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Remote Customer Service Rep Jobs in Mount Laurel, NJ

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$48K - $58K/yr

Fully remote * Job Type: Full-Time * Benefits: Medical, Dental, 401(k) match, short- and long-term disability, life insurance What Does a CSR at PeopleJoy Do? * Respond to client inquiries via phone ...

SUNMED MEDICAL SYSTEMS LLC

Be Seen First

Customer Care Specialist (DME/Healthcare)

Marlton, NJ · Remote

$18 - $21/hr

... a full-time remote customer care specialist for DME. Responsibilities * Utilize our order ... Provide excellent customer service to patients, referral sources as well as our business partners.

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How much do remote customer service rep jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer service rep in Mount Laurel, NJ is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Rep, and why are they important?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do Remote Customer Service Reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What are Remote Customer Service Reps?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What are the most commonly searched types of Customer Service Rep jobs in Mount Laurel, NJ? The most popular types of Customer Service Rep jobs in Mount Laurel, NJ are:
What are popular job titles related to Remote Customer Service Rep jobs in Mount Laurel, NJ? For Remote Customer Service Rep jobs in Mount Laurel, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Rep jobs in Mount Laurel, NJ look for? The top searched job categories for Remote Customer Service Rep jobs in Mount Laurel, NJ are:
What cities near Mount Laurel, NJ are hiring for Remote Customer Service Rep jobs? Cities near Mount Laurel, NJ with the most Remote Customer Service Rep job openings:
Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Mount Laurel, NJ as of May 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 12% Physical, 9% Hybrid, and 79% Remote job distribution, with an average salary of $38,719 per year, or $18.6 per hour.
Customer Service Rep.-Licensed

Customer Service Rep.-Licensed

Philadelphia Insurance Companies

Mount Laurel, NJ • On-site, Remote

$43/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Philadelphia Insurance Companies rating

8.5

Company rating: 8.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

88th of 258 rated insurance

Job description

Marketing Statement:
Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best.
Join the team at American Collectors Insurance, where passion meets protection!
We are looking for Licensed Customer Service Representatives (CSR) to join our team.
Licensed CSRs are the first point of contact for all existing customers utilizing our call center for support or service issues as well as routine service updates. We expect them to provide the best possible customer service while maintaining our underwriting integrity.
This role requires an active Property & Casualty or Personal Lines insurance license as well as prior experience in an insurance service role, a passion for client interaction, strong problem-solving skills and the ability to thrive in a fast-paced environment.
This role can be done in-office, hybrid or fully virtual from anywhere in the continental US. Our office is located in Mt Laurel, NJ.
In this role you will:
  • Address client needs and concerns via phone and email
  • Maintain and utilize a working understanding of underwriting compliance guidelines
  • Answer back-to-back inbound calls
  • Make outbound calls to customers for as needed follow-ups
  • Establish rapport quickly and build positive customer relationships
  • Provide prompt, accurate and friendly customer service
  • Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals and billing clarifications
About the company: American Collectors Insurance has been specializing in collector car insurance policies since 1976. We offer peace of mind through industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value.
American Collectors Insurance collaborates with Condon Skelly, Heacock Classic and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission transcends insurance; we are on a journey to "Embrace, Protect, and Expand the Collector Community." This is more than a motto; it's a commitment to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.
Join us at American Collectors Insurance, where every day is an opportunity to contribute to a rich legacy, protect cherished memories, and be part of a community that values passion and excellence. Embrace the extraordinary - apply now!
Compensation: $43-46k ($21-23/hr) depending on experience level, overtime eligible (not required)
Benefits: health insurance (medical, dental, vision), flexible spending & health savings accounts, life insurance, retirement plan, paid time off, overtime availability, employee referral program
Weekly Schedule: 40-hour work week, Monday to Friday with rotating Saturday (about 1 every 4 weeks)
Responsibilities:
  • Delight our customers with superior customer service
  • Service existing customers with endorsements, payments, policy changes, etc. including some that require underwriting authority
  • Cancel and Non-renew policies according to procedures
  • Complete necessary documentation quickly and efficiently
  • Follow and adhere to underwriting compliance and service standards while performing changes to in-force policies
  • Expected to be on phones 100% of the time
  • Conduct risk analysis and evaluate underwriting quality of applicants
  • Evaluate application factors/details to appropriately match premium to underwriting risk exposure
  • Meet all production goals
  • Complete new business applications for existing customers as needed
  • Performs other duties as assigned
Required Qualifications:
  • High school diploma or equivalent
  • Active P&C or Personal Lines insurance license in your state of residence
  • Prior experience working in a customer facing insurance service role
  • Demonstrated success in a team environment
  • Proficiency to multi-task, follow-through and follow-up
  • Excellent communication skills, written and verbal
  • Positive customer and quality focus
  • Possess an upbeat and positive attitude
  • Organized and detail oriented
  • Proactive in problem solving
  • Ability to perform critical thinking and reasoning
  • Advanced computer skills
  • Reliable high-speed internet
Desired Qualifications:
  • Associate or bachelor's degree
  • Prior underwriting experience
  • Prior experience working on a hybrid/remote team
  • Prior insurance sales experience

EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
Benefits:
We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. If you enjoy working in a fast paced work environment with growth potential please apply online.
Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at https://www.phly.com/Careers/default.aspx

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