Birmingham, AL · On-site +1
$16 - $21/hr
About Call Center Representative Position We're on the lookout for 10-20 Customer Service ... Manage large amounts of inbound and outbound calls with efficiency and courtesy * Follow ...
Birmingham, AL · On-site +1
$16 - $21/hr
About Call Center Representative Position We're on the lookout for 10-20 Customer Service ... Manage large amounts of inbound and outbound calls with efficiency and courtesy * Follow ...
Birmingham, AL · Remote
$15 - $20.50/hr
Customer Service/Support As a Healthcare Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional ...
Birmingham, AL · Remote
$15 - $20.50/hr
Customer Service/Support As a Healthcare Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional ...
Birmingham, AL · Remote
$30K - $70K/yr
Strong customer-service mindset * Friendly and professional demeanor * Organized with excellent ... Remote Environment: Provide customer support from a remote setting * Flexible Scheduling: Organize ...
Quick apply
Birmingham, AL · Remote
$30K - $70K/yr
Strong customer-service mindset * Friendly and professional demeanor * Organized with excellent ... Remote Environment: Provide customer support from a remote setting * Flexible Scheduling: Organize ...
Birmingham, AL · Remote
$13.50 - $18.75/hr
Strong customer-service mindset * Friendly and professional demeanor * Organized with excellent ... Remote Environment: Provide customer support from a remote setting * Flexible Scheduling: Organize ...
Birmingham, AL · Remote
$13.50 - $18.75/hr
Strong customer-service mindset * Friendly and professional demeanor * Organized with excellent ... Remote Environment: Provide customer support from a remote setting * Flexible Scheduling: Organize ...
Birmingham, AL · Remote
$14.50 - $18.25/hr
Customer Service/Support As a Bilingual Spanish/English Customer Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with ...
Birmingham, AL · Remote
$14.50 - $18.25/hr
Customer Service/Support As a Bilingual Spanish/English Customer Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with ...
AL · On-site +1
$18/hr
Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join our ... Handle a high volume of inbound calls; assisting customers with managing their reservation
AL · On-site +1
$18/hr
Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join our ... Handle a high volume of inbound calls; assisting customers with managing their reservation
Birmingham, AL · Remote
$14/hr
... one customer service support to patients all over the United States. The key tasks include ... Manage multiple clients in a fast-paced enviroment * Handle high volume of phone calls, with a ...
Quick apply
Birmingham, AL · Remote
$14/hr
... one customer service support to patients all over the United States. The key tasks include ... Manage multiple clients in a fast-paced enviroment * Handle high volume of phone calls, with a ...
Birmingham, AL · Remote
$14/hr
... one customer service support to patients all over the United States. The key tasks include ... Manage multiple clients in a fast-paced enviroment * Handle high volume of phone calls, with a ...
Birmingham, AL · Remote
$14/hr
... one customer service support to patients all over the United States. The key tasks include ... Manage multiple clients in a fast-paced enviroment * Handle high volume of phone calls, with a ...
Birmingham, AL · Remote
$16 - $18/hr
... one customer service support to patients all over the United States. The key tasks include ... Understanding of when to escalate calls to physicians/practice manager/triage nurse * Make reminder ...
Birmingham, AL · Remote
$16 - $18/hr
... one customer service support to patients all over the United States. The key tasks include ... Understanding of when to escalate calls to physicians/practice manager/triage nurse * Make reminder ...
Birmingham, AL · Remote
$16 - $18/hr
... one customer service support to patients all over the United States. The key tasks include ... Understanding of when to escalate calls to physicians/practice manager/triage nurse * Make reminder ...
Quick apply
Birmingham, AL · Remote
$16 - $18/hr
... one customer service support to patients all over the United States. The key tasks include ... Understanding of when to escalate calls to physicians/practice manager/triage nurse * Make reminder ...
Global Remote Client Advisor - Benefits & Client Services Company: AO | Globe Life Work Arrangement ... communication, customer service, relationship management, organization, presentation, sales ...
Global Remote Client Advisor - Benefits & Client Services Company: AO | Globe Life Work Arrangement ... communication, customer service, relationship management, organization, presentation, sales ...
Homewood, AL · On-site +1
$15.75 - $21/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Managing sales transactions while working assigned cash register * Maintaining security of cash and ...
Homewood, AL · On-site +1
$15.75 - $21/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Managing sales transactions while working assigned cash register * Maintaining security of cash and ...
Sylacauga, AL · On-site +1
$90K - $120K/yr
Participate in training and skill development sessions Why People Apply * 100% remote - work fr ... service, and career growth.
Sylacauga, AL · On-site +1
$90K - $120K/yr
Participate in training and skill development sessions Why People Apply * 100% remote - work fr ... service, and career growth.
