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Remote Customer Service Manager Jobs in Needham, MA

Atlas Copco

Service Technician

Framingham, MA · On-site +1

$25 - $36/hr

... remote monitoring, and air audits. * You will pressure wash and clean the customer's entire ... You will communicate with the customer and Service Manager regarding all services performed and ...

Adapt Health

Customer Service Specialist

Boston, MA · Remote

$65K - $75K/yr

The Customer Service Specialist is responsible for providing exceptional support and service to ... Document customer interactions and transactions accurately in the CRM system. Follow up with ...

Sparx Hockey

Customer Service Representative

Acton, MA · On-site +1

$40K - $50K/yr

Be available to respond to customer inquiries on nights and weekends * Assist in order management and additional tasks as needed Qualifications: * Passion for providing excellent customer service and ...

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Remote Customer Service Manager information

See Needham, MA salary details

$26.7K

$63.2K

$110K

How much do remote customer service manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for remote customer service manager in Needham, MA is $63,181.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $76,300.00 per year, depending on experience, location, and employer.

What is a remote customer service manager?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a remote customer service manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the key skills and qualifications needed to thrive as a remote customer service manager?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What are the most commonly searched types of Remote Customer Service jobs in Needham, MA?

The most popular types of Remote Customer Service jobs in Needham, MA are:

What are popular job titles related to Remote Customer Service Manager jobs in Needham, MA?

For Remote Customer Service Manager jobs in Needham, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Manager jobs in Needham, MA look for?

The top searched job categories for Remote Customer Service Manager jobs in Needham, MA are:

What cities near Needham, MA are hiring for Remote Customer Service Manager jobs?

Cities near Needham, MA with the most Remote Customer Service Manager job openings:

Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Needham, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $63,181 per year, or $30.4 per hour.

Licensed Customer Service Representative - Remote

MA • On-site, Remote

Liberty Mutual Insurance
Insurance Services • 10K+ employees
Learn more about Liberty Mutual Insuranceexternal

$38K/yr

Full-time

Re-posted 15 days ago

Liberty Mutual rating

8.7

Company rating: 8.7 out of 10

Based on 162 frontline employees who took The Breakroom Quiz

72nd of 315 rated insurance

Job description

Description
Are you a licensed insurance professional looking to join a Fortune 100 Company?
We are currently hiring exclusively for our Gold Customer Service licensed class starting October 5, 2026. Candidates must hold a valid Property & Casualty License or a Personal Lines License to qualify for this role.
We invite you to join a team that truly puts people first, valuing your growth, development, and well-being every step of the way. Guided by our Common Purpose, we deliver exceptional customer experiences through integrity, expertise, care, and simplicity. As a member of the Gold Service program, you'll play a key role in supporting Liberty Mutual's leadership in the independent agency channel by providing expert, around-the-clock assistance to agents and their customers. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. Join a company that prioritizes your personal and professional growth and recognizes the value you bring to the team.
Our customer service team provides 24/7 support, requiring flexibility to work various shifts including weekends and holidays. We offer paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 10:00 AM to 6:30 PM EST, where attendance and performance are closely monitored to ensure your success.
The following states and territories are excluded from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C.
Responsibilities:
  • Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes.
  • Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention.
  • Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services.
  • Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability.
  • Accurately maintains and tracks data across various computer systems.

Qualifications
  • Property & Casualty License or a Personal Lines License.
  • Associate degree in a business-related field preferred or equivalent experience required.
  • A minimum of 6 months' related work experience is required with customer service experience preferred.
  • Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format.
  • Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment.
  • Must have the ability to handle confidential and proprietary information.
  • Proficiency with computers is mandatory.
  • Knowledge and ability to use Microsoft Office tools is necessary.
  • Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions.

Our Gold team is vital in providing #peaceofmind to our customers and agents, and we're excited to have you join us in working together to achieve our shared goals.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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