Remote Customer Service Rep Jobs in Lenox, MA (NOW HIRING)

Position Title: Dealer Representative

Department: Consumer Loans

Work Arrangement: Hybrid, In office three days a week, two days remote (8:30a-5:00p)

Sign on bonus: $1,500.00 sign on bonus available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.

We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.

The Dealer Representative provides operational, reporting and dealer support. Serves as support to dealerships with managing the indirect funding workflow, resolving issues, and ensuring effective communication. Supports indirect lending oversight, training, and research initiatives while performing quality control on consumer loan maintenance for both direct and indirect portfolios.

Essential Functions & Responsibilities:

1.

Serve as a dealer relationship specialist, providing support to dealers and internal teams, including MSS and Greylock staff. Manage the indirect funding log and collaborate with dealerships to resolve problem loans and ensure successful completion of the funding process. Oversee MSS communications with dealers to ensure responsiveness and that dealership needs are effectively met.

2.

Provide administrative support to the lending team through audit exams. Manage the review, generation, and processing of recurring reports for NCUA reporting and Board reporting.

3.

Perform quality control reviews on consumer loan maintenance activities, including both indirect and direct funding, to ensure accuracy and compliance.

4.

Communicate regularly with dealership partners to ensure they have current rate sheets, updated documentation, and clear understanding of procedural changes and rate promotions implemented by Greylock.

5.

Process Adverse Action Letters and Consumer Audit Letters in accordance with regulatory requirements and internal compliance guidelines.

The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required.

Performance Measurements:

Knowledge and Skills:

Experience: Two plus years in Indirect Funding knowledge.

Education: High school diploma or equivalent required.

Interpersonal Skills: Strong attention to detail, organizational ability, and customer service skills.

Technical/Other Skills: Proficiency in Microsoft Office and familiarity with core banking systems and transaction processing tools.

Key Competencies:

Attention to Detail

Organizational Skills

Member Service

Additional Competencies:

Responsiveness

Communication

Collaboration

Physical Requirements:

Ability to lift up to 25 pounds for supply coordination or document handling. Regular use of a computer and office equipment.

Work Environment:

Office-based with a consistent schedule. Involves collaboration with other departments and handling of sensitive member data.

Salary Range:

The salary range for this role is $22.45 to $29.19. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee’s pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future.

Service and stability: With a history going back to the 1930s, Greylock has served and grown within the Berkshire County community for almost a century, building deep roots in the area and the lives of the members we serve. Now serving over 100,000 members, Greylock is committed to building a team that loves to put others first.

Opportunities to grow: We offer clear career pathways, ongoing training and upskilling, and a supportive culture that invests in your success. Here, your work is purposeful, values-driven, and makes a real impact in our community.

Benefits that work: Greylock offers competitive benefits and a range of opportunities to grow your career. Choose from two comprehensive medical plan options, along with FSA Medical/Dependent Care, HSA/HRA, dental, vision, and wellness benefits. Additionally, our generous benefits package includes 401k plans with employer match and employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing. Greylock offers employer paid life insurance along with both short- and long-term disability. Per an individual’s need, additional life, accident, critical illness benefits, and pet insurance, may also be elected.