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Remote Customer Service Associate Jobs in Racine, WI

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site +1

$17 - $23/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Associate degree, bachelor's degree, or equivalent work experience. What's needed - Preferred ...

Roberts Career Insurance Group

Be Seen First

Remote Sales/Customer Service Representative

Milwaukee, WI · Remote

$58K - $194K/yr (+ commission)

You will continue to support and service them over time, helping them navigate changes and making sure they remain protected and satisfied with their coverage. This is a fully remote and commission ...

Getaway

Customer Representative

Milwaukee, WI · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Customer Representative

Milwaukee, WI · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

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Remote Customer Service Associate information

See Racine, WI salary details

$8

$16

$25

How much do remote customer service associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote customer service associate in Racine, WI is $16.07, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $18.03 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Racine, WI?

The most popular types of Remote Customer Service jobs in Racine, WI are:

What cities near Racine, WI are hiring for Remote Customer Service Associate jobs?

Cities near Racine, WI with the most Remote Customer Service Associate job openings:

Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,425 per year, or $16.1 per hour.

Customer Service Representative

Burlington, WI • On-site, Remote

Staples, Inc.
Retail • 10K+ employees
Learn more about Staples, Inc.external

$17 - $23/hr

Full-time

Re-posted 25 days ago

Staples rating

5.7

Company rating: 5.7 out of 10

Based on 646 frontline employees who took The Breakroom Quiz

Job description

This position is a minimum of 4 days in office with flexibility for remote work on Fridays.

Join a team that powers everyday impact.

Quill, a Staples company, is looking for a driven Inside Sales Site Development Representative to help grow relationships with existing and prospective customer locations connected to our managed account base. In this role, you will partner closely with account management, respond to customer needs, prepare negotiated quotes and special pricing, and make outbound calls that help reactivate customers, uncover new opportunities, and expand share of wallet. This is a great opportunity for someone who enjoys customer conversations, thrives in a goal-oriented environment, and wants to build a strong foundation in business-to-business sales. 

What you’ll be doing 

  • Make daily outbound calls to Quill customers who have not placed a recent order to support reactivation and revenue growth. 
  • Contact prospective customer locations affiliated with managed customer entities to identify needs and conversion opportunities. 
  • Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met. 
  • Negotiate pricing and process special quotes for customer opportunities. 
  • Use customer insights, including order history, to guide quality conversations. 
  • Leverage specialized offers and Quill’s value proposition to help customers place orders and meet monthly quotas and key metrics. 
  • Maintain consistent communication with account managers to share customer trends and pricing solution opportunities. 
  • Partner with sales specialists and support teams to identify opportunities beyond traditional office supplies, including furniture, technology, high-value quotes, print, and promotional products. 
  • Maintain accurate and up-to-date activity, pipeline, and customer records in CRM. 
  • Apply coaching and feedback from managers and peers to continuously improve sales approach and performance. 

What you bring to the table 

  • Motivation to build customer relationships that create measurable value and growth. 
  • Clear, confident communication with customers and internal partners across calls, follow-up, and solution-focused conversations. 
  • Curiosity and strong listening skills to understand customer needs, ask thoughtful questions, and uncover opportunities. 
  • A problem-solving mindset with the ability to connect customer needs to relevant products, programs, or solutions. 
  • Comfort making outbound calls, engaging customers, and continuing forward after rejection or setbacks. 
  • Strong organization, time management, and follow-through when balancing customer conversations, priorities, and activity goals. 
  • Adaptability and willingness to learn quickly as customer needs, business priorities, or sales approaches change. 
  • A customer-first approach focused on creating a positive, helpful, and professional experience in every interaction. 
  • Collaborative mindset with a willingness to share ideas, apply feedback, and learn from managers, peers, and business partners. 
  • Composure and critical thinking when prioritizing next steps, solving customer challenges, and supporting sales goals. 

What’s needed- Basic Qualifications 

  • Associate degree, bachelor’s degree, or equivalent work experience. 

What’s needed - Preferred Qualifications

  • 1+ years of experience in sales or service in a business-to-business environment. 
  • Experience meeting or exceeding productivity goals, quotas, or sales metrics. 
  • Experience using CRM tools, Salesforce.com, or a comparable sales platform.  

  • Experience using Microsoft Excel, PowerPoint, and Outlook. 

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.   

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

What Staples employees say

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About Staples

Sourced by ZipRecruiter

Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Framingham, MA, US

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