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Remote Customer Service Associate Jobs in Wausau, WI

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Remote Customer Service Associate information

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How much do remote customer service associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote customer service associate in Wausau, WI is $18.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.62 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Wausau, WI?

The most popular types of Remote Customer Service jobs in Wausau, WI are:

What cities near Wausau, WI are hiring for Remote Customer Service Associate jobs?

Cities near Wausau, WI with the most Remote Customer Service Associate job openings:

Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Wausau, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,208 per year, or $18.4 per hour.

Account Relations Manager - Wausau, WI

Compass Group

Wausau, WI • On-site, Remote

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,099 frontline employees who took The Breakroom Quiz

351st of 500 rated business services

Job description

Salary:  $60,000 - $75,000 /year, depending on experience

Other Forms of Compensation: Yearly Bonus Opportunity & Co. Car 

Growth. Opportunity. Excellence.


Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.


Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation.  Together, we'll continue to transform our industry.


Come grow with us. We are Canteen.

Job Summary:

The Account Relations Manager is responsible for managing key client accounts, strengthening client relationships, ensuring service excellence, and supporting operational teams.  This role plays a critical part in client retention, service optimization, and overall client satisfaction.

Key Responsibilities:
   Serve as the primary point of contact for assigned client accounts.
   Build and maintain strong, long-term client relationships.
   Understand client needs and provide tailored solutions and support.
   Collaborate with internal departments to ensure seamless service delivery.
   Monitor client satisfaction and implement strategies for continuous improvement.
   Proactively identify opportunities to expand client engagement and account growth.
   Track client issues, oversee resolution efforts, and ensure timely communication.
   Prepare reports, business reviews, and presentations for clients and leadership.
   Support client success initiatives and contribute to overall account retention efforts.

Qualifications:
   3+ years of experience in client relations, account management, customer success, or a related field.
   Strong interpersonal, communication, and presentation skills.
   Proven ability to manage multiple accounts and competing priorities.
   Strong problem-solving skills with a high level of professionalism and customer focus.
   Experience collaborating effectively with cross-functional teams.
   Proficiency with CRM platforms such as Salesforce, Dynamics 365, or similar systems preferred.
   Excellent organizational skills and strong attention to detail.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 


Applications are accepted on an ongoing basis.


Canteen maintains a drug-free workplace.


Associates at Canteen are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Req ID: 1567510 

Canteen  

Leticia Pinon 

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