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Remote Customer Service Rep Jobs in Worcester, MA

HMG Careers

Remote Benefits Sales Rep

Woonsocket, RI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

micro1 AI

Director of Biostatistics

Worcester, MA · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

micro1 AI

Biostatistician

Worcester, MA · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

ICON Medical Network

Radiology Physician

Clinton, MA · Remote

$346K - $433K/yr

Remote Diagnostic Radiology * Level 1 Trauma Experience * Target Reads: 7-9 wRVU per Hour ... Providers must be willing to get their MA license * CSR RequiredBecome an ICON: * Never worry about ...

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Showing results 21-40

All JobsCustomer Service Rep JobsRemote Customer Service Rep JobsRemote Customer Service Rep Jobs in Worcester, MA

Remote Customer Service Rep information

See Worcester, MA salary details

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How much do remote customer service rep jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote customer service rep in Worcester, MA is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What is a remote customer service rep?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a remote customer service rep?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do remote customer service reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What are the most commonly searched types of Customer Service Rep jobs in Worcester, MA? The most popular types of Customer Service Rep jobs in Worcester, MA are:
What are popular job titles related to Remote Customer Service Rep jobs in Worcester, MA? For Remote Customer Service Rep jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Rep jobs in Worcester, MA look for? The top searched job categories for Remote Customer Service Rep jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Remote Customer Service Rep jobs? Cities near Worcester, MA with the most Remote Customer Service Rep job openings:
Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Worcester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,012 per year, or $18.8 per hour.

Service Sales Representative

Generac Power Systems, Inc.

Marlborough, MA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 hours ago

Job description

We are Energy Systems, the leader in industrial power solution sales, service, and rentals.
With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.
Job Summary: Energy Systems, a subsidiary of Generac Power Systems, is seeking a Service Sales Representative. This position will be responsible for increasing aftermarket parts and service business within their assigned territory. They will promote the company service and parts departments to increase sales in PM agreements, equipment repairs rental equipment, fuel tank remediation and generally promote Energy Systems as the primary source for aftermarket parts and service of power generation equipment.
Minimum Qualifications:
Education
Four-year college degree or equivalent industrial sales experience is required.
Work Experience:
1 year cold call via phone and in person
1 year customer facing sales role that includes negotiation, presentation, and conflict resolution
Knowledge / Skills / Abilities:
  • Well-developed sales and presentation skills
  • Computer literacy is required, including a working knowledge of applications such as Outlook, Word, PowerPoint, and Excel
  • Strong knowledge of Power Generation equipment
  • Basic mechanical and technical aptitude including geometric and other mathematical formulas
  • Excellent oral and written communication skills
  • Proven interpersonal skills with both internal and external customers
  • Basic marketing knowledge
  • Must be able to handle high pressure situations and adapt well to changes in the market

Preferred Qualifications:
Education:
  • 5+ years college degree or equivalent industrial sales experience is required.

Knowledge / Skills / Abilities:
  • Knowledge in remote monitoring solutions and connectivity or similar
  • Knowledge of load banking, NFPA 110 requirements, and fuel polishing
  • Utilization of a CRM tool, pulling reports, and analyzing data

LEVEL OF INDEPENDENCE: This position acts under the direction of the branch manager.
Compensation: Energy Systems is committed to fair and equitable compensation practices. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.
Benefits: This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending, and health savings accounts, accrued paid time off, 8 paid Holidays, opportunity for overtime and 401(k) retirement benefits;
"We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

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