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Remote Customer Service Associate Jobs in Racine, WI

HMG Careers

Sales and Service Agent Remote

Oak Creek, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

HMG Careers

Sales and Service Agent Remote

Mukwonago, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

HMG Careers

Remote Sales and Service Advisor

Antioch, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Waterford, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

HMG Careers

Remote Sales and Service Advisor

Gurnee, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Customer Service Associate information

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How much do remote customer service associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote customer service associate in Racine, WI is $16.07, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $18.03 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

How to get hired for remote customer service associate?

To get hired as a remote customer service associate, candidates should have strong communication skills, basic computer proficiency, and experience with customer support tools like live chat or CRM software. A high school diploma or equivalent is typically required, and some employers prefer prior customer service experience or relevant certifications. Preparing a professional resume and demonstrating reliability and problem-solving abilities can improve chances of being hired.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Racine, WI?

The most popular types of Remote Customer Service jobs in Racine, WI are:

What cities near Racine, WI are hiring for Remote Customer Service Associate jobs?

Cities near Racine, WI with the most Remote Customer Service Associate job openings:

Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,425 per year, or $16.1 per hour.

Customer Service Representative

Staples, Inc.

Pleasant Prairie, WI • Remote

$15.25 - $20.75/hr

Full-time

Re-posted 25 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 632 frontline employees who took The Breakroom Quiz

426th of 733 rated retailers

Job description

Join a team that powers everyday impact.

Quill, a proud member of the Staples family of brands, is looking for an Inside Sales Account Manager to grow and manage a portfolio of business customers across North America. In this role, you’ll build meaningful customer relationships, uncover new opportunities, and help businesses find the products, programs, and solutions they need to run smoothly. This is a strong opportunity for someone who enjoys consultative selling, thrives in a performance-driven environment, and wants to make a measurable impact with a trusted brand. 

What you’ll be doing:  

  • Serve as the primary point of contact for customers and build long-term relationships that support retention and growth. 
  • Manage an established book of business through consistent pipeline discipline, account planning, and productivity. 
  • Drive sales and profitability within existing accounts by identifying customer needs and recommending relevant solutions. 
  • Make outbound sales calls to engage customers, expand relationships, and uncover new business opportunities. 
  • Educate customers on Quill products, programs, consolidation opportunities, and value-added services. 
  • Collaborate with internal business partners to maximize account potential and deliver an easy, seamless customer experience. 
  • Conduct meaningful sales conversations with high-value customers to increase sales across categories. 
  • Review account performance, revenue analytics, and profitability to support financially sound sales decisions. 
  • Identify under-penetrated product categories and develop strategies to grow year-over-year revenue and gross profit. 
  • Consistently meet or exceed productivity metrics, activity goals, and key performance indicators. 

What you bring to the table: 

  • Motivation to build customer relationships that create measurable value and growth. 
  • Clear, confident communication with customers and internal partners across calls, follow-up, and solution-focused conversations. 
  • Curiosity and strong listening skills to understand customer needs, ask thoughtful questions, and uncover opportunities. 
  • A problem-solving mindset with the ability to connect customer needs to relevant products, programs, or solutions. 
  • Comfort making outbound calls, engaging customers, and continuing forward after rejection or setbacks. 
  • Strong organization, time management, and follow-through when balancing customer conversations, priorities, and activity goals. 
  • Adaptability and willingness to learn quickly as customer needs, business priorities, or sales approaches change. 
  • A customer-first approach focused on creating a positive, helpful, and professional experience in every interaction. 
  • Collaborative mindset with a willingness to share ideas, apply feedback, and learn from managers, peers, and business partners. 
  • Composure and critical thinking when prioritizing next steps, solving customer challenges, and supporting sales goals. 

 

What’s needed- Basic Qualifications:

  • Associate degree, bachelor’s degree, or equivalent work experience. 

What’s needed - Preferred Qualifications: 

  • 1+ years of sales, account management, customer service, or other relevant business experience. 
  • Experience managing customer accounts, building pipeline, or supporting revenue growth. 
  • Experience using Microsoft Office, CRM tools, or sales productivity systems. 
  • Experience conducting outbound calls or virtual sales conversations. 

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.   

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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