ZipRecruiter

Log In

1

Virtual Customer Service Rep Jobs in Surrey, BC (NOW HIRING)

U-Haul

Customer Service Representative

North Vancouver, BC · On-site

CA$18.25 - CA$19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Abbotsford, BC · On-site

CA$18.25 - CA$19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Port Moody, BC · On-site

CA$18.25 - CA$19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Langley, BC

CA$18.25 - CA$19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Cubic

Customer Service Representative

Burnaby, BC

CA$17 - CA$20/hr

The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing ...

Cubic

Customer Service Representative

Burnaby, BC

CA$18.25 - CA$21/hr

Job Summary The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This roleis responsible fordelivering exceptional service ...

next page

Showing results 1-20

All JobsCustomer Service Rep JobsVirtual Customer Service Rep JobsVirtual Customer Service Rep Jobs in Surrey, BC

Virtual Customer Service Rep information

What are some common challenges faced by virtual customer service reps and how can they be addressed?

Virtual Customer Service Reps often face challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying motivated while working remotely. To address these issues, it's important to develop strong time management skills, utilize collaboration tools to stay connected with your team, and establish a structured daily routine. Regular feedback sessions and ongoing training can also help reps stay engaged and continue to improve their customer service skills.

What is the difference between Virtual Customer Service Rep vs Customer Support Specialist?

AspectVirtual Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience often preferred
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare, retail
Search & Comparison IntentOften searched for in remote customer service rolesCompared for broader customer support roles in companies

The Virtual Customer Service Rep primarily handles customer inquiries remotely, focusing on communication via phone, email, or chat. Customer Support Specialists may have similar responsibilities but can work in both remote and on-site settings, often with a broader scope of support tasks. Both roles require strong communication skills and customer service experience, but the Virtual Customer Service Rep is specifically tailored for remote work environments.

What is a virtual customer service rep?

A Virtual Customer Service Representative is a professional who provides customer support remotely, often from their home or another off-site location. They assist customers via phone, email, chat, or other digital platforms, handling inquiries, resolving issues, and ensuring customer satisfaction. These representatives use specialized software and communication tools to interact with customers just as an in-person agent would. The virtual aspect allows companies to offer flexible support hours and reach customers in different time zones. Virtual customer service reps are essential for businesses that operate online or have a distributed customer base.

How to become a virtual customer service representative?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience with customer service or specific tools like live chat or CRM software. Certifications are not mandatory but can enhance your prospects, and a quiet, reliable workspace is essential for remote work.

What are the key skills and qualifications needed to thrive as a virtual customer service rep?

To thrive as a Virtual Customer Service Rep, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically required. Excellent listening skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills are vital for effectively resolving customer issues, ensuring satisfaction, and maintaining a positive company reputation in a remote environment.
What are the most commonly searched types of Customer Service Rep jobs in Surrey, BC? The most popular types of Customer Service Rep jobs in Surrey, BC are:
Virtual Customer Service Rep jobs near you
Infographic showing various Virtual Customer Service Rep job openings in Surrey, BC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Representative (CSR)

No. 1 Collision

Richmond, BC • On-site

Other

Medical, Dental, Vision

Re-posted 9 days ago

Job description

No. 1 Collision Group  is excited to announce that we are currently accepting applications for the Customer Service Representative (CSR) position.



Here at No. 1, we prioritize creating an atmosphere that makes our employees feel both welcomed and valued. Our top priority is to create a team of individuals that is constantly growing and inspiring others around them to do the same. No matter the position, everyone here is ultimately working toward the same goal, which is to provide our clients with an unsurpassed collision repair experience.


While we understand that credentials are important, the number one thing we look for in potential candidates is work ethic and a positive mindset. These two things are important not only in the workplace; but also in life, as they set the tone for everything you do. These are the people we are looking to hire as a part of our team here at No. 1 Collision.


Below is also a list of skills/qualifications that would also be helpful for this position:



The Opportunity


If you're an experienced Auto Body Customer Service Representative looking for an opportunity to join the Lower Mainland's luxury leading collision repair organization, we'd love to hear from you.


Duties and Responsibilities


  • Primary contact with customers
  • Update and maintain communication with customers through repair
  • Promoting positive Google Reviews on our website
  • Creating ideas/incentives to keep customers happy/informed (ie. Monthly customer draws for gift cards, etc.)
  • Assist production manager as required
  • Move customer vehicles as required
  • Other duties as assigned


Qualifications 


  • Autobody/Dealership experience
  • A team player who is focused on providing exemplary customer service
  • Ability to multi-task in a fast paced work environment
  • Strong organizational skills and detail oriented
  • Working knowledge of computers


No. 1 Collision Group and Mercedes–Benz Collision Richmond will always provide the best for our people, as we value them and the commitment they make to the growth of this organization. To demonstrate our appreciation towards our people, we provide a high-quality working environment, filled with amenities and unrivaled benefits to care for our people and their families.


To illustrate our dedication to our family, some of the benefits we provide are as follows:

  • Competitive Wages with optional Group Registered Retirement Saving Plans (RRSP) & Deferred Profit-Sharing Plan
  • Exceptional Benefits Plan (Extended Health Care, Dental, Vision, and $1000.00 per year for each practitioner. 
  • Company Sponsored Opportunities to Travel abroad for Training
  • Company Sponsored Education, and Opportunities for Growth
  • State of the Art Facility with Ergonomic Workstations
  • Employee Reward, Annual Safety Shoes Reimbursement, and Employee Referral Bonus Programs
  • Company Sponsored Recreational Event(s)
  • No.1 Collision and/or Mercedes-Benz Collision Apparel(s) provided
  • Company Lunch(es) 

For a quick virtual tour of our facility or for more information about us; please click the following link:

https://www.no1collision.com/en/index.php

If you are interested, please do not hesitate to take this opportunity or wait to apply. For more information about our open position(s), please visit us at:

https://no1collision.bamboohr.com/jobs/

Only the candidates who are chosen to advance to the next step of our recruitment process will be contacted through phone or email.

Please note that internal applicants will be given first consideration.