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Remote Customer Service Email Response Jobs in Raleigh, NC

QVC

QVC Customer Service Specialist

Raleigh, NC · Remote

$15/hr

This role is remote ; job seekers must reside in North Carolina to be considered. You will work ... Report to an assigned Customer Service Supervisor. What You\'ll Bring * Provide a distraction free ...

Liveops

Remote Spanish Bilingual Customer Service

Apex, NC · Remote

$11.75 - $14.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Durham, NC · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Cary, NC · Remote

$14.25 - $18/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Own support KPIs and drive improvements across response times, resolution quality, operational ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Own support KPIs and drive improvements across response times, resolution quality, operational ...

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Remote Customer Service Email Response information

See Raleigh, NC salary details

$9

$18

$26

How much do remote customer service email response jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for remote customer service email response in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are remote customer service email response jobs?

Remote customer service email response jobs involve assisting customers by responding to their inquiries, complaints, or requests via email, all while working from a location outside of a traditional office. Employees in these roles are expected to provide timely, professional, and helpful responses to ensure customer satisfaction. Tasks may include resolving issues, providing information about products or services, and documenting customer interactions. These positions require strong written communication skills, attention to detail, and the ability to work independently. Remote customer service email representatives often use specialized software to track and manage customer emails efficiently.

What are some common challenges faced in a Remote Customer Service Email Response role, and how can they be managed effectively?

One common challenge in a Remote Customer Service Email Response role is maintaining clear and empathetic communication without the benefit of verbal or visual cues. Additionally, managing a high volume of inquiries and adhering to response time expectations can be demanding. To be effective, it's important to develop strong written communication skills, use templates where appropriate for efficiency, and prioritize tasks based on urgency. Staying organized and regularly checking in with your team can also help maintain consistency and support collaboration, even when working remotely.

What is the difference between Remote Customer Service Email Response vs Remote Technical Support Specialist?

AspectRemote Customer Service Email ResponseRemote Technical Support Specialist
CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentHome office, computer, email platformsHome office, specialized software, technical tools
Employer & IndustryRetail, e-commerce, service industriesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, email support jobsTechnical support, troubleshooting roles

Remote Customer Service Email Response roles focus on handling customer inquiries via email, emphasizing communication skills and customer satisfaction. Remote Technical Support Specialists require technical expertise to troubleshoot and resolve technical issues. While both roles often work remotely and involve email communication, technical support positions demand specialized knowledge and certifications, making them distinct in skills and industry focus.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Email Response Representative, and why are they important?

To thrive as a Remote Customer Service Email Response Representative, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, email platforms, and ticketing software is typically required. Patience, problem-solving ability, and professionalism are valuable soft skills that help you manage challenging customer interactions. These competencies ensure customer issues are resolved efficiently, maintaining customer satisfaction and the company’s reputation.
What are the most commonly searched types of Customer Service Email Response jobs in Raleigh, NC? The most popular types of Customer Service Email Response jobs in Raleigh, NC are:
What are popular job titles related to Remote Customer Service Email Response jobs in Raleigh, NC? For Remote Customer Service Email Response jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Email Response jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Service Email Response jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Service Email Response jobs? Cities near Raleigh, NC with the most Remote Customer Service Email Response job openings:
Remote Customer Service Email Response jobs near you
Infographic showing various Remote Customer Service Email Response job openings in Raleigh, NC as of June 2026, with employment types broken down into 33% Full Time, 63% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.
QVC Customer Service Specialist

QVC Customer Service Specialist

QVC

Raleigh, NC • Remote

$15/hr

Full-time

Medical, Retirement, PTO

Posted 17 days ago

QVC rating

6.0

Company rating: 6.0 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

Our Customer Service Specialist supports QVC, and help answer our inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Where You\'ll Work

  • This role is remote; job seekers must reside in North Carolina to be considered. You will work from home.

What You\'ll Do

  • $15.00 per hour plus applicable shift differential
  • Busy day handling a high volume of our inbound customer inquiries.
  • Offer additional products on each customer interaction.
  • Assist customers with questions while personalizing the experience for each caller.
  • Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
  • Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
  • Report to an assigned Customer Service Supervisor.

What You\'ll Bring

  • Provide a distraction free work from home environment.
  • 12 months or more of customer service experience.
  • Learn and work in a virtual environment.
  • Communicate with a variety of styles.
  • Navigate multiple systems and screens.
  • Follow QVC computer system requirements.
  • Troubleshoot own technical problems (partner with IT when needed).
  • Available to work weekends, holidays, and additional hours.

This is a remote position.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate\'s qualifications, skills, experience, and geographic location as well as business and market conditions.

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