $19.5 per hour.

Licensed Insurance Customer Service Representative

Capstone Insurance Group

Champlin, MN • Remote

$50K - $65K/yr

Full-time

Life, Retirement, PTO

Posted 18 days ago

Job description

At Capstone Insurance Group, we believe that insurance is about more than just policiesit is about helping our neighbors in Champlin, Minnesota, feel secure and supported. We have built our reputation on being the friendly face our community turns to when life gets complicated. As we continue to grow, we are looking for a Licensed Insurance Customer Service Representative who genuinely enjoys connecting with people and solving problems. You won't just be answering phones; you will be the voice of reassurance for our clients when they need us most. We value a collaborative culture where your input is heard and your expertise is respected. If you are someone who takes pride in doing things the right way and thrives in a supportive, positive office environment, you will fit right in with our team. We are excited to welcome someone who wants to grow with us and make a tangible difference in the lives of the families and businesses we protect every day.


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Life Insurance

Disability Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Mon-Fri Schedule

Parental Leave


Responsibilities

Act as the primary point of contact for our policyholders, answering questions about their coverage with warmth and clarity.

Process policy endorsements, renewals, and payments accurately to ensure our clients remain protected.

Collaborate with our sales team to identify gaps in coverage and suggest appropriate updates for our clients.

Handle sensitive client information with high integrity and total confidentiality.

Document all client interactions thoroughly within our internal system to keep everyone on the same page.

Support the overall office operations by assisting with administrative tasks as they arise.


Requirements

Minnesota Property & Casualty Insurance License.

Experience managing high-volume client inquiries in an insurance setting.

Strong command of agency management systems and Microsoft Office Suite.

Clear and patient communication skills, both verbal and written.

Attention to detail when documenting policy changes and processing payments.

Prior experience with commercial and personal lines of coverage.