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Remote Customer Service Manager Jobs in Portland, OR

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Customer Service Specialists

Beaverton, OR · Remote

$17.75 - $23.50/hr

Position: Customer Service Specialist Reports to: Customer Service Supervisor Overview: The ... Core Skills: - Ability to work independently while managing multiple tasks. - Strong communication ...

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$26K

$61.5K

$107.1K

How much do remote customer service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote customer service manager in Portland, OR is $61,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $74,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service manager?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What is a remote customer service manager?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a remote customer service manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the most commonly searched types of Remote Customer Service jobs in Portland, OR? The most popular types of Remote Customer Service jobs in Portland, OR are:
What are popular job titles related to Remote Customer Service Manager jobs in Portland, OR? For Remote Customer Service Manager jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Manager jobs in Portland, OR look for? The top searched job categories for Remote Customer Service Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Remote Customer Service Manager jobs? Cities near Portland, OR with the most Remote Customer Service Manager job openings:
Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Portland, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $61,508 per year, or $29.6 per hour.

Associate Commercial Lines Client Service Manager

Gallagher

Forest Grove, OR • Remote

Full-time

Re-posted 11 days ago

Arthur J. Gallagher & Co. rating

7.7

Company rating: 7.7 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

200th of 303 rated insurance

Job description

Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
 

Overview

At Gallagher, we’re looking for a Property and Casualty licensed Associate Commercial Lines Client Service Manager to join our team supporting our clients in Oregon. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact. 


How you'll make an impact

You’ll take the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you’ll play a key role in delivering high-quality solutions. You’ll also help secure existing business, explore opportunities for additional services, and ensure compliance with industry standards. 

Here’s what you’ll do: 

  • Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverage 
  • Build and maintain strong relationships with clients through timely responses and strong customer service 
  • Support your team in addressing client risk management needs through consultative conversations and personalized strategies. 
  • Conduct regular audits to ensure compliance with regulations and maintain high service standards. 
  • Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits 
  • Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results. 
  • Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth. 
  • Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations. 

About You

Here’s what you’ll bring to the role: 

  • Bachelor's degree with minimum 1+ years client service management experience OR- High School degree/GED with a minimum of 3+ years client service management experience 
  • A Property and Casualty Insurance License. 
  • Proficiency in EPIC and Microsoft Office. 
  • A desire to build relationships and deliver results. 
  • Adaptability and resilience in managing shifting priorities. 
  • A collaborative mindset to work with teams across Gallagher. 

#LI-SP2

#LI-Remote


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

Here’s what you’ll bring to the role: 

  • Bachelor's degree with minimum 1+ years client service management experience OR- High School degree/GED with a minimum of 3+ years client service management experience 
  • A Property and Casualty Insurance License. 
  • Proficiency in EPIC and Microsoft Office. 
  • A desire to build relationships and deliver results. 
  • Adaptability and resilience in managing shifting priorities. 
  • A collaborative mindset to work with teams across Gallagher. 

#LI-SP2

#LI-Remote

Education:UNAVAILABLEEmployment Type: FULL_TIME

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