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Remote Customer Service Rep Jobs in Surrey, BC (NOW HIRING)

Intiveo

Customer Success Manager (Remote)

Vancouver, BC · Remote

CA$100K - CA$120K/yr

Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a testimonial or Google review. * Deliver Intiveo Advocates. Drive advocates for referrals ...

AO Globe Life

Be Seen First

Entry Level Client Sales Representative - Work From Home

Vancouver, BC · Remote

CA$60K - CA$80K/yr

Entry Level Client Sales Representative - Work From Home AO Globe Life | 100% Remote | Full-Time | ... Have experience in sales, customer service, retail, hospitality, or a similar field -- helpful, but ...

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How much do remote customer service rep jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote customer service rep in Surrey, BC is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $13.96 and $19.97 per hour, depending on experience, location, and employer.

What is a remote customer service rep?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a remote customer service rep?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do remote customer service reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What are the most commonly searched types of Customer Service Rep jobs in Surrey, BC? The most popular types of Customer Service Rep jobs in Surrey, BC are:
What are popular job titles related to Remote Customer Service Rep jobs in Surrey, BC? For Remote Customer Service Rep jobs in Surrey, BC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Rep jobs in Surrey, BC look for? The top searched job categories for Remote Customer Service Rep jobs in Surrey, BC are:
What cities near Surrey, BC are hiring for Remote Customer Service Rep jobs? Cities near Surrey, BC with the most Remote Customer Service Rep job openings:
Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Surrey, BC as of August 2026, with employment types broken down into 71% Full Time, 15% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $37,485 per year, or $18 per hour.

Customer Success Manager (Remote)

Intiveo

Vancouver, BC • Remote

CA$100K - CA$120K/yr

Full-time

Medical, Dental, PTO

Re-posted 19 days ago

Job description

Customer Success Manager

Location: Vancouver, BC Hybrid

Reports to: Manager of Customer Experience


Intiveo is growing and we're looking for a Customer Success Manager to own and scale our retention and expansion program. We have a strong foundation: an established Value Exchange Model (VEM), proven Onboarding integration, and a Customer Experience function that directly contributes to Net Retention (NRR). This role is about elevating the success of our Clinics (Customers), driving deeper feature adoption and advocacy, and building the strategic and operational systems to scale renewals and upsells further.


Who Are We
Intiveo is a leading cloud-based patient engagement platform used by 15,000 practitioners to communicate with over 18 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviors, and preferences resulting in successful treatment outcomes.

What You'll Do

  • Own and Run the Value Exchange Model. Act on adoption and activation alerts (e.g., Chat with Patients not enabled, low confirmation rates) and execute the matching playbook.
  • Account reviews. Host structured reviews when triggered by underperformance signals such as low confirmation rates or dormant feature usage.
  • Deliver Customer Satisfaction Reviews calls. Run Customer Satisfaction Review calls that tie measurable results back to the outcomes the clinic wants from Intiveo, and partner with them to deliver against their agreed priorities.
  • Drive expansion. Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a testimonial or Google review.
  • Deliver Intiveo Advocates. Drive advocates for referrals, testimonials or case studies
  • Renewals. Own the end-to-end renewal motion across your book from early risk signals through renewal terms close for every account, whether a single clinic, a multi-location operator, or a group.
  • Partner with Onboarding. Work hand-in-hand with Rebecca's Onboarding team routing existing accounts back into onboarding when the Value Exchange Model triggers a new feature deployment, and receiving new customers off onboarding with a clear path to first value.
  • Own the response to inbound customer leads sourced by Marketing triaging, qualifying, and converting them into demos, upsells, or renewal conversations across your book.


What Good Looks Like in Year One

  • Portfolio GRR of 90% or higher and NRR of 103% or higher
  • Every Clinic has had at least one Value Exchange Model project completed, and completed a Customer Satisfaction Review tied to a measurable business outcome
  • 100% Attainment has been achieved on Expansion and upsells


    Who You Are

    • Must-haves
      • 3+ years in SaaS Customer Success, ideally carrying a retention or expansion number
      • Experience running adoption playbooks off product usage signals
      • Comfort presenting quantitative business outcomes to clinic owners and office managers
      • Track record of upsell or cross-sell into an existing book
    • Nice-to-haves
      • Background in Dental or Healthcare.
      • Salesforce, Totango, and Zendesk experience
      • Familiarity with PMS systems (Dentrix, Eaglesoft, Open Dental), or patient engagement platforms

    How We Give Back to Our Employees:

    • Generous vacation time
    • Wellness Fun
    • Stocked office fridge
    • RRSP matching
    • ESOP (employee stock ownership program)
    • Annual retreat
    • Plus, your birthday off! (Who wants to work on their birthday?)
    • And more

    More About Intiveo
    We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At Intiveo, our values are Stewardship, Collaboration and Continuous Development. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail.

    We're one of Canada's Top 100 Employers! Canada's Top 100 Employers celebrates companies offering their employees exceptional places to work. Intiveo has been recognized for our holistic approach to the workplace, from how we work every day, to how we gather and celebrate.
    Want to see more? Check out our Culture Book here!