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Remote Customer Service Rep Jobs in Milton, MA (NOW HIRING)

Getaway

Customer Representative

Boston, MA · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

New

UnitedHealth Group

Patient Service Representative

Boston, MA · On-site +1

$19 - $24.25/hr

This position is Remote in Boston, MA. If you are located within commutable distance to the office ... Courteous, friendly, problem solver with customer service, patient focused communication * Resolves ...

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All JobsCustomer Service Rep JobsRemote Customer Service Rep JobsRemote Customer Service Rep Jobs in Milton, MA

Remote Customer Service Rep information

See Milton, MA salary details

$10

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How much do remote customer service rep jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote customer service rep in Milton, MA is $20.38, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.69 per hour, depending on experience, location, and employer.

What is a remote customer service rep?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a remote customer service rep?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do remote customer service reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What are the most commonly searched types of Customer Service Rep jobs in Milton, MA?

The most popular types of Customer Service Rep jobs in Milton, MA are:

What job categories do people searching Remote Customer Service Rep jobs in Milton, MA look for?

The top searched job categories for Remote Customer Service Rep jobs in Milton, MA are:

What cities near Milton, MA are hiring for Remote Customer Service Rep jobs?

Cities near Milton, MA with the most Remote Customer Service Rep job openings:

Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Milton, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $42,380 per year, or $20.4 per hour.

Entry Level Leadership (Remote)

American Income Life

Boston, MA • Remote

$16.50 - $22.25/hr

Full-time

Posted 6 days ago

American Income Life Insurance rating

8.5

Company rating: 8.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

108th of 310 rated insurance

Job description

Remote Customer Benefits Representative (Entry-Level Leadership Track)

Location: Remote (U.S.)

Schedule: Full-Time

About the Role

We are currently expanding and looking to bring on motivated individuals for a remote position with a fast-growing organization. This role focuses on helping families understand and access valuable benefits while developing leadership and communication skills.

No prior experience is required—we provide full training, mentorship, and a clear path for growth into leadership.

⸻

Who We're Looking For

Strong communication skills

Coachable and motivated individuals

Positive attitude and work ethic

Comfortable working independently in a remote setting

Leadership-minded (or open to growing into leadership)

⸻

Why This Opportunity Stands Out

No prior experience required

Fast-track advancement opportunities

Work with a supportive and driven team

Make a meaningful impact by helping families

Requirements

What You'll Do:

Meet virtually with clients to review and explain benefits

Help families access no-cost and supplemental programs

Build relationships and provide ongoing client support

Schedule and manage appointments

Work within a structured system designed for success

Benefits

Remote work (work from anywhere)

Step-by-step training and mentorship

Weekly team support and coaching

Clear advancement opportunities into leadership roles

Performance-based incentives and recognition

What American Income Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom