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Remote Customer Service Manager Jobs in Danvers, MA

Adapt Health

Customer Service Specialist

Boston, MA · Remote

$65K - $75K/yr

The Customer Service Specialist is responsible for providing exceptional support and service to ... Document customer interactions and transactions accurately in the CRM system. Follow up with ...

Camesi Agency

Remote Sales Manager

Boston, MA · Remote

$80K - $120K/yr

Prior sales, leadership, or customer service experience is beneficial but not required; entry-level ... What We Offer * 100% remote work with a flexible schedule. * Commission income and performance ...

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All JobsCustomer Service JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Danvers, MA

Remote Customer Service Manager information

See Danvers, MA salary details

$25.9K

$61.3K

$106.8K

How much do remote customer service manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for remote customer service manager in Danvers, MA is $61,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What is a remote customer service manager?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a remote customer service manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the key skills and qualifications needed to thrive as a remote customer service manager?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What are the most commonly searched types of Remote Customer Service jobs in Danvers, MA?

The most popular types of Remote Customer Service jobs in Danvers, MA are:

What are popular job titles related to Remote Customer Service Manager jobs in Danvers, MA?

For Remote Customer Service Manager jobs in Danvers, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Manager jobs in Danvers, MA look for?

The top searched job categories for Remote Customer Service Manager jobs in Danvers, MA are:

What cities near Danvers, MA are hiring for Remote Customer Service Manager jobs?

Cities near Danvers, MA with the most Remote Customer Service Manager job openings:

Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Danvers, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $61,328 per year, or $29.5 per hour.

Customer Service

Professional Moving & Storage

Boston, MA • On-site, Remote

$17.50 - $23.75/hr

Full-time

Re-posted 4 days ago

Job description

We are looking for motivated individuals who possess excellent listening skills as well as superior communication abilities, both verbal and written. Job will entail answering and responding to both incoming and outgoing sales and service calls.
Skill set required:
Must possess strong verbal and written communication skills
Must have strong typing and computer skills
Must be comfortable using various types of technology
Beneficial but not required:Past customer service experience (in any field)
Past call center experience
Bi-lingual is a huge plus!

Apply