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Remote Customer Service Insurance Jobs in Kansas

QCHI

Customer Service Loan Specialist

Overland Park, KS · On-site

$16 - $21.25/hr

The QC Holdings E-commerce Department is seeking Remote customer service professionals to fill the position of CUSTOMER SERVICE LOAN SPECIALISTThis is a full-time opportunity with BONUS POTENTIAL.

NTT America

Customer Service Associate

Wichita, KS · On-site

$15.50/hr

Previous insurance industry experience that required knowledge of life insurance and annuity ... Remote employees must adhere to all technical support procedures and protocols. * Chronic ...

Dream Voyages

Remote Travel Customer Service Agent

Topeka, KS · Remote

$14.50 - $19.50/hr

Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Customer Service Agent to delight clients and ensure every journey is seamless magic. Responsibilities * Connect with ...

GRADE POTENTIAL, LLC

CUSTOMER SERVICE ASSOCIATE

Topeka, KS · Remote

$35K - $55K/yr

We are a fully remote company, which allows us to recruit top talent from across the country. Grade ... BenefitsHealth, dental & vision insurance with a $125/mo company contributionCompany-sponsored life ...

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Showing results 1-20

All JobsRemote Customer Service Insurance JobsRemote Customer Service Insurance Jobs in Kansas

Remote Customer Service Insurance information

See Kansas salary details

$23.2K

$43.2K

$65.1K

How much do remote customer service insurance jobs pay per year?

As of Jun 23, 2026, the average yearly pay for remote customer service insurance in Kansas is $43,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $49,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Insurance representative, and why are they important?

To thrive as a Remote Customer Service Insurance representative, you need strong knowledge of insurance products, policy management, and problem-solving abilities, often supported by a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, call center platforms, and policy administration systems is typically required. Exceptional communication, patience, and the ability to work independently are crucial soft skills for this remote role. These skills and qualities ensure efficient customer support, accurate policy handling, and high client satisfaction in a competitive insurance market.

What are some common challenges faced by remote customer service representatives in the insurance industry, and how can they be overcome?

Remote customer service representatives in the insurance sector often face challenges such as managing complex policy inquiries without face-to-face interaction, staying updated on evolving products and regulations, and maintaining effective communication with both customers and internal teams. These challenges can be addressed by leveraging robust digital tools, participating in regular training sessions, and maintaining close contact with supervisors and peers through virtual meetings. Proactively seeking clarification on policy changes and prioritizing clear, empathetic communication are also key to delivering excellent service from a remote setting.

What is a Remote Customer Service Insurance Representative?

A Remote Customer Service Insurance Representative is a professional who assists insurance customers by answering questions, resolving issues, and providing policy information, all while working from a remote location such as their home. Their responsibilities typically include handling inquiries about insurance policies, processing claims, and guiding customers through procedures via phone, email, or chat. This role requires strong communication skills, attention to detail, and a good understanding of insurance products and regulations. Working remotely allows these representatives to serve clients from various locations, offering flexibility for both the employee and the company.

What is the difference between Remote Customer Service Insurance vs Remote Claims Specialist?

AspectRemote Customer Service InsuranceRemote Claims Specialist
Required CredentialsHigh school diploma or equivalent; sometimes insurance-specific certificationsHigh school diploma; often requires claims processing certifications
Work EnvironmentHome office or call center; customer interaction focusHome office; handling claims and detailed documentation
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance carriers, third-party administrators
Common Search & ComparisonCustomer support roles in insuranceClaims processing roles in insurance

Remote Customer Service Insurance and Remote Claims Specialist roles both serve the insurance industry but focus on different functions. Customer service roles primarily handle client inquiries and policy support, while claims specialists process and evaluate insurance claims. Both roles often require similar certifications and work environments, making them common points of comparison for job seekers in the insurance sector.

