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Remote Director Customer Service Jobs in Innisfil, ON

CatchCorner

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Customer Service Representative

Newmarket, ON · Remote

$25/hr

A Customer Service Representative (CSR) serves as the primary connection between an organization and its customers, handling inquiries, resolving problems, and ensuring a positive client experience.

Posted today

Globe Life Insurance

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Entry Level Customer Sales Representative (100% Remote)

Toronto, ON · Remote

CA$60K - CA$80K/yr

Entry Level Customer Sales Representative (100% Remote) 100% Remote | United States & Canada ... Continuously improving communication and client service skills Why People Choose This Opportunity ...

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Remote Director Customer Service information

What is the difference between Remote Director Customer Service vs Remote Customer Service Manager?

AspectRemote Director Customer ServiceRemote Customer Service Manager
CredentialsTypically requires leadership experience, industry-specific knowledge, and sometimes a bachelor's degreeRequires customer service experience, leadership skills, and often a bachelor's degree
Work EnvironmentOversees multiple teams or departments remotely, strategic planningManages customer service teams remotely, handles daily operations
Industry UsageCommon in large organizations, call centers, and service industriesWidely used across various industries with customer support teams
Search & Comparison IntentFocuses on leadership, strategy, and high-level managementCenters on team management, daily customer service operations

The main difference is that a Remote Director Customer Service focuses on strategic leadership and overseeing multiple teams or departments, while a Remote Customer Service Manager handles daily team management and operational tasks. Both roles require customer service experience and leadership skills but differ in scope and responsibilities.

What are the most commonly searched types of Remote Customer Service jobs in Innisfil, ON?

The most popular types of Remote Customer Service jobs in Innisfil, ON are:

What are popular job titles related to Remote Director Customer Service jobs in Innisfil, ON?

For Remote Director Customer Service jobs in Innisfil, ON, the most frequently searched job titles are:

What job categories do people searching Remote Director Customer Service jobs in Innisfil, ON look for?

The top searched job categories for Remote Director Customer Service jobs in Innisfil, ON are:

What cities near Innisfil, ON are hiring for Remote Director Customer Service jobs?

Cities near Innisfil, ON with the most Remote Director Customer Service job openings:

Remote Director Customer Service jobs near you
Infographic showing various Remote Director Customer Service job openings in Innisfil, ON as of June 2026, with employment types broken down into 100% Full Time. Highlights an 47% Physical, 3% Hybrid, and 50% Remote job distribution.

Director, CRM

Penn Interactive

Toronto, ON • Remote

Full-time

Re-posted 2 days ago

Job description

About the Work
  • Strategic Leadership: Define, execute, and optimize customer lifecycle marketing strategies for iCasino (Hollywood, theScore Casino) and online Sportsbook (theScore Bet)
  • Owner of Promo, CRM & Retention Strategy: Lead the development and management of automated, segmented, and personalized CRM initiatives to drive retention, loyalty, cross-sell (including retail), and reactivation of lapsed customers
  • Omni-channel Management: Managing marketing communications across email, SMS, push, retail and paid channels
  • Martech Stakeholder: work collaboratively with martech team for the goal of improved automation and technology enhancements to drive performance of the business, including all ad operations and external partners (Optimove)
  • Analyze customer data, defining actionable segments and creating targeted lifetime value/customer life-cycle engagement campaigns and programs
  • Working closely with the marketing analytics team to build dynamic segmentation and and build monitor dashboards to track and optimize CRM channel performance
About You:
  • Bachelor's degree (B.A./B.S.) from an accredited four-year college or university
  • 8+ years of experience in online gaming (iCasino/Sportsbook) lifecycle marketing; 5+ years in senior level leadership role at online gaming company
  • Strong analytical capabilities to interpret data and track performance
  • Proven managerial and critical thinking skills required
  • Teamwork - ability to work collaboratively with other departments and leaders to complete property/corporate initiatives and effective day to day operations
  • Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment

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