ZipRecruiter

Log In

2

Remote Customer Service Associate Jobs in Puerto Rico

Huntington

Auto Finance Market Manager 3

Florida, PR · On-site +1

... and customer service. * Makes decisions and acts in accordance with established policies and ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site +1

Remote/hybrid experience preferred * A minimum of 2-4 years' administrative experience and/or customer service or relevant educational attainment required * Knowledge in pre-authorizations and health ...

OncoHealth

Case Review Representative

Guaynabo, PR · On-site +1

$13 - $15/hr

Remote/hybrid work experience preferred * A minimum of 2 years of healthcare related administrative experience and/or customer service or relevant educational attainment required * Skills for ...

Contactica

Work With Us

San Juan, PR · Remote

... Agency Services. With headquarters in Puerto Rico and Colombia, and a closely integrated team ... remote environment. Apply here and start the journey. Please include a personal letter with your ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service Associate JobsRemote Customer Service Associate JobsRemote Customer Service Associate Jobs in Puerto Rico

Remote Customer Service Associate information

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

How to get hired for remote customer service associate?

To get hired as a remote customer service associate, candidates should have strong communication skills, basic computer proficiency, and experience with customer support tools like live chat or CRM software. A high school diploma or equivalent is typically required, and some employers prefer prior customer service experience or relevant certifications. Preparing a professional resume and demonstrating reliability and problem-solving abilities can improve chances of being hired.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Puerto Rico?

The most popular types of Remote Customer Service jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote Customer Service Associate jobs?

Cities in Puerto Rico with the most Remote Customer Service Associate job openings:

Remote Customer Service Associate jobs near you

Technical Writer (Puerto Rico)

Collins Aerospace

Santa Isabel, PR • Remote

Full-time

Medical, Life, Retirement

Posted 9 days ago

Collins Aerospace rating

8.4

Company rating: 8.4 out of 10

Based on 251 frontline employees who took The Breakroom Quiz

33rd of 72 rated aerospace companies

Job description

Date Posted:
2026-08-06
Country:
United States of America
Location:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
RTX is seeking a detail-oriented Technical Writer to develop, edit, and maintain high-quality technical and business documentation. In this role, you will collaborate with stakeholders to translate complex technical information into clear, user-friendly content while managing multiple priorities and ensuring accuracy, consistency, and timely delivery.
What You Will Do
  • Develop, edit, format, and maintain technical and business documentation to support applications, processes, and end users.
  • Translate complex technical information into clear, accurate, and user-friendly documentation for both technical and non-technical audiences.
  • Partner with cross-functional stakeholders to gather requirements, validate content, and ensure documentation reflects current processes and systems.
  • Ensure all documentation is accurate, consistent, and adheres to organizational standards and formatting guidelines.
  • Manage multiple documentation requests simultaneously, tracking progress and delivering high-quality work within established timelines.
  • Maintain documentation repositories using SharePoint and Microsoft Teams to ensure information is accessible and up to date.
  • Provide regular status updates to leadership, proactively communicate risks or delays, and take ownership of assigned deliverables.
  • Deliver excellent customer service by responding to documentation requests, addressing feedback, and following through to resolution.
  • Leverage advanced Microsoft Word and PowerPoint capabilities to create polished, professional documentation and presentations.
  • This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have
  • A University Degree or equivalent experience and minimum 2 years of prior relevant experience.
  • 2+ years of experience creating, editing, formatting, and producing technical and non-technical documentation.
  • Experience translating complex technical concepts into clear, concise documentation for technical and non-technical audiences.
  • Advanced proficiency with Microsoft Word and PowerPoint.

Qualifications We Prefer
  • Strong attention to detail with excellent proofreading, editing, and quality assurance skills.
  • Demonstrated ability to manage multiple assignments, prioritize work, and track progress to meet deadlines.
  • Strong written and verbal communication skills, with the ability to provide regular status updates and collaborate effectively with stakeholders.
  • Proven customer service orientation with a commitment to follow through on requests and resolve issues.
  • Experience working with Microsoft Teams and SharePoint is preferred.

What We Offer
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms

What Collins Aerospace employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Collins Aerospace logo

About Collins Aerospace

Sourced by ZipRecruiter

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

2018

View All Collins Aerospace Jobs

Apply