Receive calls or emails requests from clients for various reasons related to service or daily ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Receive calls or emails requests from clients for various reasons related to service or daily ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Customer Success Manager (Remote)
Vancouver, BC · Remote
CA$100K - CA$120K/yr
Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a testimonial or Google review. * Deliver Intiveo Advocates. Drive advocates for referrals ...
Quick apply
Customer Success Manager (Remote)
Vancouver, BC · Remote
CA$100K - CA$120K/yr
Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a testimonial or Google review. * Deliver Intiveo Advocates. Drive advocates for referrals ...
Be Seen First
Entry Level Insurance Sales Representative (Work From Home)
Vancouver, BC · Remote
CA$60K - CA$80K/yr
Entry Level Insurance Sales Representative (Work From Home) Remote | Flexible Schedule | Training ... Continue developing sales, communication, and customer service skills What We Provide * 100% Remote ...
Quick apply
Be Seen First
Entry Level Insurance Sales Representative (Work From Home)
Vancouver, BC · Remote
CA$60K - CA$80K/yr
Entry Level Insurance Sales Representative (Work From Home) Remote | Flexible Schedule | Training ... Continue developing sales, communication, and customer service skills What We Provide * 100% Remote ...
Benefits Sales Representative - Work From Home
Vancouver, BC · Remote
CA$65K/yr
Remote Flexibility: Benefit from the freedom and convenience of working from home. Must live in the ... Do you have a results-driven mindset and a passion for client service? Are you eager to build ...
Benefits Sales Representative - Work From Home
Vancouver, BC · Remote
CA$65K/yr
Remote Flexibility: Benefit from the freedom and convenience of working from home. Must live in the ... Do you have a results-driven mindset and a passion for client service? Are you eager to build ...
Customer Support Lead
Burnaby, BC · On-site +1
CA$95K - CA$115K/yr
Reporting to the VP, Technology & Services, the Customer Support Lead manages a global support team ... Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote ...
Customer Support Lead
Burnaby, BC · On-site +1
CA$95K - CA$115K/yr
Reporting to the VP, Technology & Services, the Customer Support Lead manages a global support team ... Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote ...
Customer Support Lead
Burnaby, BC · Remote
Reporting to the VP, Technology & Services, the Customer Support Lead manages a global support team ... Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote ...
Quick apply
Customer Support Lead
Burnaby, BC · Remote
Reporting to the VP, Technology & Services, the Customer Support Lead manages a global support team ... Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote ...
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Remote Customer Service Representative information
What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative, and why are they important?
To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.
How much does Amazon pay for remote customer service?
Remote customer service representatives at Amazon typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and familiarity with customer service tools, with some positions offering additional benefits or performance bonuses.
What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?
| Aspect | Remote Customer Service Representative | Remote Technical Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service experience | Technical certifications or knowledge; troubleshooting skills |
| Work Environment | Call centers, online chat, email support | Remote troubleshooting, software, hardware support |
| Employer & Industry Usage | Retail, telecom, e-commerce | IT, software, electronics |
| Common Search & Comparison | Customer service roles, remote support jobs | Technical support roles, IT helpdesk jobs |
The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.
How do Remote Customer Service Representatives maintain effective communication and collaboration with their team while working from home?
Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.
What does a Remote Customer Service Representative do?
A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.
How to make $1000 a week remote?
A remote customer service representative can earn $1000 a week by working full-time hours, often 40 hours or more, and gaining experience or specialized skills such as technical support or multilingual abilities. Some companies offer higher pay rates or bonuses, and using tools like CRM software can improve efficiency and earning potential.
What jobs make 5000 a week without a degree?
Remote Customer Service Representative roles typically do not pay $5,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level often involve sales, consulting, or freelance work in fields like digital marketing, software development, or real estate, which may require self-education, certifications, or strong performance rather than formal degrees.
How do I become a remote customer service representative?
To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or related tools like live chat or CRM software. Many employers also require a quiet workspace and reliable internet connection, and some roles may prefer prior experience or certifications in customer service. Applying through online job boards and demonstrating good interpersonal skills are key steps in the process.
What are the most commonly searched types of Customer Service Representative jobs in Maple Ridge, BC? The most popular types of Customer Service Representative jobs in Maple Ridge, BC are:
What are popular job titles related to Remote Customer Service Representative jobs in Maple Ridge, BC? For Remote Customer Service Representative jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Representative jobs in Maple Ridge, BC look for? The top searched job categories for Remote Customer Service Representative jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Customer Service Representative jobs? Cities near Maple Ridge, BC with the most Remote Customer Service Representative job openings:
Full-time
Medical, Dental, PTO
Posted 23 days ago
Job description
If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation,with competitive pay and great employee programs, join the Ainsworth team today!
We are excited that you stopped and are reading our job description and hope you will apply.
At Ainsworth, our customers are our top priority. As Customer Experience Representatives (CER's) you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve our Ainsworth clients requests. We are looking for candidates who enjoy a challenging workday and who love helping customers.
Are you someone who cares about people? Do you like to problem solve and come up with effective solutions for clients? How about building new skills and taking on a challenge? If so, we would love to hear from you.
Responsibilities
- Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
- Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information.
- Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms.
- Create and complete work order requests on all incoming calls and email requests.
- Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met.
- Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
- The CER is to monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department.
- Adhere to the Company's Quality System operating procedures.
- Perform other duties as assigned by Management.
Qualifications
- 1-3 years of previous experience in a customer service/support role
- College/university graduate or equivalent work experience
- Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
- Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Experience working in HVAC/Building Automation industry or a related field is an asset.
- Must be available to attend and successfully complete a two (2) week full-time paid training program.
- Language - English / French is an asset
Availability:
Available to work morning, afternoon, and rotational weekend shifts (Saturday).
Why work at Ainsworth (a GDI company)?
Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
While we appreciate all the applications we receive, we advise that only candidates under consideration will be contacted.
Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us.... Make a difference.
Employment Type: Hourly Non-Union, Full-Time