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Remote Customer Service Rep Self Storage Jobs in Rutherford, NJ

ForgeFit

Remote Customer Service Specialist

New York, NY · On-site +1

$18.50 - $24.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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All JobsRemote Customer Service Rep Self Storage JobsRemote Customer Service Rep Self Storage Jobs in Rutherford, NJ

Remote Customer Service Rep Self Storage information

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$10

$19

$27

How much do remote customer service rep self storage jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for remote customer service rep self storage in Rutherford, NJ is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.30 per hour, depending on experience, location, and employer.

What does a Remote Customer Service Rep for Self Storage do?

A Remote Customer Service Representative for Self Storage assists customers with inquiries about renting storage units, making payments, and resolving issues, all from a remote location, usually at home. They handle phone calls, emails, and sometimes live chat to provide information about unit availability, prices, policies, and help customers with online bookings or account management. Their goal is to ensure a positive customer experience by offering helpful support and addressing concerns promptly. They may also process reservations, handle billing questions, and escalate complex issues to on-site staff or management as needed.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Rep in Self Storage, and why are they important?

To excel as a Remote Customer Service Rep in Self Storage, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center tools, and self-storage management platforms is typically required. Outstanding interpersonal skills, patience, and the ability to work independently set top performers apart in this role. These competencies ensure efficient customer support, high satisfaction, and effective remote operations in a competitive industry.

How does a remote customer service rep for self storage typically collaborate with on-site staff to resolve customer issues?

As a remote customer service rep in self storage, you frequently coordinate with on-site managers and maintenance teams to address customer needs, such as unit access or facility-related concerns. Communication usually occurs via phone, email, or centralized ticketing systems. Building strong relationships with local staff is key to ensuring that customer requests are handled promptly and accurately, even when you are not physically present. Clear documentation and proactive follow-up are essential practices for successful collaboration in this role.

What is the difference between Remote Customer Service Rep Self Storage vs Remote Customer Service Rep E-commerce?

AspectRemote Customer Service Rep Self StorageRemote Customer Service Rep E-commerce
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, customer service experience
Work EnvironmentSelf storage company, customer inquiries about storage unitsE-commerce company, handling online order inquiries
Industry UsageCommon in storage and real estate industriesCommon in retail and online shopping sectors
Search & Comparison IntentPeople comparing storage customer service rolesPeople comparing online retail customer service roles

The main difference between Remote Customer Service Rep Self Storage and Remote Customer Service Rep E-commerce lies in the industry focus and typical customer inquiries. Self storage reps handle questions related to storage units and facility policies, while E-commerce reps assist with online orders and product issues. Both roles require similar credentials and work environments, but they serve different customer needs within their respective industries.

What are popular job titles related to Remote Customer Service Rep Self Storage jobs in Rutherford, NJ? For Remote Customer Service Rep Self Storage jobs in Rutherford, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Rep Self Storage jobs in Rutherford, NJ look for? The top searched job categories for Remote Customer Service Rep Self Storage jobs in Rutherford, NJ are:
What cities near Rutherford, NJ are hiring for Remote Customer Service Rep Self Storage jobs? Cities near Rutherford, NJ with the most Remote Customer Service Rep Self Storage job openings:
Remote Customer Service Rep Self Storage jobs near you
Infographic showing various Remote Customer Service Rep Self Storage job openings in Rutherford, NJ as of June 2026, with employment types broken down into 70% Full Time, 26% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,857 per year, or $19.2 per hour.
Customer Service Representative

Customer Service Representative

System One

Rutherford, NJ • Remote

$20/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted yesterday

Job description

Job Title: Customer Service Representative Location: Rutherford, NJ Type: Contract Compensation: $20.00/Hour Contractor Work Model: Hybrid – onsite and remote Hours: Monday through Friday (8:00am – 4:45pm)

CUSTOMER SERVICE REPRESENTATIVE

Responsibilities

  • Promote customer satisfaction in all aspects of Customer Service, following all policies and procedures
  • Process all requests from customers in a timely manner so as to provide excellent service
  • Become familiar with markets as they relate to Customer Service
  • Place customer orders received by phone, e-mail, fax, mail; arrange for timely delivery
  • Arrange for and expedite product shipments
  • Report order status to customers and field sales
  • Act as liaison between customer and plant personnel to expedite customer orders, respond to customer inquiries, and resolve customer issues
  • Encourage customers to place system orders to include tapes, urethanes, primers and tools
  • Achieve customer satisfaction by mastery of all customer service policies and procedures
  • Increase customer knowledge of products through personal relationships
  • Coordinate return material paperwork
  • Work with Accounts Receivable to resolve issues related to re-bills, non-payments, return materials, credits and debits, invoices, etc.
  • Communicate customer issues to management when appropriate
  • Other duties which may be assigned by the Manager

Qualifications

  • High school diploma required; college degree preferred
  • 1–2 years of customer service experience preferred
  • SAP experience highly desired
  • Proficiency with Microsoft Office, order entry software, and email
  • Effective interpersonal skills including the ability to develop and maintain effective working relationships with customers and employees
  • Effective organization, time management, and problem-solving skills
  • Ability to handle difficult people and stressful situations professionally
  • Ability to work a hybrid schedule (4 days onsite, 1 day remote)

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M1

Ref: #562-Joule Staffing - Edison

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