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Remote Customer Service Manager Jobs in Naperville, IL

Enova International

Be Seen First

Customer Service Representative (Remote)

Chicago, IL · Remote

$17/hr

This role is entirely remote; however, candidates must reside in the state of Illinois, Indiana ... Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive ...

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NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$20/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ... Collaborating with management or other team members as appropriate to proactively address service ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$20/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ... Collaborating with management or other team members as appropriate to proactively address service ...

PainPoint

Customer Service Representative

Chicago, IL · On-site +1

$18/hr

Remote Looking for a rewarding career where you can make an impact every day? Join DxTx Pain ... HSA * Health management tools * Emergency travel assistance & ID-theft protection * LifeMart ...

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All JobsCustomer Service JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Naperville, IL

Remote Customer Service Manager information

See Naperville, IL salary details

$24.5K

$57.9K

$100.8K

How much do remote customer service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote customer service manager in Naperville, IL is $57,912.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $69,900.00 per year, depending on experience, location, and employer.

What is a remote customer service manager?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a remote customer service manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the key skills and qualifications needed to thrive as a remote customer service manager?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What are the most commonly searched types of Remote Customer Service jobs in Naperville, IL?

The most popular types of Remote Customer Service jobs in Naperville, IL are:

What are popular job titles related to Remote Customer Service Manager jobs in Naperville, IL?

For Remote Customer Service Manager jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Manager jobs in Naperville, IL look for?

The top searched job categories for Remote Customer Service Manager jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Remote Customer Service Manager jobs?

Cities near Naperville, IL with the most Remote Customer Service Manager job openings:

Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Naperville, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $57,912 per year, or $27.8 per hour.

Customer Service Representative (Remote)

Enova International

Chicago, IL • Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Enova International rating

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Enova International is hiring! We provide a pay rate of $17.00/hr, coupled with a quarterly performance bonus and various other incentive programs. This role is entirely remote; however, candidates must reside in the state of Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Iowa, Utah, Nevada, Arizona, New Mexico, Idaho, Wyoming or Wisconsin.


About the role:
Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As a Customer Service Representative, you will participate in an in-depth 4-week training program to specialize in a specific brand. Following the completion of training, you will manage inbound calls from customers while delivering exceptional customer service.


Responsibilities:

  • Respond to incoming customer calls, addressing their questions and providing service
  • Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
  • Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
  • Uphold exceptional customer service standards through articulate and effective verbal and written communication
  • Keep customer accounts meticulously updated with accurate information


Requirements:

  • Experience in a call center setting is preferred
  • Proficient in phone communication and verbal skills, with a keen ability to actively listen
  • Familiarity with CRM systems and their practices
  • Customer-centric approach with adaptability to various personality types
  • Strong multitasking abilities, adept at setting priorities and managing time effectively


Benefits:

  • Health, dental, and vision insurance including mental health benefits
  • 401(k) matching plus a roth option
  • PTO & paid holidays off
  • Paid parental leave
  • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
  • Employee recognition and rewards program
  • Plus so much more!


Compensation:
The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail at enova.com/culture


Shifts available (Central Time):

  • TBD


Start Date:

  • 10/05/2026

Company Description

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered ColossusTMplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

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