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Remote Customer Service Manager Jobs in Reading, MA

Danaher

Field Service Engineer- Boston

Boston, MA · Remote

$68K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responds to customer support calls within an assigned territory. This position reports to the Area Service Manager and is part of the Hardware Solutions team, fully Remote (based in Massachusetts) to ...

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All JobsCustomer Service JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Reading, MA

Remote Customer Service Manager information

See Reading, MA salary details

$25.9K

$61.2K

$106.6K

How much do remote customer service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for remote customer service manager in Reading, MA is $61,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $73,900.00 per year, depending on experience, location, and employer.

What is a remote customer service manager?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a remote customer service manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the key skills and qualifications needed to thrive as a remote customer service manager?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What are the most commonly searched types of Remote Customer Service jobs in Reading, MA?

The most popular types of Remote Customer Service jobs in Reading, MA are:

What are popular job titles related to Remote Customer Service Manager jobs in Reading, MA?

For Remote Customer Service Manager jobs in Reading, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Manager jobs in Reading, MA look for?

The top searched job categories for Remote Customer Service Manager jobs in Reading, MA are:

What cities near Reading, MA are hiring for Remote Customer Service Manager jobs?

Cities near Reading, MA with the most Remote Customer Service Manager job openings:

Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Reading, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $61,199 per year, or $29.4 per hour.

Customer Service Rep II

East Boston Neighborhood Health Center

Revere, MA • On-site, Remote

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

Contact Center

All Locations:

300 Ocean Avenue - Revere

Position Summary:

Category: Administrative
Hours: 40
City: Revere
Department: Contact Center
Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish, with superior customer service skills. As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.
We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs. You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.
This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.
As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology. You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.

Essential Duties and Responsibilities:

  • Schedule, reschedule, and cancel appointments.

  • Document clear and concise messages and route appropriately.

  • Appropriately transfers calls to other departments when required.

  • Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.

  • Process refill requests accurately and effectively, according to guidelines.

  • Conduct outreach calls on behalf of clinical departments.

Requirements:

  • HS Diploma/GED required.

  • Excellent written and verbal communication, judgment and problem solving skills.

  • Minimum of 1 year customer service, administrative, or call center experience.

  • Bilingual fluency Spanish/English required.

  • Knowledge of medical terminology and experience working with electronic medical record technology a plus.

  • Proficient in Microsoft Office Suite.

Benefits

  • Medical, dental, and vision coverage.

  • Life and disability insurance.

  • 401(k) retirement plan.

  • Tuition reimbursement.

  • Flexible spending and transportation accounts.

  • Paid holidays, vacations, sick, and personal time.

  • Generous staff development benefit.

  • Excellent malpractice coverage.

  • Pet insurance.

  • And much more.

Rate: starting at $21/hour

Includes a $1,000 sign on bonus!

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmativeaction employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail toHRrecruit@NeighborHealth.comor call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

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