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Remote Customer Service Agent Jobs in Raleigh, NC

HMG Careers

Remote Customer Service and Sales

Cary, NC · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Durham, NC · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

GRADE POTENTIAL, LLC

CUSTOMER SERVICE ASSOCIATE

Raleigh, NC · Remote

$35K - $55K/yr

We are a fully remote company, which allows us to recruit top talent from across the country. Grade ... You understand that customer service is not a department but a philosophy that you live everyday. A ...

Liveops

Remote Spanish Bilingual Customer Service

Durham, NC · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Apex, NC · Remote

$11.75 - $14.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Cary, NC · Remote

$14.25 - $18/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Rentokil

Planning Specialist, Customer Experience

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

High school diploma or (GED) or equivalent combination of education and/or experience in the service industry * 1-2 years of related experience as dispatcher and/or customer service agent Physical ...

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All JobsCustomer Service Agent JobsRemote Customer Service Agent JobsRemote Customer Service Agent Jobs in Raleigh, NC

Remote Customer Service Agent information

See Raleigh, NC salary details

$8

$16

$24

How much do remote customer service agent jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote customer service agent in Raleigh, NC is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $17.84 per hour, depending on experience, location, and employer.

What is a Remote Customer Service Agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

How do Remote Customer Service Agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

What Does a Remote Customer Service Agent Do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

More about Remote Customer Service Agent jobs
What are popular job titles related to Remote Customer Service Agent jobs in Raleigh, NC? For Remote Customer Service Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Agent jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Service Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Service Agent jobs? Cities near Raleigh, NC with the most Remote Customer Service Agent job openings:
Remote Customer Service Agent jobs near you
Infographic showing various Remote Customer Service Agent job openings in Raleigh, NC as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,781 per year, or $16.2 per hour.
Fully Remote Customer Service Entry Level

Fully Remote Customer Service Entry Level

Globe Life American Income Division

Cary, NC • On-site, Remote

$14.75 - $20.25/hr

Full-time

Re-posted 12 days ago

Job description

100% Remote | Flexible Schedule | Growth-Focused Opportunity
Are you looking for a fully remote role that allows you to travel while continuing to grow your career? Join AO as a Remote Sales Representative and enjoy the freedom to work from anywhere, set your own schedule, and be part of a high-performing, growth-driven team.
Beyond flexibility, we believe in celebrating success together. Our team participates in quarterly retreats to destinations like Mexico, Las Vegas, and Iceland-combining career advancement with unforgettable experiences.What This Opportunity Offers
100% Remote Work
Work from home or anywhere in the world-your office is wherever you choose.
Flexible Schedule
Design a workday that aligns with your lifestyle and personal goals.
Weekly Pay
Earn consistent, reliable income with performance-based growth opportunities.
Ongoing Training & Development
Access industry-leading workshops and continuous learning opportunities.
Leadership Events & Conferences
Connect, learn, and grow alongside top-performing leaders.
Quarterly Incentive Retreats
Travel to exciting destinations as part of our recognition and rewards program.
This is not a cold-calling or high-pressure sales role. Our team works with pre-qualified clients, focusing on customer service, needs analysis, and providing solutions that genuinely help.What We're Looking For
  • Positive, enthusiastic attitude with a strong desire to grow
  • Strong interpersonal skills and ability to connect with others
  • Quick learner who thrives in a fast-paced environment
  • Adaptable and open to new challenges
  • Coachable, motivated, and goal-oriented

No prior experience is required-we value mindset, drive, and willingness to learn.How to Apply
Submit your updated resume along with your compensation requirements for consideration.Interview Process
All interviews are conducted via Zoom video conferencing to ensure convenience and accessibility.Ready to Build a Career on Your Terms?
If you're ready for a career that supports your lifestyle, fuels your growth, and rewards your success-we encourage you to apply today.
Start building your future with AO-from anywhere in the world. 🚀

Apply