Birmingham, AL · On-site +1
$90K - $120K/yr
Providing continued service * Managing client records and follow-up * Participating in training and ... Interested in building a long-term career Customer service or other client-facing experience is ...
Birmingham, AL · On-site +1
$90K - $120K/yr
Providing continued service * Managing client records and follow-up * Participating in training and ... Interested in building a long-term career Customer service or other client-facing experience is ...
Utilizes expertise to manage complex, highly visible, large, and/or sensitive customers and ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Utilizes expertise to manage complex, highly visible, large, and/or sensitive customers and ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Birmingham, AL · Remote
$15 - $20.50/hr
Customer Service/Support As a Healthcare Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional ...
Birmingham, AL · Remote
$15 - $20.50/hr
Customer Service/Support As a Healthcare Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional ...
Birmingham, AL · On-site +1
$54K - $110K/yr
We are committed to integrity, transparency, and exceptional customer service , ensuring every ... remote work What We Offer Hands-on, one-on-one training with a dedicated supervisor from day one ...
Birmingham, AL · On-site +1
$54K - $110K/yr
We are committed to integrity, transparency, and exceptional customer service , ensuring every ... remote work What We Offer Hands-on, one-on-one training with a dedicated supervisor from day one ...
Birmingham, AL · On-site +1
$54K - $110K/yr
We are committed to integrity, transparency, and exceptional customer service , ensuring every ... remote work What We Offer Hands-on, one-on-one training with a dedicated supervisor from day one ...
Birmingham, AL · On-site +1
$54K - $110K/yr
We are committed to integrity, transparency, and exceptional customer service , ensuring every ... remote work What We Offer Hands-on, one-on-one training with a dedicated supervisor from day one ...
Birmingham, AL · Remote
$35K - $100K/yr
... service while helping customers protect what matters most. We are committed to building long-term ... Build and manage relationships with new and existing customers * Conduct needs-based insurance ...
Quick apply
Birmingham, AL · Remote
$35K - $100K/yr
... service while helping customers protect what matters most. We are committed to building long-term ... Build and manage relationships with new and existing customers * Conduct needs-based insurance ...
Birmingham, AL · Remote
$35K - $100K/yr
... service while helping customers protect what matters most. We are committed to building long-term ... Build and manage relationships with new and existing customers * Conduct needs-based insurance ...
Quick apply
Birmingham, AL · Remote
$35K - $100K/yr
... service while helping customers protect what matters most. We are committed to building long-term ... Build and manage relationships with new and existing customers * Conduct needs-based insurance ...
$20.8K - $26.8K
5% of jobs
$26.8K - $32.7K
14% of jobs
$35K is the 25th percentile. Wages below this are outliers.
$32.7K - $38.6K
16% of jobs
The median wage is $44K / yr.
$38.6K - $44.5K
17% of jobs
$44.5K - $50.4K
12% of jobs
$50.4K - $56.4K
9% of jobs
$57.7K is the 75th percentile. Wages above this are outliers.
$56.4K - $62.3K
11% of jobs
$62.3K - $68.2K
6% of jobs
$68.2K - $74.1K
5% of jobs
$74.1K - $80K
2% of jobs
$80K - $85.9K
3% of jobs
$20.8K
$49.4K
$85.9K
A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.
A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.
To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.
The most popular types of Remote Customer Service jobs in Alabaster, AL are:
For Remote Customer Service Manager jobs in Alabaster, AL, the most frequently searched job titles are:
The top searched job categories for Remote Customer Service Manager jobs in Alabaster, AL are:
Cities near Alabaster, AL with the most Remote Customer Service Manager job openings:
Birmingham, AL • On-site, Remote
$16 - $21/hr
Contractor
Re-posted 17 days ago
We're on the lookout for 10-20 Customer Service Specialists to be the primary link between our company and our list of Fortune 500 clients. This position is an opportunity to work from home with the flexibility to create your own schedule and manage your weekly hours. Positions offered are full time, part time and seasonal.
We're looking for someone who can tackle customer issues, complaints, and inquiries head on -all while keeping customer satisfaction at the forefront of their decision-making and communication.
Call Center Representative ResponsibilitiesManage large amounts of inbound and outbound calls with efficiency and courtesy
Follow conversation prompts and scripts when handling different topics
Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile when you can
Keep accessible, comprehensive records of all conversations in our call center database
Attend educational seminars to improve knowledge and performance level
Meet or exceed personal/team qualitative and quantitative targets
Strong phone and verbal communication skills, plus active listening skills
Comfortability with CRM systems and best practices
Empathetic customer focus, flexibility to manage many different personality types
Ability to multi-task, set priorities, and manage time effectively
Sourced by ZipRecruiter
Business management consulting
11 - 50 Employees
New York,, NY, US
1980
