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Remote Customer Service Manager Jobs in Innisfil, ON

Globe Life

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Remote Customer Support and Sales Representative

Toronto, ON · Remote

$60K - $80K/yr

Prior experience in customer service and sales is ideal, but not required * Strong communication ... Promotion: Opportunities for management and leadership positions * Events & Travel: Quarterly ...

New

AlgaeCal

Customer Lifecycle Manager

Toronto, ON · Remote

CA$120K/yr

Creating and managing automations & campaigns that guide customers through every stage of the journey, with a strong focus on increasing retention, loyalty, reorder rate, and customer lifetime value.

CatchCorner

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Customer Service Representative

Newmarket, ON · Remote

$25/hr

A Customer Service Representative (CSR) serves as the primary connection between an organization and its customers, handling inquiries, resolving problems, and ensuring a positive client experience.

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Globe Life Insurance

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Entry Level Customer Sales Representative (100% Remote)

Toronto, ON · Remote

CA$60K - CA$80K/yr

Continuously improving communication and client service skills Why People Choose This Opportunity ... Can stay focused while working from home * Has strong organization and time-management skills

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Remote Customer Service Manager information

What is a remote customer service manager?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a remote customer service manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the key skills and qualifications needed to thrive as a remote customer service manager?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What are the most commonly searched types of Remote Customer Service jobs in Innisfil, ON?

The most popular types of Remote Customer Service jobs in Innisfil, ON are:

What are popular job titles related to Remote Customer Service Manager jobs in Innisfil, ON?

For Remote Customer Service Manager jobs in Innisfil, ON, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Manager jobs in Innisfil, ON look for?

The top searched job categories for Remote Customer Service Manager jobs in Innisfil, ON are:

What cities near Innisfil, ON are hiring for Remote Customer Service Manager jobs?

Cities near Innisfil, ON with the most Remote Customer Service Manager job openings:

Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Innisfil, ON as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Remote Customer Support and Sales Representative

Toronto, ON • Remote

Globe Life
Insurance Services • 1 - 5K employees

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

168th of 313 rated insurance

People enjoy working here

Good employer

Paid breaks

Learn more about Globe Lifeexternal

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Our Mission

We connect with individuals to support them in ensuring their financial future. Something that will make life better, building trust through every interaction. As we grow, we’re looking for motivated individuals to rise, excel, and thrive in a fully flexible, remote environment. 


Key Responsibilities

  • Schedule and conduct virtual consultations (via Zoom or phone)
  • Educating customers about their benefit coverages and providing them with policy solutions that meet their needs.
  • Assist clients in transaction processing, and account information updates as required.
  • Participate in team meetings, training sessions, and coaching.


Requirements

  • Prior experience in customer service and sales is ideal, but not required
  • Strong communication and interpersonal skills with the ability to build rapport with clients.
  • Self-motivated and able to thrive in a fully remote work environment.
  • Computer literacy and strong internet connection.


Compensation and Benefits

  • Earnings: $60,000 – $80,000 annually plus weekly bonuses
  • Competitive Compensation: Commission-based and Performance-based team bonus incentives
  • Unionized: UFCW (BC, AB, SK & MB) and Unifor (ON & NL)
  • Work From Home: Complete flexibility to work remotely
  • Flexible Hours: Tailor your working hours to fit your lifestyle
  • Training: Dedicated mentorship and hands-on guidance
  • Promotion: Opportunities for management and leadership positions
  • Events & Travel: Quarterly incentive trips and yearly paid convention

Interview Process

A member of our hiring team will reach out to schedule you for our initial company overview webinar. This session will cover our company culture, role specifics, and training programs to help you decide if we are the right fit for your career goals. Once completed, a senior manager will schedule a virtual 1 on 1 final interview.

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

View All Globe Life Jobs

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

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