What are popular job titles related to Remote Customer Service Insurance jobs in Kansas? For Remote Customer Service Insurance jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Insurance jobs in Kansas look for? The top searched job categories for Remote Customer Service Insurance jobs in Kansas are:
What cities in Kansas are hiring for Remote Customer Service Insurance jobs? Cities in Kansas with the most Remote Customer Service Insurance job openings:
Remote Customer Service Insurance jobs near you
Infographic showing various Remote Customer Service Insurance job openings in Kansas as of June 2026, with employment types broken down into 72% Full Time, 25% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,174 per year, or $20.8 per hour.
Remote Customer Service Agent | Now Hiring

Remote Customer Service Agent | Now Hiring

VXI Global Solutions

Kansas City, KS • Remote

$17.31/hr

Full-time

Medical, Dental, Vision, Life

Posted 28 days ago

VXI Global Solutions rating

4.9

Company rating: 4.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

59th of 71 rated call and contact centers

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Join Us as an Inbound Customer Service Representative
Location: Remote Call Center 

Customer Service Specialist 

Do you have a positive attitude, infectious energy, and a passion for exceeding customer expectations? If so, we want you to be a part of our dynamic team! We're seeking a Customer Service Specialist who is eager to deliver outstanding service, go beyond the ordinary, and leave a lasting impression on every customer interaction. 

About Our Client: Our client is a globally recognized leader in technology, known for designing and manufacturing cutting-edge consumer electronics, software, and online services. With a sleek, modern design and intuitive user experiences, their products have earned a loyal customer base. Join us and be part of a brand that values innovation, quality, and customer satisfaction. 

What You'll Do: As a Customer Service Specialist, you will be the voice of the company, offering top-tier phone support to customers. You’ll handle a wide range of inquiries, including order status, changes to online orders, and addressing shipping or payment concerns. The best specialists not only know our policies inside and out but can engage with customers effectively, offering tailored solutions that meet their needs. 

You'll also be responsible for creating memorable, unique experiences that keep customers coming back. Staying up-to-date on product features, policy changes, and relevant events is key, and you'll use multiple resources to provide the most accurate, helpful information. Success in this role requires being adaptable, collaborative, and committed to continuous learning in a performance-driven environment. 

Key Responsibilities: 

  • Deliver exceptional customer service over the phone, resolving a variety of inquiries and issues. 

  • Build rapport with customers by actively listening and providing effective solutions. 

  • Stay informed on product updates, policy changes, and current events affecting customers. 

  • Work in a dynamic, team-oriented environment where customer interactions are regularly monitored and assessed. 

  • Collaborate with teammates to maintain a positive and supportive work culture. 

What We Require: 

  • High School diploma or GED. 

  • 2-3 years of experience in customer service or support, preferably in a customer-facing role. 

  • Excellent verbal and written communication skills in English. 

  • A passion for customer service and going above and beyond to exceed expectations. 

  • Strong problem-solving skills and the ability to handle ambiguous situations with confidence. 

  • Skilled at listening, engaging, and building rapport with customers. 

  • Professional demeanor when interacting with both customers and peers. 

  • Proven track record of meeting and exceeding performance goals. 

  • Ability to multitask and prioritize in a fast-paced environment. 

  • Self-motivated with the ability to work independently. 

  • Patience and empathy when addressing complex customer issues. 

  • Willingness to appear on live video calls with coworkers. 

  • Typing speed of at least 42 WPM with 96% accuracy. 

  • Flexibility to work an 8-hour shift, 5 days a week, including holidays and peak periods. 

Why Work With Us: 

  • Competitive pay: $17.31/hour 

  • Full-time hours: 40-hour work week with consistent shifts. 

  • 100% paid training to ensure you're set up for success. 

  • Comprehensive benefits: Medical, dental, vision, and life insurance available after your first full calendar month. 

  • Referral program: Earn $20 on every paycheck for each person you refer who is hired, with no cap on payouts. 

  • Discounted T-Mobile plans: Enjoy a $25/month plan for unlimited talk, text, and data. You can sign up for up to 5 lines at the same rate—perfect for your whole family! 

  • Opportunities for growth: We prioritize internal advancement and professional development. 

  • Work from home: Enjoy the benefits of working remotely—save time, money, and contribute to a greener environment. 

Requirements for Remote Work: 

  • Private Workspace: A quiet, dedicated workspace with no distractions. 

  • Ergonomics: A comfortable desk setup with all necessary equipment. 

  • Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed. 

  • Self-Motivation & Independence: The ability to stay productive, organized, and on-task while working remotely. 

  • Communication: Strong verbal and written communication skills, especially in virtual settings. 

  • Adaptability: The ability to quickly adjust to new processes, tools, and technologies. 

  • Connection: Must be hardwired; Wi-Fi is not acceptable.

Join our team today and make a meaningful impact as a Customer Service Specialist. We're excited to work with individuals who are eager to contribute, grow, and help our customers thrive! 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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