Remote Customer Service Associate Jobs in Puerto Rico

*While we strongly prefer this candidate resides in Puerto Rico, we are open to supporting 100% remote work anywhere within the U.S. We will not provide relocation to Puerto Rico for this role*

Join our growing GIS team and build innovative tools and services that address complex issues at the intersection of geospatial data, algorithms, and infrastructure. Working at ICF means applying a passion for meaningful work with intellectual rigor across a range of domains. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.Come solve with us.

ICF is looking for a highly motivated and skilled Project Manager to join our growing team. This role offers the opportunity to lead meaningful projects, collaborate with diverse stakeholders, and ensure successful outcomes that meet client and organizational goals. We are seeking a professional who brings strong leadership, organizational, and communication skills, along with the ability to thrive in a dynamic environment and manage priorities effectively.

What you will be doing:

• Supports in developing contract solutions to meet program needs. Work with ICF staff, clients, subcontractors and project team to determine project scope, budget forecast, review timesheets, scheduling, and deliverables.

• Manages the risk register and updates the Risk Management Plan and quality assurance activities.

• Develops project work plans and determines resource requirements.

• Monitor and assist with project tasks expenses and keep them within allotted budget.

• Monitors, plans, coordinates and oversees project activities to ensure on-time delivery of deadlines.

• Ensure that project deliverables meet quality standards and business requirements.

• Maintain accurate client communication and project documentations.

• Respond to customer enquiries and concerns promptly and professionally.

Location: Remote role based in Puerto Rico; Must be able to travel to visit clients, stakeholders and essential meetings at the ICF office in Guaynabo, PR, ICF.

What you must have:

• Bachelor's degree

• 5+ years of project management experience.

• 4+ years of experience managing or supervising projects.

• Must be fluent in both English and Spanish languages.

• Strong organizational and time management skills with the ability to manage competing priorities

• Excellent communication and interpersonal skills to engage effectively with clients, stakeholders, and diverse teams.

• Proficiency with Microsoft Office 365 tools (Teams, Outlook, Excel, PowerPoint; MS Project experience a plus).

• US Citizen or Permanent Residents (Greencard holders) per federal contract requirements

What we'd like you to have:

• Masters degree is preferred

• 3 or more years in-depth knowledge with the development and management of cadastral datasets, orthophotography data management and applications of these products for local government and regional use and analyses.

• Ability to work independently and effectively communicate both technical and business requirements and needs to technical and non-technical users. Ability to lead and assist senior leadership and Project Director with project updates and opportunities for improvement and innovation.

• In-depth knowledge of the use of Microsoft Project and Excel tools for budgeting, forecasting and schedule/goal management purposes.

What you'll love about working here:

• Comprehensive health benefits

• Generous vacation and retirement plans

• Employee support program

• Participation in charity initiatives

This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing.