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Remote Customer Service Manager Jobs in Roxbury, MA

Danaher

Field Service Engineer- Boston

Boston, MA · Remote

$68K - $71K/yr

Responds to customer support calls within an assigned territory. This position reports to the Area Service Manager and is part of the Hardware Solutions team, fully Remote (based in Massachusetts) to ...

Homeworks Energy

HVAC Service Coordinator

Woburn, MA · Remote

$20 - $27/hr

This is a fully remote role that requires an efficient home office environment. Job Summary: The ... Manage customer service issues that arise as needed. * Customer Communication: * Confirm all H&C ...

MFS

Client Services Supervisor

Boston, MA · On-site +1

$10K/mo

The Supervisor manages routine Human Resource-touchpoints in the employment lifecycle, including ... Assists in training through formalized training sessions on customer service trends, product ...

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All JobsCustomer Service JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Roxbury, MA

Remote Customer Service Manager information

See Roxbury, MA salary details

$26.6K

$62.9K

$109.6K

How much do remote customer service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for remote customer service manager in Roxbury, MA is $62,943.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $76,000.00 per year, depending on experience, location, and employer.

What is a remote customer service manager?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a remote customer service manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the key skills and qualifications needed to thrive as a remote customer service manager?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What are popular job titles related to Remote Customer Service Manager jobs in Roxbury, MA?

For Remote Customer Service Manager jobs in Roxbury, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Manager jobs in Roxbury, MA look for?

The top searched job categories for Remote Customer Service Manager jobs in Roxbury, MA are:

What cities near Roxbury, MA are hiring for Remote Customer Service Manager jobs?

Cities near Roxbury, MA with the most Remote Customer Service Manager job openings:

Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Roxbury, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $62,943 per year, or $30.3 per hour.

Customer Service Hospitality - Reservations

Destination Careers

Boston, MA • Remote

$40K - $70K/yr

Full-time

Posted 5 days ago

Job description

 
About the Role:
Join our team and assist clients with booking and managing hotel reservations. You'll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process-all from your home office.
 
 
Key Responsibilities:
  • Assist clients in selecting and booking hotels
  • Share accurate details on amenities, pricing, and availability
  • Manage and update reservation details
  • Communicate promptly and professionally via phone, email, or messaging
Qualifications:
  • Strong communication and customer service skills
  • Professional, detail-oriented, and self-motivated
  • Basic computer skills and reliable internet connection
  • Hospitality or customer service experience is a plus
What We Offer:
  • Flexible remote schedule
  • Full training and booking system access
  • Supportive team environment
  • Income-earning possibilities based on performance
  • Travel discounts and perks
$40,000 - $70,000 a year
Apply today to help clients book their perfect stay with us!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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