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Remote Customer Service Manager Jobs in Elgin, IL

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ... Collaborating with management or other team members as appropriate to proactively address service ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ... Collaborating with management or other team members as appropriate to proactively address service ...

Novolex

Customer Service Representative

Lake Forest, IL · On-site +1

$22.60/hr

As a Customer Service Representative, you will play a vital role in supporting the company's profit ... strictly remote. Key Responsibilities: * Manage customer orders, ensuring accurate and timely ...

Novolex

Customer Service Representative

Lake Forest, IL · On-site +1

$22.60/hr

As a Customer Service Representative, you will play a vital role in supporting the company's profit ... strictly remote. Key Responsibilities: * Manage customer orders, ensuring accurate and timely ...

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Showing results 21-40

All JobsCustomer Service JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Elgin, IL

Remote Customer Service Manager information

See Elgin, IL salary details

$24.2K

$57.3K

$99.8K

How much do remote customer service manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for remote customer service manager in Elgin, IL is $57,332.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service manager?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What is a remote customer service manager?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a remote customer service manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the most commonly searched types of Remote Customer Service jobs in Elgin, IL?

The most popular types of Remote Customer Service jobs in Elgin, IL are:

What are popular job titles related to Remote Customer Service Manager jobs in Elgin, IL?

For Remote Customer Service Manager jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Manager jobs in Elgin, IL look for?

The top searched job categories for Remote Customer Service Manager jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Remote Customer Service Manager jobs?

Cities near Elgin, IL with the most Remote Customer Service Manager job openings:

Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,332 per year, or $27.6 per hour.

NetCredit Customer Service Representative (Remote)

Enova International

Chicago, IL • On-site, Remote

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Enova International rating

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Remote #LI-Remote
This role is entirely remote; however, candidates must reside in the state of AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY.
About the role:
Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As a Customer Service Representative, you will participate in an in-depth 4-week training program to specialize in a specific brand. Following the completion of training, you will manage inbound calls from customers while delivering exceptional customer service
Responsibilities:
  • Respond to incoming customer calls, addressing their questions and providing service
  • Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
  • Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
  • Uphold exceptional customer service standards through articulate and effective verbal and written communication
  • Keep customer accounts meticulously updated with accurate information

Requirements:
  • Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
  • Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
  • Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
  • Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.

Compensation:
The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Benefits & Perks:
  • Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
  • Health, dental, and vision insurance including mental health benefits
  • 401(k) matching plus a roth option (U.S. Based employees only)
  • PTO & paid holidays off
  • Sabbatical program (for eligible roles)
  • Summer hours (for eligible roles)
  • Paid parental leave
  • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
  • Employee recognition and rewards program
  • Charitable matching and a paid volunteer day...Plus so much more!

About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks-in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova's success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova's values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

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